MyLivingChoice

Charter Oak Home Care

1183 E Main St

4.7(58 ratings)· Torrington average: 4.3

Charter Oak Home Care — photo 11 / 5

Quick Facts

Ownership history
Bought out a previous home care provider
Staff tenure
One employee reported 35 years with company

What Families Think

Charter Oak Home Care is a home health and hospice provider in Torrington, Connecticut, with a strong 4.7-star average from 58 Google reviews. Families praise the compassion shown by aides and hospice staff, especially for loved ones with Alzheimer's or in end-of-life care, while one reviewer described a serious breakdown in communication after a hospital discharge.

The Good

  • Compassionate hospice care praised by grieving families
  • Helpful aides for clients with Alzheimer's
  • Staff describe a close, family-like work culture
  • Strong overall 4.7 out of 5 rating

The Bad

  • One report of no follow-up call after hospital discharge
  • One report of being denied care without explanation
  • One reviewer noted disruption after the company bought out a prior provider

AI-generated from reviews and community data.

About Charter Oak Home Care

Charter Oak Home Care is a home health and hospice community in Torrington, Connecticut.

Families rate Charter Oak Home Care 4.7 out of 5 based on 58 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.7overall · 58 ratings combined

4.7★ on Google (58)

Kim Piccoli

May 2026

via Google

There are no words that fully express how grateful our family is for the love and attention you both showed my dad’s wife, our mom. Thank you for the extraordinary care, compassion, and dignity you provided during her time in hospice. You treated her with such tenderness, respect, and humanity. In one of the hardest chapters of our lives, you brought calm, reassurance, and genuine kindness. We will always remember your patience, your gentle presence, and the way you supported her through every moment. With deep gratitude, Kim, Joe & Family

Tracy Teeling

Apr 2026

via Google

Received care from Charter Oak Home Care for my dad who has Alzheimer’s. They were so good to him. His assistant home care person was wonderful and very helpful. Always willing to go above and beyond to help us out. This last year was very difficult and things changed fast. I would recommend them in an instant!

Jonathan Christofano

Apr 2026

via Google

This is a review from Lisa Bertrand, I do not have a google account so I had my nephew write it from his account. I am very grateful for the exceptional display of professionalism by Michelle, Newt, and Conant, and the entire staff at Charter Oak Home Care. I have been employed by the company for 35 years and I have always been treated with respect. Everyone at Charter Oak is exceptional. I am very grateful to work for such an incredible company. From, Lisa Bertrand

Dawn Dutton

Apr 2026

via Google

Charter Oak Home Care is a wonderful place to work. It's truly a family feel. Everyone works together. I'm glad to work here.

Dave Simonin

Jan 2026

via Google

My mother was discharged from the hospital and immediately I got a call from this company saying that they are coming to continue with home care and physical therapy and occupational therapy They will call the PCP and get further information That was on a Wednesday night! I never heard back from them! I called them on Friday and said that we were waiting for the call to set up the visit. He said that we were denied! I asked him why did they not call us to inform us? He just hung up! DO NOT USE THIS COMPANY!!! The bought out the previous provider and let everyone go! This company is not worth your time and energy! They are only interested in profit!!!

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Nearby Communities

Other senior living options within 25 miles of Torrington.