Havencare At Valerie Manor

3.1(35 ratings)· Torrington average: 4.3

1 / 5

Quick Facts

Total units: 151
Medicare rating: 3 of 5
Ownership: For profit, Limited Liability company
Certified beds: 151
Inspections: View history (61 citations)
Memory care: Secure dementia unit with 24/7 supervision
Short-term care: Temporary respite stays available for caregivers
Wound care technology: Uses wound vac technology for complex wounds

What Families Think

Reviews for Havencare at Valerie Manor are sharply mixed, with some families praising warm, attentive staff during difficult transitions, while others describe serious lapses in basic care such as delayed toileting assistance, missed meals, and unclean rooms. The facility offers skilled nursing and a secure memory care unit, but multiple reports raise concerns about understaffing and responsiveness to family concerns.

The Good

Staff praised as caring and supportive during transitions
Admissions and orientation process described as welcoming
Secure dementia unit with 24/7 supervision
Respite stays available for caregiver relief
Specialized wound care and IV therapy on-site

The Bad

Multiple reports of understaffing affecting basic care
Several accounts of delayed help with toileting and feeding
One serious report of neglect: unclean resident, missed hygiene care
One report of director not returning family phone calls

AI-generated from reviews and community data.

Havencare At Valerie Manor is a senior living community in Torrington, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 35 reviews.

About Havencare At Valerie Manor

Havencare at Valerie Manor is a skilled nursing facility in Torrington, Connecticut, providing medical and rehabilitative services for residents transitioning from hospital care and those requiring ongoing medical attention.

The community offers comprehensive nursing care with round-the-clock monitoring and safety oversight. Specialized services include advanced wound care techniques, IV therapy, post-surgical care with attention to wound management and pain management, and orthopedic rehabilitation programs designed to help residents recover mobility and strength following surgery or injury.

Restorative care programs focus on helping residents maintain and improve their independence through personalized plans addressing physical, mental, and emotional well-being. The facility features state-of-the-art wound vac technology for complex or slow-healing wounds, and pain management approaches combining medical interventions, physical therapy, and holistic methods.

Havencare at Valerie Manor operates a Secure Dementia Unit providing a safe, structured environment for residents with Alzheimer's and other forms of dementia, with 24/7 supervision and specialized care. Temporary respite stays are available, offering a secure setting for residents while caregivers take breaks.

Types of Care at Havencare At Valerie Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Cable or Satellite TV
Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Restaurant style Dining Room

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Laundry Service
Medication Management
On-Site Nurse (RN)
Security

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Havencare At Valerie Manor

3.1overall · 35 ratings combined

3.1★ on Google (35)

Write a review

Denise Audia

Mar 2024

via Google ↗

I have asked for food for my mother, they don't come. I ask for help to bring my mother to the bathroom, they don't come. My mother has fallen several times because she has to go to the bathroom. She has urinated in her pants and has sat in it because they don't come. I am very disappointed in this place. I heard good things about Valerie Manor so this is where I wanted my mother to be. I am very sad at this point. My mother has now been admitted to the hospital after staying in Valorie Manor. Due to their horrible care.

Lisa Gould

Feb 2024

via Google ↗

What a great first impression. Patty in Admissions made us feel welcome giving us a tour and introducing us to staff. The staff that we have met from Carol, Administrator to Melissa and Jake have been very supportive and made sure they took the time to orient us to the facility and daily routine. This put our family at ease. It has been a difficult transition for all of us but the staff made us feel more comfortable.

Nick Dog

Apr 2022

via Google ↗

It’s so sad and unfortunate when loved ones can’t care properly for their loved ones. We have to rely On facilities such as assisted-living and nursing homes that are supposed to be able to provide better care for one. Well my mother has not been able to walk in years and has dementia. I went to visit her this weekend and she was still laying in bed and it was almost noon. She only had a top on and a diaper. They never even put pants on her. There is a slab of bacon sitting there on I’m sure a dirty table with no plate under it. She is unable to feed herself yet it was just left there. She’s skin and bones. I have visited several times and she has other residents clothes on when I actually have all her clothes labeled so there should be no Mistake. I have walked in several times her teeth are just sitting on the dirty table( we know she can’t remove them) I can go on and on. It’s awful. It’s a shame. Like I said we have no alternative but To put her in a nursing home. But to watch this is inhuman

Claudette O

Dec 2021

via Google ↗

Visited my sister on 12/26/21, completely understaffed and rooms not clean. We had to feed my sister both lunch and dinner and take her to the restroom. Her roommate was not fed lunch until 2 pm and was still in bed. The nurses and staff are really good but they can only do so much. Very concerned they will lose the good help they have. They welcome and appreciate you reaching out. I did that before taking to google review. The director does not even state his name in voice mail and never returned my call. This is not the first time not receiving a response.

Lisa Hardin

Mar 2019

via Google ↗

The staff took great care of my mom after her stroke in 2015. Very caring and gentle. They provided a safe and loving environment for me to visit her, and a safe and loving environment for mom to be in after her stroke.

Government Inspection History

12 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 26, 2026Health Complaint1 citation

Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Mar 24, 2026Health Complaint3 citations

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2026

Jan 21, 2026Fire Safety StandardHealth Standard15 citations

Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 25, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2026
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity B of L: potential for minimal harm, patternCorrected Feb 25, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Feb 25, 2026

Oct 28, 2025Health Complaint1 citation

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

Aug 19, 2025Health Complaint1 citation

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 23, 2025

Jul 16, 2025Health Complaint1 citation

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2025

May 6, 2025Health Complaint1 citation

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

Mar 17, 2025Health Complaint1 citation

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

Mar 5, 2025Health Complaint7 citations

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025

Jan 2, 2025Health Complaint2 citations

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

Apr 23, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations

Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

Nov 2, 2021Fire Safety StandardHealth Standard10 citations

Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Feb 15, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Havencare At Valerie Manor offer?

Havencare At Valerie Manor offers Skilled Nursing / Long Term Care.

Where is Havencare At Valerie Manor located?

Havencare At Valerie Manor is located at 1360 Torringford St in Torrington, Connecticut.

What do families say about Havencare At Valerie Manor?

How did Havencare At Valerie Manor do on recent health and safety inspections?

Havencare At Valerie Manor had 12 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Havencare At Valerie Manor?

Submit the Request Information form on this page to connect with Havencare At Valerie Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Havencare At Valerie Manor? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 151
Medicare rating: 3 of 5
Ownership: For profit, Limited Liability company
Certified beds: 151
Inspections: View history (61 citations)
Memory care: Secure dementia unit with 24/7 supervision
Short-term care: Temporary respite stays available for caregivers
Wound care technology: Uses wound vac technology for complex wounds

What Families Think

The Good

Staff praised as caring and supportive during transitions
Admissions and orientation process described as welcoming
Secure dementia unit with 24/7 supervision
Respite stays available for caregiver relief
Specialized wound care and IV therapy on-site

The Bad

Multiple reports of understaffing affecting basic care
Several accounts of delayed help with toileting and feeding
One serious report of neglect: unclean resident, missed hygiene care
One report of director not returning family phone calls

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Havencare At Valerie Manor

Quick Facts

What Families Think

The Good

The Bad

About Havencare At Valerie Manor

Types of Care at Havencare At Valerie Manor

Amenities

Room Amenities

Meals & Dining

Community Amenities

Activities

Need help deciding?

Reviews of Havencare At Valerie Manor

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Wolcott Hall Nursing Center

Torrington Center For Nursing & Rehabilitation

Havencare At Litchfield Woods

Lunabrook Village at Torrington/Litchfield

The Cottage at Litchfield Hills

Keystone Place at Newbury Brook

Prefer to stay home?

Charter Oak Home Care

Winsted Home Care Services

Malaika Home Care LLC