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Gino J. Merli Veterans Center is a state-run skilled nursing facility in Scranton dedicated to Pennsylvania veterans and their spouses. Reviewers frequently praise the compassion of nursing, therapy, and support staff, as well as the facility's wheelchair-friendly design. One family reported a serious billing dispute over care costs charged against a deceased resident's estate.
AI-generated from reviews and community data.
Gino J Merli Veterans Center is a senior living community in Scranton, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 4.7 out of 5 across 35 reviews.
Gino J. Merli Veterans Center is a nursing care facility located in downtown Scranton, Pennsylvania, named after a World War II Medal of Honor recipient from northeastern Pennsylvania. The facility serves Pennsylvania veterans and has been operating for over 26 years.
The center provides nursing care, medical services, and a continuum of health care addressing all aspects of treatment plans. Clinical services include drug and nutritional therapy, physical therapy, occupational therapy, speech therapy, and dental services. A 24-hour nursing staff tailors care plans to each resident's unique dietary, social, and spiritual needs. An on-site medical director and licensed pharmacist ensure comprehensive medication management and quick access to pharmacy services.
The community emphasizes an active lifestyle with organized daily programs including bingo, birthday celebrations, cards, billiards, and a Victory Garden for planting flowers and vegetables. Residents enjoy social events, scheduled outings, and access to professional sports games and shopping trips. Leisure spaces include a covered pavilion, multi-purpose room, library, and snack bar known as the Canteen, with cable television and internet available.
Personalized furnished rooms allow residents to display military memorabilia, family photos, and quilts. On-site amenities include a chapel with chaplains for religious services and spiritual counseling, a barber shop and beautician, a canteen shop, and transportation via vans and buses equipped with adaptive devices for those with limited mobility. Security staff provide 24-hour protection and emergency response.
The facility honors residents through displays including the Wall of Honor, which features photos of residents in military uniforms, and the Tags of Freedom exhibit honoring former residents. Social Services Department staff provide counseling and problem-solving support for residents dealing with personal or military-service-related issues. Volunteers assist with activities, field trips, mail distribution, and one-on-one visits.
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Help Me Choose4.7overall · 35 ratings combined
4.7★ on Google (35)
Cara Palumbo
Aug 2026
I volunteered here on Friday. The facility was very clean and the staff seemed very competent and knew the residents well. Sherri was great! She provided clear directions on what to do so I could make the most out of my time volunteering. The residents were nice as well. I would definitely volunteer here again.
Kryssi VanGorder
Aug 2026
Every time I call down there with my questions, the staff is wonderful, kind, and respectful. Thank you for all you do. 🇺🇸
bowtie23t
Jun 2026
The VETERANS look like they are cared for very well ❤️🇺🇸
Olivia Drew
Apr 2026
They lie about getting your pay check. They say they paid you on your first pay date but when you talk to your bank to confirm your being told they didn't send it into your account which in the letter you get when you join they send it in by mail or derict into your account
Scott Lara
Mar 2026
Great team of professionals. Very highly recommended.
4 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 9, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025
Meet requirements for the use of electrical equipment.
Severity B of L: potential for minimal harm, patternCorrected Jul 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity B of L: potential for minimal harm, patternCorrected Jul 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Gino J Merli Veterans Center offers Skilled Nursing / Long Term Care.
Gino J Merli Veterans Center is located at 401 Penn Avenue in Scranton, Pennsylvania.
Gino J. Merli Veterans Center is a state-run skilled nursing facility in Scranton dedicated to Pennsylvania veterans and their spouses. Reviewers frequently praise the compassion of nursing, therapy, and support staff, as well as the facility's wheelchair-friendly design. One family reported a serious billing dispute over care costs charged against a deceased resident's estate.
Gino J Merli Veterans Center had 4 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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