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Charter Oak Home Care

1183 E Main St

4.7(58 ratings)· Torrington average: 4.3

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Charter Oak Home Care, photo 11 / 5

Quick Facts

Ownership history
Bought out a previous home care provider
Staff tenure
One employee reported 35 years with company

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Charter Oak Home Care is a home health and hospice provider in Torrington, Connecticut, with a strong 4.7-star average from 58 Google reviews. Families praise the compassion shown by aides and hospice staff, especially for loved ones with Alzheimer's or in end-of-life care, while one reviewer described a serious breakdown in communication after a hospital discharge.

What reviewers praise

  • Compassionate hospice care praised by grieving families
  • Helpful aides for clients with Alzheimer's
  • Staff describe a close, family-like work culture
  • Strong overall 4.7 out of 5 rating

What reviewers flag

  • One report of no follow-up call after hospital discharge
  • One report of being denied care without explanation
  • One reviewer noted disruption after the company bought out a prior provider

AI-generated from reviews and community data.

Charter Oak Home Care is a home care agency serving Torrington, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.7 out of 5 across 58 reviews.

About Charter Oak Home Care

Charter Oak Home Care is an agency providing at-home care, physical therapy, and occupational therapy to clients in Torrington, Connecticut.

Reviewers frequently praised the compassion and professionalism of caregivers, with families describing exceptional care during hospice and for clients with Alzheimer's disease. One reviewer wrote, "They were so good to him" and noted staff willingness to go above and beyond. However, reviews were mixed regarding responsiveness to initial inquiries, with at least one family reporting difficulty reaching the agency to schedule a first visit after hospital discharge.

Types of Care at Charter Oak Home Care

At-Home Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Charter Oak Home Care

4.7overall · 58 ratings combined

4.7★ on Google (58)

Write a review

Kim Piccoli

May 2026

via Google ↗ · Report

There are no words that fully express how grateful our family is for the love and attention you both showed my dad’s wife, our mom. Thank you for the extraordinary care, compassion, and dignity you provided during her time in hospice. You treated her with such tenderness, respect, and humanity. In one of the hardest chapters of our lives, you brought calm, reassurance, and genuine kindness. We will always remember your patience, your gentle presence, and the way you supported her through every moment. With deep gratitude, Kim, Joe & Family

Tracy Teeling

Apr 2026

via Google ↗ · Report

Received care from Charter Oak Home Care for my dad who has Alzheimer’s. They were so good to him. His assistant home care person was wonderful and very helpful. Always willing to go above and beyond to help us out. This last year was very difficult and things changed fast. I would recommend them in an instant!

Jonathan Christofano

Apr 2026

via Google ↗ · Report

This is a review from Lisa Bertrand, I do not have a google account so I had my nephew write it from his account. I am very grateful for the exceptional display of professionalism by Michelle, Newt, and Conant, and the entire staff at Charter Oak Home Care. I have been employed by the company for 35 years and I have always been treated with respect. Everyone at Charter Oak is exceptional. I am very grateful to work for such an incredible company. From, Lisa Bertrand

Dawn Dutton

Apr 2026

via Google ↗ · Report

Charter Oak Home Care is a wonderful place to work. It's truly a family feel. Everyone works together. I'm glad to work here.

Dave Simonin

Jan 2026

via Google ↗ · Report

My mother was discharged from the hospital and immediately I got a call from this company saying that they are coming to continue with home care and physical therapy and occupational therapy They will call the PCP and get further information That was on a Wednesday night! I never heard back from them! I called them on Friday and said that we were waiting for the call to set up the visit. He said that we were denied! I asked him why did they not call us to inform us? He just hung up! DO NOT USE THIS COMPANY!!! The bought out the previous provider and let everyone go! This company is not worth your time and energy! They are only interested in profit!!!

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Frequently Asked Questions

What types of care does Charter Oak Home Care offer?

Charter Oak Home Care offers At-Home Care.

Where is Charter Oak Home Care located?

Charter Oak Home Care is located at 1183 E Main St in Torrington, Connecticut.

What do families say about Charter Oak Home Care?

Charter Oak Home Care carries a 4.7 out of 5 rating from 58 Google reviews. Families praise the compassion shown by aides and hospice staff, especially for loved ones with Alzheimer's or in end-of-life care, while one reviewer described a serious breakdown in communication after a hospital discharge. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Charter Oak Home Care?

Submit the Request Information form on this page, or contact Charter Oak Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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