3.7(18 ratings)· New Bedford average: 4.2
1 / 5CMS Care Compare
Most reviewers describe Sacred Heart as a caring, family-like environment where staff show compassion and keep families closely informed about their loved one's care. A couple of reviews also raise concerns about staff professionalism and resident supervision.
AI-generated from reviews and community data.
Sacred Heart Skilled Nursing & Rehabilitative Care is a senior living community in New Bedford, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 18 reviews.
Sacred Heart Skilled Nursing & Rehabilitative Care is a 217-bed skilled nursing and long-term care facility in New Bedford, Massachusetts.
Families consistently praise the staff across all levels for their professionalism, attentiveness, and genuine care. Multiple families describe feeling that their loved ones were treated like family members, with staff going the extra mile, from encouraging residents to eat and drink during health challenges to providing compassionate end-of-life support. One family noted the staff's positive demeanor was visible "just walking down the halls." Residents also participate in organized activities that families report their loved ones enjoy.
The facility holds a 3.7 out of 5 rating on Google across 18 reviews. While most feedback highlights dedicated caregiving, a small number of reviews raise concerns about communication practices and room policies that deserve attention when evaluating fit for your family.
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Help Me Choose3.7overall · 18 ratings combined
3.7★ on Google (18)
Monique Deneault
May 2026
My dad was recently a patient at Sacred Heart Skilled Nursing & Rehab for a couple of months. I only have good things to say about the amazing staff and care he received. I was so comforted by the love and compassion he was shown. I always left my visits knowing he was in good hands.
Jackie Seney
Dec 2020
We couldn’t ask for better people to be like a second family to our loved one. She has been a resident at Sacred Heart since summer 2019. We had the pleasure of personally seeing the interactions the staff, at all levels, have with the residents. Just walking down the halls, we could see and hear the positive and professional demeanors. Also, communication with social worker, nurses, cna’s, physical therapy, activities staff, food service, housekeeping, etc has been excellent. Any issues, we have received a call. Knowing that the family is kept in the loop, or contacted if they just want to know how to better connect with our loved one, the communication has given us peace of mind. The building may not be modern, but the people who work there CARE! When your loved one shares that the people caring for them are kind, good people doing their best, that says a lot!
Kimberly Fandetti
Sep 2020
My grandmother was here briefly from October of 2018 until February of 2019. The staff was absolutely incredible! They took such good care of her and did everything possible to get her to eat or drink something even when she didn't want to. When she was put on hospice, the last two weeks of her life we were there day & night. The staff was absolutely amazing. They always made sure we had something to eat, coffee in the morning, and treated us like we were family. A few of the staff members even went to her wake and funeral to say their goodbyes. I will always recommend Sacred Heart.
Brenda Allard
Aug 2020
My austic son was talking to his father phone dead. He tired calling back his didnt answer the phone. He was upset called sacred heart to see if his father was ok. A unprofessional nurse answer and she would check on him came back on line yell saying he ok he sleeping like he bother her. May sure you watch love they let patient go in each other room and making out mine you patients are married they just blow it off like nothing . Nothing scared about this place .
Tony Luizinho
Feb 2020
Our Mother has been at Sacred Heart going on one year and she is very happy with the Professional care and the " Love " that is given to her by all the nurses and Staff ! If you think it is so easy, try working a few days providing the same care they give our loved ones .. Our Mom also enjoys the activities that are provided. All the nurses and staff do an outstanding professional job ! Highly suggest Sacred Heart !!
4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2024
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Sacred Heart Skilled Nursing & Rehabilitative Care offers Skilled Nursing / Long Term Care.
Sacred Heart Skilled Nursing & Rehabilitative Care is located at 359 Summer Street in New Bedford, Massachusetts.
Most reviewers describe Sacred Heart as a caring, family-like environment where staff show compassion and keep families closely informed about their loved one's care. A couple of reviews also raise concerns about staff professionalism and resident supervision.
Sacred Heart Skilled Nursing & Rehabilitative Care had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Sacred Heart Skilled Nursing & Rehabilitative Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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