MyLivingChoice

Gastonia Health & Rehab Center

1770 Oak Hollow Road

3.9(50 ratings)· Gastonia average: 4.4

Gastonia Health & Rehab Center, photo 11 / 2

Quick Facts

Total units
60
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
60
Facility size
Licensed for up to 60 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers describe a mix of experiences at Gastonia Health & Rehab Center: several families praise attentive, compassionate nursing and therapy staff and a clean, renovated environment, while others report serious lapses in basic care and slow communication from management. Overall Google ratings are decent, but the range of experiences suggests care quality may be inconsistent from resident to resident.

What reviewers praise

  • Staff described as kind and compassionate by multiple reviewers
  • Administrator and DON personally help answer resident calls
  • Facility called clean with home-like renovations
  • Therapy and nursing care praised for hospital recovery

What reviewers flag

  • One report of resident left unfed and unchanged for hours
  • One reviewer said admissions director failed to return calls or texts
  • Concerns raised about slow response to care complaints

AI-generated from reviews and community data.

Gastonia Health & Rehab Center is a senior living community in Gastonia, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 50 reviews.

About Gastonia Health & Rehab Center

Gastonia Health & Rehab Center is a 60-bed skilled nursing and long-term care facility in Gastonia, North Carolina. The community serves patients requiring post-acute rehabilitation and ongoing nursing care.

Family experiences at the facility show meaningful variation. Several families praise the attentiveness of nursing and therapy staff, noting that leadership, particularly the Director of Nursing and Administrator, are visibly present on the floors. The building itself has undergone renovations that families describe as creating a home-like environment, and cleanliness is consistently mentioned. However, other families report significant gaps in basic care, including inconsistent meal assistance, slow response to call lights, and lapses in personal hygiene support. One family noted they felt compelled to clean their loved one's room and arrange diaper changes themselves.

The facility holds a 3.9 out of 5 Google rating based on 50 reviews. The spread between five-star and one-star accounts suggests that care quality may depend substantially on individual staff assignments or shifts, and prospective residents and families should seek clarity on specific care protocols during tours and admissions discussions.

Types of Care at Gastonia Health & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Gastonia Health & Rehab Center

3.9overall · 50 ratings combined

3.9★ on Google (50)

Deanna

Nov 2025

via Google ↗

My mom is currently at this facility for rehab. Everything was going good at first until a few days ago when my mom called me upset about something that was said to her. At the time my car was broken down so i was not able to go to the facility that night to see what was going on. I reached out through text to the admissions director and then the next day I called and left a message. I still haven't received a call or text or anything back from the admissions director. She assured me when i came to take a tour that if there was an issue that it would be taken seriously and taken care of and if i had any issues or concerns to reach out to her as soon as it happened so that she would be able to know who was her care taker when the incident happened. I texted her on sunday as soon as i got off the phone with my mom and called her on monday after lunch. Its now Wednesday night and i still haven't received any phone call or text or anything from her or anyone in management. Im very upset about all of this. She was in another facility a few months ago and i always got a response in a reasonable time frame. I was hoping this place was going to be as good as the last but unfortunately it doesnt seem like it. Im very disappointed.

Stacy Ullman

Oct 2025

via Google ↗

I had a friend that was there and they would not wake him up to eat and I cleaned his room myself. The nurse was good but laundry ever brought any rags or towels unless we asked for them. Would not recommend this place to anyone. They just left him laying in bed the whole time unless he did physical therapy. I had to ask them to change his diaper. God help the patients in there.

Donna Newton

Mar 2025

via Google ↗

My mom was placed there after a difficult hospital operation. The staff is excellent. Administrative staff is willing to help in any way they can. The therapist, nurses, CNA'S and all other staff did an excellent job with her care.

Jasmine Thornton

Dec 2024

via Google ↗

I can not say enough great things about the staff at Gastonia Health & Rehab. The building looks amazing and very clean. The renovations have really made a home like environment. Everyone was very helpful from the housekeeping staff to upper management. I have never seen a DON and Administrator on the floor answering lights, but this is where you will find Christel & Shonda 9 times out of 10. Kudos to your staff.

Curtis Mauney

Aug 2024

via Google ↗

I can't express enough how grateful my family and I are for the outstanding care my grandpa received at Gastonia Health and Rehab. From the moment he arrived, the staff treated him with the utmost kindness, compassion, and respect. The nurses and caregivers went above and beyond to ensure he was comfortable, well-cared-for, and treated like family. They were attentive to his needs and always took the time to make sure he felt valued and supported. The facility itself is clean, welcoming, and has a positive atmosphere, which made a big difference in his overall experience. The team at Gastonia Health and Rehab truly made a difficult time easier for our family, and we felt confident that my grandpa was in the best possible hands. I highly recommend this facility to anyone seeking quality care for their loved ones. Thank you for everything!

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Government Inspection History

6 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2025Health Standard2 citations
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2026

  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2026

Oct 23, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025

Oct 24, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

Sep 13, 2023Health Complaint6 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 29, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 30, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 4, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 4, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2023

Jul 12, 2023Fire Safety StandardHealth Standard10 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2023

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Use approved construction type or materials.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 12, 2023

Feb 17, 2022Fire Safety Standard2 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Gastonia Health & Rehab Center offer?

Gastonia Health & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Gastonia Health & Rehab Center located?

Gastonia Health & Rehab Center is located at 1770 Oak Hollow Road in Gastonia, North Carolina.

What do families say about Gastonia Health & Rehab Center?

Reviewers describe a mix of experiences at Gastonia Health & Rehab Center: several families praise attentive, compassionate nursing and therapy staff and a clean, renovated environment, while others report serious lapses in basic care and slow communication from management. Overall Google ratings are decent, but the range of experiences suggests care quality may be inconsistent from resident to resident.

How did Gastonia Health & Rehab Center do on recent health and safety inspections?

Gastonia Health & Rehab Center had 6 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Gastonia Health & Rehab Center?

Submit the Request Information form on this page, or contact Gastonia Health & Rehab Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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