MyLivingChoice

Havencare At Valerie Manor

1360 Torringford St

3.1(35 ratings)· Torrington average: 3.7

Havencare At Valerie Manor — photo 11 / 5

Quick Facts

Total units
151
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
151
Memory care
Secure dementia unit with 24/7 supervision
Short-term care
Temporary respite stays available for caregivers
Wound care technology
Uses wound vac technology for complex wounds

What Families Think

Reviews for Havencare at Valerie Manor are sharply mixed, with some families praising warm, attentive staff during difficult transitions, while others describe serious lapses in basic care such as delayed toileting assistance, missed meals, and unclean rooms. The facility offers skilled nursing and a secure memory care unit, but multiple reports raise concerns about understaffing and responsiveness to family concerns.

The Good

  • Staff praised as caring and supportive during transitions
  • Admissions and orientation process described as welcoming
  • Secure dementia unit with 24/7 supervision
  • Respite stays available for caregiver relief
  • Specialized wound care and IV therapy on-site

The Bad

  • Multiple reports of understaffing affecting basic care
  • Several accounts of delayed help with toileting and feeding
  • One serious report of neglect: unclean resident, missed hygiene care
  • One report of director not returning family phone calls

AI-generated from reviews and community data.

About Havencare At Valerie Manor

Havencare at Valerie Manor is a skilled nursing facility in Torrington, Connecticut, providing medical and rehabilitative services for residents transitioning from hospital care and those requiring ongoing medical attention.

The community offers comprehensive nursing care with round-the-clock monitoring and safety oversight. Specialized services include advanced wound care techniques, IV therapy, post-surgical care with attention to wound management and pain management, and orthopedic rehabilitation programs designed to help residents recover mobility and strength following surgery or injury.

Restorative care programs focus on helping residents maintain and improve their independence through personalized plans addressing physical, mental, and emotional well-being. The facility features state-of-the-art wound vac technology for complex or slow-healing wounds, and pain management approaches combining medical interventions, physical therapy, and holistic methods.

Havencare at Valerie Manor operates a Secure Dementia Unit providing a safe, structured environment for residents with Alzheimer's and other forms of dementia, with 24/7 supervision and specialized care. Temporary respite stays are available, offering a secure setting for residents while caregivers take breaks.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 35 ratings combined

3.1★ on Google (35)

Denise Audia

Mar 2024

via Google

I have asked for food for my mother, they don't come. I ask for help to bring my mother to the bathroom, they don't come. My mother has fallen several times because she has to go to the bathroom. She has urinated in her pants and has sat in it because they don't come. I am very disappointed in this place. I heard good things about Valerie Manor so this is where I wanted my mother to be. I am very sad at this point. My mother has now been admitted to the hospital after staying in Valorie Manor. Due to their horrible care.

Lisa Gould

Feb 2024

via Google

What a great first impression. Patty in Admissions made us feel welcome giving us a tour and introducing us to staff. The staff that we have met from Carol, Administrator to Melissa and Jake have been very supportive and made sure they took the time to orient us to the facility and daily routine. This put our family at ease. It has been a difficult transition for all of us but the staff made us feel more comfortable.

Nick Dog

Apr 2022

via Google

It’s so sad and unfortunate when loved ones can’t care properly for their loved ones. We have to rely On facilities such as assisted-living and nursing homes that are supposed to be able to provide better care for one. Well my mother has not been able to walk in years and has dementia. I went to visit her this weekend and she was still laying in bed and it was almost noon. She only had a top on and a diaper. They never even put pants on her. There is a slab of bacon sitting there on I’m sure a dirty table with no plate under it. She is unable to feed herself yet it was just left there. She’s skin and bones. I have visited several times and she has other residents clothes on when I actually have all her clothes labeled so there should be no Mistake. I have walked in several times her teeth are just sitting on the dirty table( we know she can’t remove them) I can go on and on. It’s awful. It’s a shame. Like I said we have no alternative but To put her in a nursing home. But to watch this is inhuman

Claudette O

Dec 2021

via Google

Visited my sister on 12/26/21, completely understaffed and rooms not clean. We had to feed my sister both lunch and dinner and take her to the restroom. Her roommate was not fed lunch until 2 pm and was still in bed. The nurses and staff are really good but they can only do so much. Very concerned they will lose the good help they have. They welcome and appreciate you reaching out. I did that before taking to google review. The director does not even state his name in voice mail and never returned my call. This is not the first time not receiving a response.

Lisa Hardin

Mar 2019

via Google

The staff took great care of my mom after her stroke in 2015. Very caring and gentle. They provided a safe and loving environment for me to visit her, and a safe and loving environment for mom to be in after her stroke.

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Frequently Asked Questions

What types of care does Havencare At Valerie Manor offer?

Havencare At Valerie Manor offers Skilled Nursing / Long Term Care.

Where is Havencare At Valerie Manor located?

Havencare At Valerie Manor is located at 1360 Torringford St in Torrington, Connecticut.

What do families say about Havencare At Valerie Manor?

Reviews for Havencare at Valerie Manor are sharply mixed, with some families praising warm, attentive staff during difficult transitions, while others describe serious lapses in basic care such as delayed toileting assistance, missed meals, and unclean rooms. The facility offers skilled nursing and a secure memory care unit, but multiple reports raise concerns about understaffing and responsiveness to family concerns.

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