1 / 3CMS Care Compare
Reviewers consistently praise individual nurses, CNAs, and the rehab team at Hallmark Healthcare of Pekin, with many families describing loving, attentive end-of-life and short-term rehab care. However, a recurring set of complaints about understaffing, slow response times, and inconsistent cleanliness suggests the quality of care can vary significantly depending on shift and staffing levels at any given time.
AI-generated from reviews and community data.
Hallmark Healthcare of Pekin is a senior living community in Pekin, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 69 reviews.
Hallmark Healthcare of Pekin is a skilled nursing and long-term care facility in Pekin, Illinois, with a licensed capacity of 71 residents. It serves patients requiring post-hospital rehabilitation as well as those needing ongoing care for conditions like dementia.
Family experiences at Hallmark vary considerably. Positive reviewers consistently praise specific nursing staff and CNAs for their attentiveness, knowledge, and compassion, one family highlighted how their father received "kind and caring" attention from "each and every staff member." Families also note that residents receive adequate meals and personal hygiene care, and that successful rehabilitation outcomes occur with physical and occupational therapy. However, several families report significant gaps in responsiveness and facility maintenance. Complaints center on long wait times for call bells, housekeeping that leaves rooms uncleaned, and what one family described as inadequate staffing leading to patient care issues. A few reviewers noted changes in activity programming that have affected resident engagement.
The facility carries a 4 out of 5 Google rating across 69 reviews. While roughly half the recent feedback is highly positive, with families expressing gratitude for long-term care that lasted years, the other half raises serious concerns about consistency in housekeeping, responsiveness to resident needs, and administrative priorities during admissions.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4overall · 69 ratings combined
4★ on Google (69)
Michelle
Jun 2026
I very wonderful girl in the office and her husband in maintenance but care was AWEFUL except for a very lovely lady on first shift. As a c n a she took her time. She remembered what she learned in class 3rd shift was mean calling me names. Not knowing that I was a previous L N H A NURSES WERE NOT KIND ONCE I WAS NOT FEELING WELL SHE WAS SUPPOSE TO TAKE MY BP SHE DID NOT. AND SHE GAVE ME MED ANYWAY
Jeffwheeler23
May 2026
Our mom Marlena Wheeler recently passed away at Hallmark. She was there for five years and eight months. Our family would like to thank the entire staff and administration for giving such great care and love for our mom. This includes day shift, night shift, activities, maintenance, kitchen staff and the administration! The team that is there work very hard every single day. The last three days of mom’s life were not easy. Especially when she passed on Mother’s Day. The entire staff was very patient with the amount of family that arrived at the facility to say good bye to our mom. On behalf of my brothers and family we want to say thank you from the bottom of our hearts ! ❤️
Alison Durst
May 2026
Sheryl and Mako are so welcoming !! Lovely building with great staff ❤️
Stephanie Shanker
Apr 2026
My grandma likes it here so I'm glad she is in caring hands
Don M
Mar 2026
I spent two months in a hospital in AZ. Along the way I spoke with Hallmark in Pekin, IL, to arrange for care once starting March 6. I was going to stay close to my sister. The day before my flight they told us they have no beds available. What a sham. Doing some research, Hallmark has a lot of negative reviews. Thousands lost on tickets and stuff. Avoid this place.
9 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 13, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 11, 2024
Respond appropriately to all alleged violations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 7, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 23, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2023
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2023
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Hallmark Healthcare of Pekin offers Skilled Nursing / Long Term Care.
Hallmark Healthcare of Pekin is located at 2501 Allentown Road in Pekin, Illinois.
Reviewers consistently praise individual nurses, CNAs, and the rehab team at Hallmark Healthcare of Pekin, with many families describing loving, attentive end-of-life and short-term rehab care. However, a recurring set of complaints about understaffing, slow response times, and inconsistent cleanliness suggests the quality of care can vary significantly depending on shift and staffing levels at any given time.
Hallmark Healthcare of Pekin had 9 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Hallmark Healthcare of Pekin and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hallmark Healthcare of Pekin? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Pekin.
Pekin, Illinois0 mi
3.4(36)
Skilled Nursing / Long Term Care
Pekin, Illinois0 mi
2.7(40)
Skilled Nursing / Long Term Care
Peoria, Illinois8 mi
4(21)
Assisted LivingMemory Care
East Peoria, Illinois8.2 mi
4.1(79)
Skilled Nursing / Long Term Care
East Peoria, Illinois8.2 mi
3.5(91)
Skilled Nursing / Long Term Care
Peoria, Illinois8.4 mi
4.3(27)
Assisted LivingIndependent Living