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The Loft of East Peoria

900 Centennial Drive

3.5(91 ratings)· East Peoria average: 3.8

The Loft of East Peoria, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120

What Families Think

Reviews for The Loft of East Peoria are sharply divided: many families describe attentive nurses, CNAs, and therapy staff who helped loved ones recover after falls, surgeries, or hospitalization, while a substantial number of others report serious neglect, understaffing, and safety incidents. Overall the community earns 3.5 out of 5 stars, reflecting this split experience.

The Good

  • Many reviewers praise caring, attentive nurses and CNAs
  • Multiple accounts of effective physical therapy and rehab progress
  • Named staff (Michelle, Mary, Gabby, Rosie) singled out for personalized care
  • Some families report proactive follow-up communication after discharge
  • A few reviewers note clean dining areas and good food

The Bad

  • Several reports of chronic understaffing and slow call-button response times
  • Multiple accounts of neglect leading to bedsores, falls, or broken bones
  • Some reviewers describe rough handling or rude treatment of residents
  • A few families cite unprofessional or uncooperative office/administrative staff

AI-generated from reviews and community data.

The Loft of East Peoria is a senior living community in East Peoria, Illinois offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.5 out of 5 across 91 reviews.

About The Loft of East Peoria

The Loft of East Peoria is a skilled nursing / long term care community in East Peoria, Illinois. The community is licensed for up to 120 residents.

Families rate The Loft of East Peoria 3.5 out of 5 based on 91 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Loft of East Peoria

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

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Reviews of The Loft of East Peoria

3.5overall · 91 ratings combined

3.5★ on Google (91)

Marjorie Johnson Greuter

Jul 2026

via Google

My MIL spent 2 weeks here for rehab of a broken hip. The caregivers were very caring and attentive and we appreciate the work they did!

Joan

Jun 2026

via Google

The employees at The Loft of East Peoria were all very professional, helpful, friendly, and very caring to my brother Terry.

Virginia Hajny

Jun 2026

via Google

The Loft had caring staff who tried to make you comfortable and safe. I wasn’t fond of their beds as my back isn’t the best. My medication nurse was super and my CNA was great as was most of them. We missed her uplifting words when she was off a couple of days. Therapy was good and busy. The crew in our dining room were very nice, the food was okay except the bacon on our BLT’s the last dinner I had there. I would recommend for therapy and care after hospitalization.

cal macritchie

Jun 2026

via Google

The care was excellent. All my nurses were good but Michelle was excellent. She was on top of all my needs. She took the time to answer all my questions. She was very courteous and funny. All the CNAs were very good. I want to commend Alia, Nicole and Ashley. The care from these three was excellent. The night CNA was also excellent, I just don't know her name. I would definitely recommend The Loft to anyone.

Jill Hurst

Jun 2026

via Google

Friendly and kind employees and super clean dining area.

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Government Inspection History

5 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 25, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

Apr 30, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2024

Feb 1, 2024Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024

Jan 11, 2024Fire Safety StandardHealth Standard6 citations
  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

Dec 22, 2022Fire Safety StandardHealth Standard8 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Loft of East Peoria offer?

The Loft of East Peoria offers Skilled Nursing / Long Term Care.

Where is The Loft of East Peoria located?

The Loft of East Peoria is located at 900 Centennial Drive in East Peoria, Illinois.

What do families say about The Loft of East Peoria?

Reviews for The Loft of East Peoria are sharply divided: many families describe attentive nurses, CNAs, and therapy staff who helped loved ones recover after falls, surgeries, or hospitalization, while a substantial number of others report serious neglect, understaffing, and safety incidents. Overall the community earns 3.5 out of 5 stars, reflecting this split experience.

How did The Loft of East Peoria do on recent health and safety inspections?

The Loft of East Peoria had 5 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Loft of East Peoria?

Submit the Request Information form on this page to connect with The Loft of East Peoria and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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