Jen Desousa
May 2026
Would give zero stars if I could. Over the past 2 months, I’ve left 5 messages For someone from admissions to call me back. Nobody ever called back. I give up! Terrible customer service
Hannah B G Shaw Home
299 Wareham Street
4.2(26 ratings)
1 / 3Quick Facts
- Total units
- 107
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 107
- Ownership
- Not-for-profit facility, established in 1941
- State Ranking
- Ranked #2 in Massachusetts three times
- National Recognition
- Rated top 25 nationally by US News twice
CMS Care Compare
What Families Think
Reviewers largely praise the compassionate, attentive care given to residents and family members alike, with several noting quick response times and a clean environment. A couple of reviewers raised concerns about food quality and staffing levels, and one reported difficulty getting a callback from admissions.
The Good
- Staff described as genuinely caring, not just doing a job
- Call button answered quickly, per a resident
- Facility described as very clean
- Family gratitude expressed for end-of-life care
The Bad
- One reviewer reported repeated unreturned calls from admissions
- One report of high-sodium, packaged food instead of homemade meals
- One reviewer felt nursing staff levels were insufficient
AI-generated from reviews and community data.
About Hannah B G Shaw Home
Hannah B G Shaw Home is a not-for-profit residential care and skilled nursing facility in Middleborough, Massachusetts, offering short-term rehabilitation, long-term care, and residential care. The forty-bed residential care facility and sixty-seven-bed skilled nursing facility provide a complete continuum of care to meet residents' medical needs.
Founded in 1941 under the will of Hannah Bartlett Griffith Shaw, the Home was established to serve seniors who could no longer care for themselves. The facility is rooted in the traditions of "home," placing resident choice and dignity at the center of its mission. Quality of Life, Quality of Care, and Clinical Care Appropriateness form the cornerstones of the community's culture.
The Hannah B G Shaw Home has received recognition from US News & World Reports, which rated it twice in the top twenty-five facilities in the nation. The facility also ranked three times as number two in the state according to Massachusetts Department of Public Health customer satisfaction surveys. Care is delivered through collaboration between resident participation, family involvement, and a professional interdisciplinary team.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.2overall · 26 ratings combined
4.2★ on Google (26)
Michael Thompson
Feb 2026
My mother is in there. She says whenever she presses the call button someone comes right away. The food is really good and it's very clean. All the staff is very friendly and helpful.
May Flower
Jul 2025
They could do better as far as the food everything has way to much sodium. All packaged food. Nothing homemade. At one time they had cooks but they are to cheap to pay for them. And they need to hire more nurses. Imagine if the woman who owned this place was alive today? She would be very angry how you are running things today. these elderly people are paying to live here. 🤷 Do better
Dennis Burke
Jan 2024
My mother was lucky enough to be a resident of the Shaw home for 5 years in that time the care she received was first class in everyway. The staff is amazing and provided the best of care and it was very obvious that this was not just a job but the genuinely cared for my mother. I will never be able to thank them enough for the piece of mind and relief they gave me knowing the care she was receiving. Thank you from the bottom of my heart to everyone at the Shaw home. Dennis
Mary Louise Hegarty
Sep 2021
Big gratitude to the staff at the Shaw Home for the gentle and professional care of my Mom during the last year of her life. To see her smiles and relaxed demeanor was proof of how loved and safe she felt in your care. Your kindness towards the whole family will always be remembered.
Frequently Asked Questions
What types of care does Hannah B G Shaw Home offer?
Hannah B G Shaw Home offers Skilled Nursing / Long Term Care.
Where is Hannah B G Shaw Home located?
Hannah B G Shaw Home is located at 299 Wareham Street in Middleboro, Massachusetts.
What do families say about Hannah B G Shaw Home?
Reviewers largely praise the compassionate, attentive care given to residents and family members alike, with several noting quick response times and a clean environment. A couple of reviewers raised concerns about food quality and staffing levels, and one reported difficulty getting a callback from admissions.
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