MyLivingChoice

Arcadia Care at Rock Island

2545 24th Street

2.6(39 ratings)· Rock Island average: 3.3

Arcadia Care at Rock Island, photo 11 / 5

Quick Facts

Total units
177
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
177

What Families Think

Reviews for this skilled nursing and long-term care community are decidedly mixed but skew negative, with a 2.6 out of 5 rating across 39 Google reviews. Many reviewers describe serious concerns with staffing levels, cleanliness, and basic care, while a smaller group of reviewers—especially more recent ones—describe a facility undergoing a genuine turnaround with improved staff and conditions.

The Good

  • Several recent reviewers describe a genuine turnaround under new leadership
  • Some reviewers praise caring, hardworking staff who go the extra mile
  • On-site in-house dialysis treatment praised by one family
  • One long-term resident reports great care over four-plus years
  • Alternative bistro dining option available besides regular meals

The Bad

  • Numerous reports of call lights ignored for hours and residents left unchanged
  • Multiple reviewers describe understaffing, including only one nurse per floor
  • Several reports of unsanitary conditions including feces, blood, and filthy bathrooms
  • Reports of medication errors, missed doses, and poor communication from administration
  • One report of fire safety violations including malfunctioning elevators and no stairwell access

AI-generated from reviews and community data.

Arcadia Care at Rock Island is a senior living community in Rock Island, Illinois offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.6 out of 5 across 39 reviews.

About Arcadia Care at Rock Island

Arcadia Care at Rock Island is a skilled nursing / long term care community in Rock Island, Illinois. The community is licensed for up to 177 residents.

Families rate Arcadia Care at Rock Island 2.6 out of 5 based on 39 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Arcadia Care at Rock Island

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Arcadia Care at Rock Island

2.6overall · 39 ratings combined

2.6★ on Google (39)

Sam Fosdick

Apr 2026

via Google

Worst conditions I’ve ever seen. Two malfunctioning elevators. WORSE the staff does NOT REPEAT DOES NOT HAVE THE CODES TO USE THE STAIRS. In the event of a fire there is no egress for patient’s visitors or staff. Fire safety violations and irresponsible behavior from weekend staff. Floor in my sisters room had crap or blood and obviously hasn’t been cleaned. My sister was placed in a bed WITHOUT SAFETY RAILS. When I asked the nurse Amanda why this wasn’t resolved she asked me if I thought she had a magic wand to fix things. The word livid is not even close to how I feel and the contempt I have for this place and its staff. The rudest CNA I’ve ever dealt with refused to identify herself and was not even wearing an ID badge. I later found out her name is Shetarra. The safety of their patients is not paramount with this place and staff. Do yourself a favor and avoid this place like the plague…

Darin Wyatt

Jan 2026

via Google

Professional prompt and very knowledgeable helping relieve anxiety ❤️

Laurie Daley

Jan 2026

via Google

My mom is on 4th floor these nurses are lazy except Sara the assistant they don’t take good care of my mom I’m her power attorney for medical they have run blood test haven’t heard anything about her results I call and don’t get no where today I talked to her because the last 3 days I could not get ahold of her nurse was supposed to let her know and didn’t today she was slurring words dizzy but yet saying she was fine I’m doing what I can to get her out

Jarrod S

Jul 2025

via Google

The worst place to take your loved ones. Back in 2020 my fiance was in Generations i would get calls all the time from my fiance saying they wouldn't take her to the bathroom food would be late maintenance issues would take days to get fixed. If you call the state of Illinois I'm sure they have to tell you this place has had so many complaints on them.

Amber Bradford

Feb 2025

via Google

Worse place to put a loved one. They did not have anything ready for my husband when he got there. He was there for therapy and we chose this place because he is on dialysis and they have in house treatment there. The dialysis ladies are 100%wonderful. The therapy ladies don't do anything .He was there for 9 days had I had to call meeting with administration,social worker,head of nursing,physical therapy,and occupational therapy to get anything done. But at the end of the meeting I still felt as if they didn't care to anything. They can not even accommodate the patient with a recliner or even a chair to set in. An old dialysis chair was brought to his room that looked like mice had had their way with it. They told my husband that most patients just sit on the edge of their beds or in a wheelchair all day. They also have Jack and Jill bathrooms which is nasty and not even big enough for 2 people to be in there at the same time to help my husband use the restroom. My husband is in mobile and there would be times that they would just leave him in a bed in pain from not being turned or moved. It took me 9 days to get him the he'll out of there. I am sure the committed some kind of insurance fraud billing for therapy they weren't even doing. The commercial is a BIG FAT LIE

Request information

Ask about availability, pricing, or a tour. Your details go only to Arcadia Care at Rock Island, never sold or shared.

Government Inspection History

12 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 23, 2026Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026

Oct 28, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025

Sep 21, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

Aug 28, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 29, 2025

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 2, 2025

Aug 2, 2025Health Complaint4 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

Jul 22, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

Aug 30, 2024Fire Safety StandardHealth Standard17 citations
  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2024

  • Ensure operating rooms are properly protected and written records are maintained and available for inspection.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

Jun 26, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Jan 31, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024

Sep 19, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2023

Jul 13, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023

Feb 10, 2023Fire Safety StandardHealth Standard6 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 22, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arcadia Care at Rock Island offer?

Arcadia Care at Rock Island offers Skilled Nursing / Long Term Care.

Where is Arcadia Care at Rock Island located?

Arcadia Care at Rock Island is located at 2545 24th Street in Rock Island, Illinois.

What do families say about Arcadia Care at Rock Island?

Reviews for this skilled nursing and long-term care community are decidedly mixed but skew negative, with a 2.6 out of 5 rating across 39 Google reviews. Many reviewers describe serious concerns with staffing levels, cleanliness, and basic care, while a smaller group of reviewers—especially more recent ones—describe a facility undergoing a genuine turnaround with improved staff and conditions.

How did Arcadia Care at Rock Island do on recent health and safety inspections?

Arcadia Care at Rock Island had 12 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arcadia Care at Rock Island?

Submit the Request Information form on this page to connect with Arcadia Care at Rock Island and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Arcadia Care at Rock Island? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Rock Island.

Prefer to stay home?

Home care agencies serving Rock Island bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Rock Island