Christian Ogbebor
Jul 2026
Nurses were extremely friendly and helpful. Staff was inviting and courteous.
1 / 5Quick Facts
- Total units
- 130
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 130
- Inspections
- View history (64 citations)
- Cardiac care
- Cardiac rehab program supervised by cardiac specialists
- Respiratory care
- Tracheotomy care with CPAP, BiPAP, AVAPS, ventilators
- Wound care
- Advanced wound treatments: E-Stim, ultrasound, negative pressure
- Language access
- Polish-speaking therapist available for some patients
CMS Care Compare
What Families Think
Reviews of Harmony Palos Heights are sharply mixed, with a 3.2 average rating built from many enthusiastic praises of individual nurses, therapists, and social workers alongside serious complaints about neglect, understaffing, and communication failures. Families who had positive experiences often credit specific staff members by name for compassionate, attentive care during rehab stays, while others describe unanswered call lights, missing belongings, medication errors, and unsanitary conditions. The facility focuses on short-term rehabilitation and skilled nursing, including specialized cardiac, wound, and respiratory care programs.
The Good
- Reviewers repeatedly praise specific nurses and therapists by name
- Strong social services team aids discharge and family communication
- Specialized cardiac rehabilitation program with physician oversight
- Advanced wound care using E-Stim, ultrasound, negative pressure therapy
- Tracheotomy and ventilator care offered in-house
- Physical and occupational therapy credited with real mobility gains
The Bad
- Multiple reports of unanswered call lights for hours
- Several reviewers cite understaffing and slow staff response
- Reports of missing personal belongings and medication errors
- Some reviewers describe poor cleanliness and persistent odors
- Communication breakdowns around discharge and phone follow-up reported
AI-generated from reviews and community data.
Harmony Palos Heights is a senior living community in Palos Heights, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.2 out of 5 across 95 reviews.
About Harmony Palos Heights
Harmony Palos is a short-term rehabilitation facility in Palos Heights, Illinois, providing skilled nursing care and specialized therapy services for patients recovering from surgery, illness, and cardiac events in a medically supervised environment.
The community offers a cardiac rehabilitation program tailored for those recovering from heart disease or cardiac surgery, with personalized care plans supervised by cardiac specialists including physicians, nurses, and therapists. Short-term rehabilitation services include specialized physical, occupational, and speech therapy to help patients recover mobility, function, and independence following surgery or illness.
Harmony Palos Heights provides specialized tracheotomy care in a home-like setting, including therapies such as CPAP, BiPAP, and AVAPS, as well as oxygen therapy and portable ventilators for increased mobility. The facility employs an interdisciplinary wound care approach utilizing advanced treatments like E-Stim, ultrasound, and negative pressure therapies, with certified wound care nurses providing on-site consultations and care.
The facility emphasizes personalized care delivered through a multi-disciplinary team approach in a cozy, tranquil setting designed around each resident's needs. Staff include physical therapists, occupational therapists, speech therapists, nurses, certified nursing assistants, social services, and housekeeping personnel focused on aiding physical recovery and enhancing overall quality of life.
Types of Care at Harmony Palos Heights
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Harmony Palos Heights
3.2overall · 95 ratings combined
3.2★ on Google (95)
Lila Lann
Jul 2026
My mother was just released from a short term stay at the facility and her stay was pleasant. I have no complaints about her care or the staff. I would recommend this facility to friends and other family members.
Linda Widule
Jul 2026
The staff was so inattentive to the patients there. Our personal items were lost, instead of send out prescriptions home with her, they gave her 10 new prescriptions that we were supposed to get filled. No one returned phone calls and blamed the transportation company of not delivering everything. This place is NOT a compassionate, exceptional place at all. I would not recommend you putting your loved ones there.
C C
May 2026
Astounding lack of empathy and compassion. Was berated over the phone by the team caring for a relative whom I live hours away from and cannot provide for their care. Was told “you and your family are the problem”. Gross lack of professionalism and horribly abusive language directed at family member of patient who was only seeking guidance and support and was told that’s not what they do here. Do not recommend.
Rolf Fecho
May 2026
My husband was at this facility March 2026. He was there for skill nursing after his facture hip operation. He also had Parkinson and he had side effects from the surgery which cause for him to have cognitive deficits. The nursing staff did not help in maintaining his cognitive status. They did not give the medication that was ordered by neurologist from previous hospital and did not inform me or my husband that it was not given. I found out 2 days later and there reasoning was it is too expensive. This caused him to have more disorientation. The nursing staff did not come and ask if he needs to use the urinal or bathroom at any time. They prefer to put on incontinent pad and then change it every shift. He needed assist with meals and that was not happening very well. I would come every day to be there for his meals. I walked in on OT therapist who left him with no dentures in his mouth and he had food in his mouth. She just walked out of the room and passed me to say the CNA is coming to help him. There is no communication between therapists and nursing. It took me 2 days before I was able to talked to nursing manager and the social worker. I requested a transfer to another facility and that took over week because they would not send the correct information and was not communicating with the other facility. They also did not respond to a patient who walked out of the building. He had cognitive deficits and he walked out of the building . The alarm went off and no one responded.. I was in my husband's room and saw the resident was walking away from the building. I was able to call him back in and took him to the nursing station. Again no staff was concern . I told him he just walked out of the building. They just comment to him he should not be going out the door. I would not recommend this facility for someone with cognitive issues. If you are totally oriented and you need some short time therapy then you probably will benefit. I was there daily to help my husband to maintain his orientation and maintain his mobility status.
Government Inspection History
14 inspection visits in the last three years, 64 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 21, 2026Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026
May 8, 2026Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Apr 3, 2026Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026
Mar 8, 2026Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Jan 4, 2026Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026
Jun 18, 2025Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2025
Jun 11, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025
Apr 24, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 7, 2025
Nov 21, 2024Fire Safety StandardHealth Standard8 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Dec 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Sep 27, 2024Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2024
Mar 11, 2024Health Complaint3 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Sep 8, 2023Fire Safety StandardHealth ComplaintHealth Standard19 citations
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2023
Aug 17, 2023Health Complaint3 citations
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 1, 2023
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2023
May 27, 2022Fire Safety StandardHealth Standard17 citations
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2022
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 12, 2022
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2022
Ensure proper storage of liquid oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2022
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Harmony Palos Heights offer?
Harmony Palos Heights offers Skilled Nursing / Long Term Care.
Where is Harmony Palos Heights located?
Harmony Palos Heights is located at 11860 Southwest Highway in Palos Heights, Illinois.
What do families say about Harmony Palos Heights?
Reviews of Harmony Palos Heights are sharply mixed, with a 3.2 average rating built from many enthusiastic praises of individual nurses, therapists, and social workers alongside serious complaints about neglect, understaffing, and communication failures. Families who had positive experiences often credit specific staff members by name for compassionate, attentive care during rehab stays, while others describe unanswered call lights, missing belongings, medication errors, and unsanitary conditions. The facility focuses on short-term rehabilitation and skilled nursing, including specialized cardiac, wound, and respiratory care programs.
How did Harmony Palos Heights do on recent health and safety inspections?
Harmony Palos Heights had 14 government inspection visits in the last three years, with 64 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Harmony Palos Heights?
Submit the Request Information form on this page to connect with Harmony Palos Heights and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Harmony Palos Heights? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Palos Heights bring help to the house: daily living, companionship, and respite for family caregivers.
