Christian Ogbebor
Jul 2026
Nurses were extremely friendly and helpful. Staff was inviting and courteous.
Harmony Palos Heights
11860 Southwest Highway
3.2(95 ratings)· Palos Heights average: 3.8
1 / 5Quick Facts
- Total units
- 130
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 130
- Cardiac care
- Cardiac rehab program supervised by cardiac specialists
- Respiratory care
- Tracheotomy care with CPAP, BiPAP, AVAPS, ventilators
- Wound care
- Advanced wound treatments: E-Stim, ultrasound, negative pressure
- Language access
- Polish-speaking therapist available for some patients
CMS Care Compare
What Families Think
Reviews of Harmony Palos Heights are sharply mixed, with a 3.2 average rating built from many enthusiastic praises of individual nurses, therapists, and social workers alongside serious complaints about neglect, understaffing, and communication failures. Families who had positive experiences often credit specific staff members by name for compassionate, attentive care during rehab stays, while others describe unanswered call lights, missing belongings, medication errors, and unsanitary conditions. The facility focuses on short-term rehabilitation and skilled nursing, including specialized cardiac, wound, and respiratory care programs.
The Good
- Reviewers repeatedly praise specific nurses and therapists by name
- Strong social services team aids discharge and family communication
- Specialized cardiac rehabilitation program with physician oversight
- Advanced wound care using E-Stim, ultrasound, negative pressure therapy
- Tracheotomy and ventilator care offered in-house
- Physical and occupational therapy credited with real mobility gains
The Bad
- Multiple reports of unanswered call lights for hours
- Several reviewers cite understaffing and slow staff response
- Reports of missing personal belongings and medication errors
- Some reviewers describe poor cleanliness and persistent odors
- Communication breakdowns around discharge and phone follow-up reported
AI-generated from reviews and community data.
About Harmony Palos Heights
Harmony Palos is a short-term rehabilitation facility in Palos Heights, Illinois, providing skilled nursing care and specialized therapy services for patients recovering from surgery, illness, and cardiac events in a medically supervised environment.
The community offers a cardiac rehabilitation program tailored for those recovering from heart disease or cardiac surgery, with personalized care plans supervised by cardiac specialists including physicians, nurses, and therapists. Short-term rehabilitation services include specialized physical, occupational, and speech therapy to help patients recover mobility, function, and independence following surgery or illness.
Harmony Palos Heights provides specialized tracheotomy care in a home-like setting, including therapies such as CPAP, BiPAP, and AVAPS, as well as oxygen therapy and portable ventilators for increased mobility. The facility employs an interdisciplinary wound care approach utilizing advanced treatments like E-Stim, ultrasound, and negative pressure therapies, with certified wound care nurses providing on-site consultations and care.
The facility emphasizes personalized care delivered through a multi-disciplinary team approach in a cozy, tranquil setting designed around each resident's needs. Staff include physical therapists, occupational therapists, speech therapists, nurses, certified nursing assistants, social services, and housekeeping personnel focused on aiding physical recovery and enhancing overall quality of life.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.2overall · 95 ratings combined
3.2★ on Google (95)
Lila Lann
Jul 2026
My mother was just released from a short term stay at the facility and her stay was pleasant. I have no complaints about her care or the staff. I would recommend this facility to friends and other family members.
Linda Widule
Jul 2026
The staff was so inattentive to the patients there. Our personal items were lost, instead of send out prescriptions home with her, they gave her 10 new prescriptions that we were supposed to get filled. No one returned phone calls and blamed the transportation company of not delivering everything. This place is NOT a compassionate, exceptional place at all. I would not recommend you putting your loved ones there.
C C
May 2026
Astounding lack of empathy and compassion. Was berated over the phone by the team caring for a relative whom I live hours away from and cannot provide for their care. Was told “you and your family are the problem”. Gross lack of professionalism and horribly abusive language directed at family member of patient who was only seeking guidance and support and was told that’s not what they do here. Do not recommend.
Rolf Fecho
May 2026
My husband was at this facility March 2026. He was there for skill nursing after his facture hip operation. He also had Parkinson and he had side effects from the surgery which cause for him to have cognitive deficits. The nursing staff did not help in maintaining his cognitive status. They did not give the medication that was ordered by neurologist from previous hospital and did not inform me or my husband that it was not given. I found out 2 days later and there reasoning was it is too expensive. This caused him to have more disorientation. The nursing staff did not come and ask if he needs to use the urinal or bathroom at any time. They prefer to put on incontinent pad and then change it every shift. He needed assist with meals and that was not happening very well. I would come every day to be there for his meals. I walked in on OT therapist who left him with no dentures in his mouth and he had food in his mouth. She just walked out of the room and passed me to say the CNA is coming to help him. There is no communication between therapists and nursing. It took me 2 days before I was able to talked to nursing manager and the social worker. I requested a transfer to another facility and that took over week because they would not send the correct information and was not communicating with the other facility. They also did not respond to a patient who walked out of the building. He had cognitive deficits and he walked out of the building . The alarm went off and no one responded.. I was in my husband's room and saw the resident was walking away from the building. I was able to call him back in and took him to the nursing station. Again no staff was concern . I told him he just walked out of the building. They just comment to him he should not be going out the door. I would not recommend this facility for someone with cognitive issues. If you are totally oriented and you need some short time therapy then you probably will benefit. I was there daily to help my husband to maintain his orientation and maintain his mobility status.
Frequently Asked Questions
What types of care does Harmony Palos Heights offer?
Harmony Palos Heights offers Skilled Nursing / Long Term Care.
Where is Harmony Palos Heights located?
Harmony Palos Heights is located at 11860 Southwest Highway in Palos Heights, Illinois.
What do families say about Harmony Palos Heights?
Reviews of Harmony Palos Heights are sharply mixed, with a 3.2 average rating built from many enthusiastic praises of individual nurses, therapists, and social workers alongside serious complaints about neglect, understaffing, and communication failures. Families who had positive experiences often credit specific staff members by name for compassionate, attentive care during rehab stays, while others describe unanswered call lights, missing belongings, medication errors, and unsanitary conditions. The facility focuses on short-term rehabilitation and skilled nursing, including specialized cardiac, wound, and respiratory care programs.
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