Jen Desousa
May 2026
Would give zero stars if I could. Over the past 2 months, I’ve left 5 messages For someone from admissions to call me back. Nobody ever called back. I give up! Terrible customer service
1 / 3Quick Facts
- Total units
- 107
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 107
- Inspections
- View history (27 citations)
- Ownership
- Not-for-profit facility, established in 1941
- State Ranking
- Ranked #2 in Massachusetts three times
- National Recognition
- Rated top 25 nationally by US News twice
CMS Care Compare
What Families Think
Reviewers largely praise the compassionate, attentive care given to residents and family members alike, with several noting quick response times and a clean environment. A couple of reviewers raised concerns about food quality and staffing levels, and one reported difficulty getting a callback from admissions.
The Good
- Staff described as genuinely caring, not just doing a job
- Call button answered quickly, per a resident
- Facility described as very clean
- Family gratitude expressed for end-of-life care
The Bad
- One reviewer reported repeated unreturned calls from admissions
- One report of high-sodium, packaged food instead of homemade meals
- One reviewer felt nursing staff levels were insufficient
AI-generated from reviews and community data.
Hannah B G Shaw Home is a senior living community in Middleboro, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 26 reviews.
About Hannah B G Shaw Home
Hannah B G Shaw Home is a not-for-profit residential care and skilled nursing facility in Middleborough, Massachusetts, offering short-term rehabilitation, long-term care, and residential care. The forty-bed residential care facility and sixty-seven-bed skilled nursing facility provide a complete continuum of care to meet residents' medical needs.
Founded in 1941 under the will of Hannah Bartlett Griffith Shaw, the Home was established to serve seniors who could no longer care for themselves. The facility is rooted in the traditions of "home," placing resident choice and dignity at the center of its mission. Quality of Life, Quality of Care, and Clinical Care Appropriateness form the cornerstones of the community's culture.
The Hannah B G Shaw Home has received recognition from US News & World Reports, which rated it twice in the top twenty-five facilities in the nation. The facility also ranked three times as number two in the state according to Massachusetts Department of Public Health customer satisfaction surveys. Care is delivered through collaboration between resident participation, family involvement, and a professional interdisciplinary team.
Types of Care at Hannah B G Shaw Home
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hannah B G Shaw Home
4.2overall · 26 ratings combined
4.2★ on Google (26)
Michael Thompson
Feb 2026
My mother is in there. She says whenever she presses the call button someone comes right away. The food is really good and it's very clean. All the staff is very friendly and helpful.
May Flower
Jul 2025
They could do better as far as the food everything has way to much sodium. All packaged food. Nothing homemade. At one time they had cooks but they are to cheap to pay for them. And they need to hire more nurses. Imagine if the woman who owned this place was alive today? She would be very angry how you are running things today. these elderly people are paying to live here. 🤷 Do better
Dennis Burke
Jan 2024
My mother was lucky enough to be a resident of the Shaw home for 5 years in that time the care she received was first class in everyway. The staff is amazing and provided the best of care and it was very obvious that this was not just a job but the genuinely cared for my mother. I will never be able to thank them enough for the piece of mind and relief they gave me knowing the care she was receiving. Thank you from the bottom of my heart to everyone at the Shaw home. Dennis
Mary Louise Hegarty
Sep 2021
Big gratitude to the staff at the Shaw Home for the gentle and professional care of my Mom during the last year of her life. To see her smiles and relaxed demeanor was proof of how loved and safe she felt in your care. Your kindness towards the whole family will always be remembered.
Government Inspection History
3 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 12, 2025Fire Safety StandardHealth Standard9 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 9, 2026
Sep 12, 2024Fire Safety StandardHealth Standard14 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Nov 8, 2024
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 8, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 8, 2024
Jul 11, 2023Fire Safety StandardHealth Standard4 citations
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2023
Have horizontal exits used in accordance with safety requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 31, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 28, 2023
Ensure medical gas and vacuum systems have documented maintenance programs.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hannah B G Shaw Home offer?
Hannah B G Shaw Home offers Skilled Nursing / Long Term Care.
Where is Hannah B G Shaw Home located?
Hannah B G Shaw Home is located at 299 Wareham Street in Middleboro, Massachusetts.
What do families say about Hannah B G Shaw Home?
Reviewers largely praise the compassionate, attentive care given to residents and family members alike, with several noting quick response times and a clean environment. A couple of reviewers raised concerns about food quality and staffing levels, and one reported difficulty getting a callback from admissions.
How did Hannah B G Shaw Home do on recent health and safety inspections?
Hannah B G Shaw Home had 3 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hannah B G Shaw Home?
Submit the Request Information form on this page to connect with Hannah B G Shaw Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hannah B G Shaw Home? Claim this listing to update photos, pricing, and details. It's free.
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