Michaela Steinbeck
Dec 2025
UNPROFESSIONAL OFFICE!! I don’t know if anybody Is actually working in this office. To get my therapy renewed, they told me I needed a new doctor’s order which I then did virtually. My doctor’s office sent them the order. I didn’t hear from them, so I called to check on the status. They told me that my insurance denied coverage.. I called my insurance company, United healthcare and they stated that they never did deny it. I called Guardian again andI’m told that I need to get a second order. So my doctor’s office sent over a second order. Again, no communication from Guardian , I had to call again . This time a non-English speaking female was speaking so broken, that I could not understand her. I asked her to repeat what she said three times and I still could not understand. She then hung up on me! This office is so unprofessional. I called back and spoke with a different English speaking agent. She said now I need to go in for an in-person visit to get an order. I couldn’t believe it ! Already a month and a half has passed and the two virtual orders they refuse accept. The next day,United healthcare offered in-home visit by a nurse practitioner. She was able to order my in-home PT. I told her to forward the order to the Guardian Angels. A week later, I call Guardian Angels and they have no record of the visit. To recap: Twice they told they need another doctor’s order, then I need a in person doctor visit for an order , And today they’re telling me I need a doctors order without telling me I need an in person. I told them that I am not going to ask my doctor to send an order for the third time. I told them they need to get their act together. The only reason I was patient for almost 2 months was because I wanted to continue with my therapist, Trevor. This company is not worth dealing with , because no one in that office knows what they’re doing. Look at all the other one star reviews! They’re there for a good reason.
