MyLivingChoice

Hathaway Manor Extended Care

863 Hathaway Road

2.3(29 ratings)· New Bedford average: 4.2

Hathaway Manor Extended Care, photo 11 / 2

Quick Facts

Total units
142
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
142
Nearby hospital
Within 10 minutes of St. Luke's Hospital
Rehab gym access
Three rehab gyms open seven days a week

What Families Think

Family reviews of Hathaway Manor Extended Care are overwhelmingly negative, describing understaffing, slow response to call lights, unclean and odorous conditions, and multiple safety incidents including falls and a police report against staff. A few reviewers noted individual nurses who were attentive, but the pattern across reports points to serious, consistent care concerns.

The Good

  • Specialized rehab for cardiac, orthopedic, stroke and neurological conditions
  • On-site hospice and palliative care coordination
  • Three rehab gyms open seven days a week
  • A couple of reviewers praised specific attentive nurses

The Bad

  • Multiple reports of unanswered call lights and slow response times
  • Several reviewers describe persistent urine/mold smells and unclean rooms
  • Reports of inadequate or poorly trained agency staffing
  • One report of a police report filed against staff for resident mistreatment
  • Multiple complaints about poor food quality and nutrition

AI-generated from reviews and community data.

Hathaway Manor Extended Care is a senior living community in New Bedford, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.3 out of 5 across 29 reviews.

About Hathaway Manor Extended Care

Hathaway Manor Extended Care Facility is a skilled nursing and rehabilitation facility in New Bedford, Massachusetts, offering short-term rehabilitation, skilled nursing, long-term care, respite care, and hospice services. The facility serves patients recovering from hospital stays and surgery, as well as those requiring ongoing specialized care.

The facility provides specialized rehabilitation programs including cardiac and cardiopulmonary rehabilitation for conditions such as coronary bypass surgery, congestive heart failure, and chronic obstructive pulmonary disease. Orthopedic rehabilitation is available following surgery or hospitalization for fractures, joint surgery, knee and hip replacements, and degenerative joint diseases. A comprehensive pulmonary care program supports patients managing respiratory conditions with education for self-management and lifestyle modification.

Hathaway Manor offers additional clinical programs for stroke rehabilitation, neurological conditions such as Parkinson's disease, multiple sclerosis, and ALS, diabetes management with testing and monitoring protocols, and wound care services. Long-term residents receive person-centered care with support designed to foster independence and encourage an active lifestyle. Hospice and palliative care services are provided on-site with coordination of specialized equipment, medications, complimentary therapies, and family support.

The facility features three state-of-the-art rehabilitation gyms with services available seven days a week. Individual heating and air conditioning controls are provided for personal comfort in resident rooms.

Located near University of Massachusetts Dartmouth with convenient access to Interstate 195 and Route 140, Hathaway Manor is situated within 10 minutes of St. Luke's Hospital, Historic Downtown New Bedford, Buttonwood Park Zoo, and the New Bedford Fishing Pier. The facility is easily accessible to local physicians and regional hospitals including Charlton Memorial Hospital and Saint Anne's Hospital.

Types of Care at Hathaway Manor Extended Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Hathaway Manor Extended Care

2.3overall · 29 ratings combined

2.3★ on Google (29)

Ana Romano

Feb 2026

via Google

STOP!! before you go any further with placing a human being in this building. DON'T. There is NOTHING good about this place to report. wear a mask....... NOT FOR COVID but for the piss/mold smell that greets you at the door............. Dated and dirty and poor quality staffing From admin to maintenance. The quality of care is -40! There have been MANY issues in the short time my Auntie has been in this facility. The issues were so bad we had to move her to another facility after a few short months of being there, We gave them chance after chance to correct the problems and they claim they will and don't. Food is left for the resident who cannot feed herself. She is unattended in and has been found hunched over in the chair, room not cleaned, food is horrid, staff is unbothered by any concerns. The patients needs are irrelevant to the agency staff and inhouse staff. Nurses spend more time on the phone than on the floor. Medications are never on time. and the list is endless. I am baffled at how this place is still in operation. THERE IS STRENGTH IN NUMBERS AND WE ALL NEED TO BE PROACTIVE AND ADVOCATE FOR OUR LOVED ONES. lets NOT put them in danger, and that means lets not put them HERE!

Cindy Champagne

Feb 2026

via Google

I wish i could rate this place a zero. This place should be shut down. I was recently discharged from there after having knee surgery. I'm 47 yrs old, obviously the youngest patient there and the staff acted like I could do everything by myself because of my age but obviously I was there for a reason. The staff is horrible I was there for 5 days and only had 2 good aids. 2nd and third shift was the worst. I'm only touch toe weight bearing and fall risk. One aid on 3rd almost dropped my foot, one girl helped me in the bathroom then went in the room then just left me there. I waited like 10 minutes for someone to answer the bathroom call light. Another 2nd shift incident I had to teach and aid how to fold up a wheelchair and a walker. As an ex aid myself this is normally part of your training. I also had to explain to almost almost the whole staff how to empty and fill my ice machine. Really? This is supposed to be a rehab unit this should be part of training. I had another aid not even know what a basin is. One day I waited 3 hours for Tylenol, I even wheeled myself to the nurse's station and all she said is she'll be there. I didn't get it till 2nd shift came in. Then still waited like 20 minutes for it. My roommate kept asking to get out of bed, she's a hoyer lift. They never got her up, one aid said it's too hard. That is not a good reason. The food is horrible, and one meal i had hair in my pasta. I used doordash most of the time. The place smells. All house keeping did was change the garbage, my bed only got made the day I left and she never changed the linen cause I was in the room watching her. My roommate's bed never got changed. I was out in the hallway a lot and I can tell that people here are neglected. There's definitely not enough staff, which is the case in every nursing home but this one is using agency staffing that has no clue in what they're doing in their job. I'm gonna end with please don't send your loved ones here.

Jerald Sandler

Feb 2026

via Google

Jan 31 2026 my brother-in-law was in a wheel chair from 1:15 in the afternoon till 10:15 at night. 9 hrs in a wheelchair.he fell asleep and fell and hit his head and had stretches on his eye brow.st Luke's for 3 days .he had an MRI because they thought there could be blood on the brain.it turned out negative Today Feb 4 2026 I Jerald sandler requested a copy of an incident report .theytold me they would not give me or Doreen a report .it's internal .the request was at 3:30 pm.then I told the nurse supervisor,do I have to have an attorney come down for paper work.she said I don't know if a lawyer will get paperwork either .the I went to ask a guy with a beard ,next office from Joanne and he yelled at me and told to get out.also I talked to Joanne who handles finance on Tuesday on the phone .I asked her if she heard about Paul falling .she said he's not shy.He should have called somebody to put him to bed.paul has one leg congestive heart failure and very bad kidneys .he fell one asleep.We received a phone call at 11pm Jan 31 2026 .they told us of the accident.im,now forced to retain a lawyer,call the reporting abuse.He is also a retired Navy vet .I'm now going to the new Bedford police dept to share my concerns

Rosa Ferreira

Sep 2024

via Google

My mother was at this facility for 10 days for rehab. This facility is awful. I would never recommend it to anyone. The food was horrible and lacking in nutrition. I needed to bring my mother food in order for her to have a healthy meal. The patients rooms are outdated and in need of remodeling . They never clean the rooms unless you ask. The entrance & hallways smell of urine and mold. When using the call button , staff members were uncaring and never showed up in a timely manner. CNA’s & staff members need more training. They show no concern for the patients. The only positive thing was my mom had 2 nurses that were attentive & caring. 😞

Jennifer Murphy Estacio

May 2023

via Google

Do yourself and anyone you care about a favor and never send them to this facility!!! Nothing but negative experiences from day one. I can almost justify the numerous calls going unanswered because OK, you’re busy and understaffed, but to receive a call from the facility notifying me that a police report had to be filed against two CNA workers while working with my loved one is completely unacceptable. Needless to say my loved one was removed immediately from this facility!!

Request information

Ask about availability, pricing, or a tour. Your details go only to Hathaway Manor Extended Care, never sold or shared.

Government Inspection History

7 inspection visits in the last three years, 75 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 17, 2026Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026

Jan 16, 2025Fire Safety StandardHealth Standard19 citations
  • Establish procedures for tracking staff and patients during an emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2025

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2025

  • Provide or obtain dental services for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2025

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2025

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 9, 2025

Feb 21, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2024

Dec 28, 2023Health Complaint4 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024

Nov 29, 2023Health Complaint4 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024

Oct 12, 2023Fire Safety StandardHealth Standard8 citations
  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

May 13, 2021Fire Safety StandardHealth Standard38 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 12, 2021

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2021

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2021

  • Establish procedures for tracking staff and patients during an emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2021

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Perform COVID19 testing on residents and staff.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Address patient/client population and determine types of services needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Include a process for Emergency Preparedness collaboration.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Establish policies and procedures for volunteers.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Create arrangements with other facilities to receive patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • List the names and contact information of those in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Establish emergency prep training and testing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2021

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2021

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2021

  • Establish roles under a Waiver declared by secretary.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 3, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hathaway Manor Extended Care offer?

Hathaway Manor Extended Care offers Skilled Nursing / Long Term Care.

Where is Hathaway Manor Extended Care located?

Hathaway Manor Extended Care is located at 863 Hathaway Road in New Bedford, Massachusetts.

What do families say about Hathaway Manor Extended Care?

Family reviews of Hathaway Manor Extended Care are overwhelmingly negative, describing understaffing, slow response to call lights, unclean and odorous conditions, and multiple safety incidents including falls and a police report against staff. A few reviewers noted individual nurses who were attentive, but the pattern across reports points to serious, consistent care concerns.

How did Hathaway Manor Extended Care do on recent health and safety inspections?

Hathaway Manor Extended Care had 7 government inspection visits in the last three years, with 75 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hathaway Manor Extended Care?

Submit the Request Information form on this page to connect with Hathaway Manor Extended Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Hathaway Manor Extended Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of New Bedford.

Prefer to stay home?

Home care agencies serving New Bedford bring help to the house: daily living, companionship, and respite for family caregivers.