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H&S Therapeutic Services

1150 Crews Rd Ste h

4.4(31 ratings)· Matthews average: 4.3

H&S Therapeutic Services, photo 11 / 5

Quick Facts

Support Line
24-hour on-call phone line available for clients

What Families Think

H&S Therapeutic Services provides in-home nursing, personal care, and transportation support to families in the Greater Charlotte area. Reviewers frequently praise individual caregivers for their warmth and reliability, but several report serious problems with staffing consistency, scheduling, and communication from management.

The Good

  • Caregivers described as patient, kind, and reliable
  • Aides help with daily routines like meals and outings
  • Transportation service described as clean and punctual
  • Long-term caregiver relationships (over two years) praised

The Bad

  • Multiple reports of staff being pulled without notice
  • Several reviewers cite poor communication from the office
  • One report of slow or no callback on 24-hour line
  • One report of abrupt service discharge causing job risk

AI-generated from reviews and community data.

H&S Therapeutic Services is a home health agency serving Matthews, North Carolina offering Home Health. Families rate it 4.4 out of 5 across 31 reviews.

About H&S Therapeutic Services

H&S Therapeutic Services in Matthews, North Carolina provides home health and hospice care, including in-home aide services and community transportation assistance. The company serves clients requiring personal care support and medical services in a home setting.

Family experiences with H&S vary considerably. Several families praised individual caregivers by name, highlighting their reliability, patience, and personal attention. One family noted an aide "knows just how to go in and get things going with a nice hearty breakfast" and helps their father stay engaged. Another family expressed confidence after two years of consistent service: "I never worry when he's with them." Families also commended the professionalism of transportation staff and vehicle cleanliness.

However, other families reported significant challenges with service delivery and staffing inconsistency. Some cited last-minute cancellations that forced them to leave work, and unmet expectations around community outings and flexibility in accommodating client needs. These concerns were described as persistent issues rather than isolated incidents.

H&S Therapeutic Services holds a 4.4/5 rating based on 31 Google reviews, reflecting the split between families who found dependable, caring staff and those who experienced reliability problems.

Types of Care at H&S Therapeutic Services

Home Health

Amenities

Community Amenities

  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of H&S Therapeutic Services

4.4overall · 31 ratings combined

4.4★ on Google (31)

Desira Barringer

May 2026

via Google

My overall experience with H&S was one of total disappointment. I had CLS services with H&S. When I first started with the company, I was told that there was para transit services to go out into the community for leisure activities, in order for me to achieve some of my dreams and all of my goals. This was a huge let down and the farthest thing from the truth! There were always conflicts when it came to transportation due to lack of communication on their end. Workers would often get removed without notice from my case so that would leave me without a DSP worker, sometimes for days. Workers would complain about not getting paid at times, which was also apart of the reasoning of this. The communication line is absolutely the worst. A 24-hour line is available, but you may not receive a return call back until the next day or even days later. The Director/Owner does not do well with problem-solving, addressing issues, or supportive assistance. She is very unprofessional and rude. I do not recommend H & S Therapeutic to anyone. The one star is only for the great DSP workers that I did have.

Aydensmom_30 Marsh

Nov 2024

via Google

H&S Therapeutic has been such a big help to my dad. The In home aide services provided for my dad by Ms. Betty B. are absolutely amazing! She know just how to go in and get things going with a nice hearty breakfast. She helps keep him calm during difficult situations. She even gets him out the house to go for a stroll every now and then, which is rare for him. So thanks alot H&S for such awesome in home aides.

Darlene Moore

Nov 2024

via Google

H and S has been working with my brother over the last 2 years! Shanta has done a great job caring for him, she’s very committed to her job, she’s reliable and stays in communication with me if there are any changes. She alternates weekends with another aide named Herman, both are very kind to my brother and do a great job being so patient with him! I never worry when he’s with them!

Sarah Bennett

Aug 2023

via Google

H&S . The vehicle is a very clean, the courteous and nice people they get you to and from your appointment on time and they are people. Very professional I give me Mrs Sarah A . thumb up I just love her personality great job

Joy Johnson

Jan 2023

via Google

I was referred to this company by another company needing personal care for my child. In the beginning I was assured that he could be accommodated while I work. 1 Week from the start I experienced issues with staff not being able to accommodate my child. One day I experienced being notified last minute that the aide would not be able to come for the day resulting in me having to leave work early missing my sons bus. Very unprofessional huge communication issues. They also discharged my son from services due to them having huge staffing issues last minute leaving me no option to be accommodated after winter break. I'm currently at risk of loosing my job that I have been with for 7 years due to me not having anyone to care for my son resulting in me having to call out from work. Wouldn't recommend their services to anyone

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Frequently Asked Questions

What types of care does H&S Therapeutic Services offer?

H&S Therapeutic Services offers Home Health.

Where is H&S Therapeutic Services located?

H&S Therapeutic Services is located at 1150 Crews Rd Ste h in Matthews, North Carolina.

What do families say about H&S Therapeutic Services?

H&S Therapeutic Services provides in-home nursing, personal care, and transportation support to families in the Greater Charlotte area. Reviewers frequently praise individual caregivers for their warmth and reliability, but several report serious problems with staffing consistency, scheduling, and communication from management.

How can families visit H&S Therapeutic Services?

Submit the Request Information form on this page to connect with H&S Therapeutic Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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H&S Therapeutic Services - Pricing, Photos & Reviews - Matthews, North Carolina | MyLivingChoice