MyLivingChoice

Vantage at New Bedford

200 Hawthorn Street

3.6(11 ratings)· New Bedford average: 4.2

Vantage at New Bedford, photo 11 / 2

Quick Facts

Total units
80
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Pet visits
Family dog allowed to visit resident
Post-discharge support
Rehab therapists helped set up home safely
Appointment logistics
Staff arranges all medical appointments and transport

What Families Think

Reviews for Vantage at New Bedford are sharply divided: several families praise attentive CNAs, a strong short-term rehab program, and engaged activities staff, while others describe serious lapses in urgent care response and inconsistent staffing tied to temporary agency workers. The facility's 3.6 rating reflects this split between excellent individual caregivers and reported management/oversight problems.

The Good

  • CNAs described as attentive, patient, and kind
  • Strong short-term rehab program with tailored exercises
  • Daily activities: painting, bingo, trivia, outdoor time
  • Staff arranged all doctor appointments and transportation
  • Pet visits allowed for residents
  • Rehab therapists followed up with home assistance after discharge

The Bad

  • One report of slow, non-emergency response during a medical crisis
  • Reviewers cite heavy reliance on inconsistent temporary/agency staff
  • One report of long call-button wait times and rude responses
  • One report of a kitchen serving food not matching dietary needs

AI-generated from reviews and community data.

Vantage at New Bedford is a senior living community in New Bedford, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 11 reviews.

About Vantage at New Bedford

Vantage at New Bedford is an 80-bed skilled nursing and long-term care facility in New Bedford, Massachusetts. It serves residents requiring post-hospital rehabilitation and ongoing care.

Family experiences at the facility are notably mixed. Multiple families praise certain staff members, particularly CNAs and front-desk personnel, for attentiveness, kindness, and personalized care. One family noted their mother "enjoyed the food" and appreciated "activities for residents to do 5 days a week from painting, to jewelry making, bingo, trivia and more," along with summer patio programs. Rooms and common areas were described as clean. However, other families report serious concerns: staffing inconsistency between permanent and temporary agency staff, instances of delayed emergency response, and periods when residents were reportedly ignored or inadequately monitored. One family observed the facility "go down hill" over time, with good staff departing.

Vantage at New Bedford holds a 3.6 out of 5 Google rating across 11 reviews. The variance in ratings (from 1 to 5 stars) reflects sharply different resident and family experiences, suggesting care quality may depend heavily on shift, staffing availability, and individual attention.

Types of Care at Vantage at New Bedford

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Vantage at New Bedford

3.6overall · 11 ratings combined

3.6★ on Google (11)

Gene Baker

May 2026

via Google

My mom has been here for almost 4 years. She was here when it was a Jewish home. The staff here nurses and aides are mixed with temps from agencies. The staff is good ,The temps are horrible. I have personally watched this place go down hill. Most of the good staff has left and the one's left are threatened with there jobs. The temps are either on their phones or hiding somewhere. The Managements of this place sucks, always making excuses for bad behavior. I feel bad for the director of Nurses, he tries hard and Management never gets involved. Alot of lazy people now. Seems like profit or people. The kitchen food never matches the menu. Mom was given food she was allergic to (Temps) good thing someone from our family was there. They try to leave patients in bed (Temps) so the don't have to work. There are more excuses than solutions. My Mom is moving from this facility. State needs to look into the management of this facility. Think twice before you come here. So sad. The only reason gave it a 2 star is that some staff are still here that good, But for how long. If you don't believe me, look at Massachusetts rating on there website, this place is 1 star.

Jazmine Grant

Jan 2026

via Google

Vantage at New Bedford has some great staff. One in particular is Jackie. A CNA on the 2nd floor who takes amazing care of my great grandmother. She is attentive and kind. We always know my Grandmother is in great hands when we see her working. She ensures my grandmother is dressed and her hair is neat and she has everything she needs. Jackie is always so nice and happy to talk with us/ greet us. Jackie is as patient as you can be...My grandmother is not the easiest person to deal with in her later age. We really appreciate how caring and compassionate she is!

Tabitha Silvestre

Jan 2026

via Google

The women at the front desk are always smiling and kind. The nurse manager is very helpful and always answering our questions. The CNA Jackie on 3-11 shift is so considerate and kind to all especially my 88 year old grandmother. She makes her bed look fancy ( which she loves) and has lots of words of encouragement for her always.

Missie Campbell

Dec 2025

via Google

My mom was sent from the hospital to vantage for rehab to heal before coming back home. On her second day there she was struggling to breathe and the facility thought it was more appropriate to call for non-emergency transportation instead of calling 911 for emergency services; transportation took 4 hours to bring her to the hospital. During her time there, she was ignored for well over an hour each time she pressed her call button and when they finally responded, they were rude to her. I don’t think they realized I was on the phone while she waited for them as well as when they were being impatient and unkind. Also, they fit two people in a room that’s barely big enough for 1. I would rate this place zero stars if that was an option. If you love your family members, find a different facility.

Lynda Pyne

Nov 2025

via Google

My mom was here for long term rehab. She was here for 6 months. My mom enjoyed the food. The rooms and common areas were kept clean. There were activities for residents to do 5 days a week from painting, to jewelry making, bingo, trivia and more. During the summer they took the residents on the patio for morning activities. The rehab staff worked hard and tailored exercises for what my mom needed to work on. We were able to bring our dog in to to visit which the residents enjoyed. They made all her Dr appointments and arranged all transportation. Micheal is administrator who was great and his door was always open for any concerns or questions along with Kelly who is the social worker. We appreciate everyone who worked with my mom and my family. I would 10/10 recommend. While my mom was excited to come home, she also said she’d miss the activities and friends she made. Every staff member I spoke with or had interacted with were all great. Thank you for taking awesome care of my mom! Special thanks to Stephanie and Rochelle, the rehab therapists who came to our home to assist my mom with our stairs to get in today when we was discharged!!

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Government Inspection History

7 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 20, 2026Fire Safety StandardHealth Standard25 citations
  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 28, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

Feb 27, 2025Fire Safety StandardHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

Feb 11, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2025

Dec 2, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2025

Sep 24, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024

Apr 24, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 2, 2024

Dec 19, 2023Fire Safety StandardHealth Standard10 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Vantage at New Bedford offer?

Vantage at New Bedford offers Skilled Nursing / Long Term Care.

Where is Vantage at New Bedford located?

Vantage at New Bedford is located at 200 Hawthorn Street in New Bedford, Massachusetts.

What do families say about Vantage at New Bedford?

Reviews for Vantage at New Bedford are sharply divided: several families praise attentive CNAs, a strong short-term rehab program, and engaged activities staff, while others describe serious lapses in urgent care response and inconsistent staffing tied to temporary agency workers. The facility's 3.6 rating reflects this split between excellent individual caregivers and reported management/oversight problems.

How did Vantage at New Bedford do on recent health and safety inspections?

Vantage at New Bedford had 7 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Vantage at New Bedford?

Submit the Request Information form on this page to connect with Vantage at New Bedford and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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