Marjorie Johnson Greuter
Jul 2026
My MIL spent 2 weeks here for rehab of a broken hip. The caregivers were very caring and attentive and we appreciate the work they did!
3.5(91 ratings)· East Peoria average: 3.8
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Loft of East Peoria are sharply divided: many families describe attentive nurses, CNAs, and therapy staff who helped loved ones recover after falls, surgeries, or hospitalization, while a substantial number of others report serious neglect, understaffing, and safety incidents. Overall the community earns 3.5 out of 5 stars, reflecting this split experience.
AI-generated from reviews and community data.
The Loft of East Peoria is a senior living community in East Peoria, Illinois offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.5 out of 5 across 91 reviews.
The Loft of East Peoria is a skilled nursing and long-term care community licensed for up to 120 residents. All beds are Medicare and Medicaid certified. The facility is wheelchair accessible and staffed 24 hours a day, with housekeeping, medication management, and emergency call systems available to residents.
The community holds a five-star overall rating from the Centers for Medicare and Medicaid Services. However, reviews from families are mixed and consistently raise concerns about staffing levels and responsiveness. Reviewers report long wait times for assistance after using the call button, instances of residents not being checked on regularly, and difficulties obtaining help with basic needs. Some reviewers describe inadequate supervision and hygiene care, while a small number of reviews noted positive interactions with individual staff members and administrative responsiveness to specific requests.
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Help Me Choose3.5overall · 91 ratings combined
3.5★ on Google (91)
Marjorie Johnson Greuter
Jul 2026
My MIL spent 2 weeks here for rehab of a broken hip. The caregivers were very caring and attentive and we appreciate the work they did!
Joan
Jun 2026
The employees at The Loft of East Peoria were all very professional, helpful, friendly, and very caring to my brother Terry.
Virginia Hajny
Jun 2026
The Loft had caring staff who tried to make you comfortable and safe. I wasn’t fond of their beds as my back isn’t the best. My medication nurse was super and my CNA was great as was most of them. We missed her uplifting words when she was off a couple of days. Therapy was good and busy. The crew in our dining room were very nice, the food was okay except the bacon on our BLT’s the last dinner I had there. I would recommend for therapy and care after hospitalization.
cal macritchie
Jun 2026
The care was excellent. All my nurses were good but Michelle was excellent. She was on top of all my needs. She took the time to answer all my questions. She was very courteous and funny. All the CNAs were very good. I want to commend Alia, Nicole and Ashley. The care from these three was excellent. The night CNA was also excellent, I just don't know her name. I would definitely recommend The Loft to anyone.
Jill Hurst
Jun 2026
Friendly and kind employees and super clean dining area.
5 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Loft of East Peoria offers Skilled Nursing / Long Term Care.
The Loft of East Peoria is located at 900 Centennial Drive in East Peoria, Illinois.
The Loft of East Peoria carries a 3.5 out of 5 rating from 91 Google reviews. Reviews for The Loft of East Peoria are sharply divided: many families describe attentive nurses, CNAs, and therapy staff who helped loved ones recover after falls, surgeries, or hospitalization, while a substantial number of others report serious neglect, understaffing, and safety incidents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Loft of East Peoria had 5 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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