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Reviews of Embassy of Scranton are sharply divided: several reviewers describe serious cleanliness and care problems, including urine in hallways, mold, and medication errors, while others credit a newer management team with turning the facility around and praise specific staff members for compassionate care. Experiences appear to vary significantly depending on timing and shift, with night staff generally described more favorably than day staff.
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Embassy Of Scranton is a senior living community in Scranton, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.2 out of 5 across 31 reviews.
Embassy of Scranton is a skilled nursing facility in Scranton, Pennsylvania, offering comprehensive rehabilitation and long-term care services. The 139-bed facility is located in the heart of the city, minutes from Commonwealth Health regional Hospital of Scranton and Lehigh Valley Hospital, and provides clinical and rehabilitative services for patients recovering from acute illness, hospitalization, or surgical procedures.
The community offers both short-term and long-term skilled nursing care, with daily hands-on assistance including help with bathing, dressing, grooming, toileting, eating, and ambulating. Clinical staff work with patients to develop personalized rehabilitation plans aimed at helping them return home and live independently.
Embassy of Scranton provides specialized therapies and services including physical therapy with cutting-edge equipment to restore mobility and strength, occupational therapy to improve fine motor skills and activities of daily living, and speech therapy for communication and swallowing support. The facility also offers comprehensive wound care to promote healing and reduce infection risk, as well as respiratory care through Empower Pulmonary, including BiPAP/CPAP administration and ventilator care.
The facility provides respite care services for family members and friends, allowing caregivers time away from their responsibilities for periods ranging from a few hours to extended stays. The newly renovated facility features spacious suites and open common spaces designed to feel welcoming during a patient's stay.
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Help Me Choose3.2overall · 31 ratings combined
3.2★ on Google (31)
Jennifer Kovach
Jan 2026
I could not be more impressed with how the current management team has really turned this building around. It may be true that this building had its past struggles under previous management, but Embassy of Scranton is now thriving! Staffing is solid, and they have a highly experienced clinical team that can handle complex needs and understands the value of true quality care.
Mike Minnick
Dec 2025
Nurses and aids were very nice. Beyond them the place is dysfunctional my father was discharged after they threatened we wouldn't be able to leave without writing them a check during the appeal process. He left with no aids that he needed for day to day living such as a walker. No med prescriptions called in he hasn't had his meds in days and they seem to be no help when I call and ask why they weren't called in to pharmacy yet. If you truly care about your loved one I would not recommend this place at all.
Sandy Mack
Dec 2025
If I could give this place 0 stars I would. I was a patient there about 2 years ago rehabing my legs. Ive seen complaints of the place smelling like urine and feces. Well do you know why that is? Because they let their patients sit in their own filth for hours at a time. The day time nurses were very ignorant and nasty. They dont follow doctors orders cause I wound up back into the hospital with an infection. The rooms are outdated and filthy. Rehab is a joke. If your lucky you will get a really nice night nurse that will talk, clean you up, do your hair and actually take care of you. Morning nurses are awful they dont even hand out meds on time. Oh and please check the meds they give you because I was handed the wrong medication had I not checked who knows what could have happened to me. When you do have an accident they ate very rough in handling sensitive areas. When I was in the hospital for the infection they caused I felt abused. I begged the hospital to let me go back home with my Family and I did. Please dont put your loved ones in there. Take them home and love them and take care of them cause you won't find it in that hell hole.
Michelle Serrano
Nov 2025
Working with George was a pleasure. It wasn’t an easy case, but I’m truly thankful for the professionalism he displayed and the care that was given. I know there were some challenging situations along the way, but the team did their best to make him as comfortable as possible and to deal with the situations accordingly. I also think people often forget that when someone is admitted to a nursing home, the staff not only have to get familiar with a new patient, but they also have to work with family members and friends. Every facility operates differently—comparing one to another doesn’t always work. Some facilities are updated and fully staffed, while others are managing with fewer resources. Keeping that in mind really helps to understand the effort and care that staff put into each situation.
Amber
Jun 2025
June 2025-I visited The Embassy of Scranton to check on a loved one (who I removed immediately after what I witnessed), and I was absolutely horrified by the conditions. There was urine in the hallway with nothing but a towel thrown over it, and urine in the elevator with only a “Wet Floor” sign placed on top. Staff were standing around talking instead of addressing the situations, allowing the entire facility to reek of urine while people unknowingly walked through it, spreading contamination. The patient rooms were in terrible shape—mold on the walls, calcium buildup on sinks, visibly dirty toilets, loose wires, and broken air conditioners. This facility is supposed to help people heal, yet it is clearly a serious safety and health hazard. The overall energy is chaotic, depressing, and completely disorganized. Staff seem unmotivated, poorly trained, and disconnected from their responsibilities. This is not just about poor service—it’s about negligence and public health. I strongly recommend that anyone considering this facility for their loved ones look elsewhere. The conditions I witnessed are unacceptable and dangerous.
Embassy Of Scranton offers Skilled Nursing / Long Term Care.
Embassy Of Scranton is located at 824 Adams Avenue in Scranton, Pennsylvania.
Reviews of Embassy of Scranton are sharply divided: several reviewers describe serious cleanliness and care problems, including urine in hallways, mold, and medication errors, while others credit a newer management team with turning the facility around and praise specific staff members for compassionate care. Experiences appear to vary significantly depending on timing and shift, with night staff generally described more favorably than day staff.
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