Sherry Jenkins
Jun 2026
Very dirty place
West Side Kozy Comfort Personal Care
906 S Main Ave2.2(5 ratings)· Scranton average: 3.9
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Quick Facts
- Licensed capacity
- 36 residents
- Licensed operator
- West Side Kozy Comfort Personal Care Home Inc
Pennsylvania DHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Google reviewers describe West Side Kozy Comfort Personal Care as a skilled nursing/personal care home in Scranton with significant concerns about cleanliness, staffing levels, and food quality. Multiple reviewers report understaffing and hygiene issues, while one described a failure to provide medical personnel with a resident's medical directive during an emergency.
What reviewers praise
- One reviewer noted staff 'try their best'
What reviewers flag
- Multiple reports of dirty conditions and urine smell
- Reviewers describe chronic understaffing
- One reviewer called the food terrible
- One report of medical directive not provided during an emergency
AI-generated from reviews and community data.
West Side Kozy Comfort Personal Care is a senior living community in Scranton, Pennsylvania offering Skilled Nursing / Long Term Care. Families rate it 2.2 out of 5 across 5 reviews.
About West Side Kozy Comfort Personal Care
West Side Kozy Comfort Personal Care is a skilled nursing and long term care community in Scranton, Pennsylvania.
Reviewers consistently raised concerns about staffing levels, hygiene, and care quality. Multiple families described inadequate assistance with personal care and cleanliness, while others cited concerns about emergency response and the overall condition of the facility. One reviewer wrote, "it is a personal care home but nobody deserves to smell like urine when you pick your loved one up." Experiences at the community appear mixed to difficult according to those who shared feedback.
Types of Care at West Side Kozy Comfort Personal Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of West Side Kozy Comfort Personal Care
2.2overall · 5 ratings combined
2.2★ on Google (5)
India Moreno
Sep 2025
My mom in law stay there and even though me and her son have long loved still love him best wishes from the heart Tom still over 10 years I love my mother in law I pray she is safe that place is depressing.I love you momma Ruth always ❤❤❤❤❤❤❤❤💯 She doesn't like there anymore thank the Most High I hope you are being well taken care of by your SON 🥲🥰 I love you MOM
George Heeman Jr
Aug 2023
If I was ever looking to place another loved one In this facility I'd never choose this place animals in shelters are treated 100% better,when there's a medical emergency this facility fails to give medical personnel the patients medical directive!!!!
Cindy M. D.
Mar 2023
I wouldn't let my worst enemy live here unless you're homeless because it's better than nothing.. It's always short staffed and, the food is terrible.
Carlita Heeman
Jan 2023
They try their best but they really don't do the best care for their residents. I know that it is a personal care home but nobody deserves to smell like urine when you pick your loved one up to take them for a few days. They need to have a worker that just goes in and assists those that need it with a good shower.
Frequently Asked Questions
What types of care does West Side Kozy Comfort Personal Care offer?
West Side Kozy Comfort Personal Care offers Skilled Nursing / Long Term Care.
Where is West Side Kozy Comfort Personal Care located?
West Side Kozy Comfort Personal Care is located at 906 S Main Ave in Scranton, Pennsylvania.
What do families say about West Side Kozy Comfort Personal Care?
West Side Kozy Comfort Personal Care carries a 2.2 out of 5 rating from 5 Google reviews. Multiple reviewers report understaffing and hygiene issues, while one described a failure to provide medical personnel with a resident's medical directive during an emergency. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit West Side Kozy Comfort Personal Care?
Submit the Request Information form on this page, or contact West Side Kozy Comfort Personal Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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