1 / 5CMS Care Compare
Reviewers give Fountains Rehabilitation At Mill Cove a mixed but generally positive picture, praising the staff's caring attitude and physical therapy program while some report serious lapses in basic care and communication. Long-term family visitors describe strong relationships with nursing and activity staff, but at least one detailed account raises concerns about cleanliness, response times, and unattended residents.
AI-generated from reviews and community data.
Fountains Rehabilitation At Mill Cove is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 312 reviews.
Fountains Rehabilitation At Mill Cove is a skilled nursing and long-term care facility in Jacksonville, Florida, with a licensed capacity of 84 residents.
Family experiences at the facility are notably mixed. Some families report strong relationships with nursing and activity staff, noting that residents stay engaged with organized programs and receive attentive care. One family with a parent there for three years wrote they "admire their work ethics." However, other families describe serious concerns: unresponsive care requests, poor facility cleanliness, and delayed communication during emergencies. A visitor noted the facility "smells like pee" and cautioned that online photos do not reflect the actual condition of the entire building. One family emphasized visiting in person before choosing the facility, particularly for those with limited Medicare plan options.
The community holds a 4.4 out of 5 rating across 312 Google reviews, reflecting the polarized feedback from families. Prospective residents and their families should plan an in-person visit to evaluate conditions firsthand.
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Help Me Choose4.4overall · 312 ratings combined
4.4★ on Google (312)
Donna
May 2026
Blessings. Love it here . First impression front desk staff eg Derick professional , nurse /lead med tech Mrs. Andrea and CNA Aunnie/ Aundra were very helpful and courteous / staff . Fresh smell throughout the entire facility. Thank you good job. Will recommend my parents to stay here.
Felicia Lammi
May 2026
Absolutely horrible! Several staff members are unprofessional. Facility is dirty. Smells like pee. Pictures on website are NOT what the entire facility appears to be. My loved one was taken to the hospital by ambulance and I was not contacted until 2 hours later!!! Would not recommend this place!
Naturally Tone
Mar 2026
Now 20 days of Rehab and they have improved from the initial 14 days in regards to responding to my mothers care request. There remains a great pretense of propaganda as the poster- child for adult rehab-care. A warning to families who are limited in rehab choices due to selecting advantage Medicare plans. Do not believe the photos online. Visit in-person. 1. The rehab facility is in desperate need of updating not only room furnishing but medical care equipment. CNA & Nursing Response time has improved since our initial admission although patient care is less than average. Mom was recently left unattended on the toilet and she is 100% non-ambulatory. Rehab unit actually has a sign that’s says voted U.S.World Report best in nursing homes. 2. Daily Staff , has improved although evening staff often do not check on patient and I had to call twice at 3:00 am and 2:45?am due to Mom not being able to locate call button and being in pain. A common response from nursing team conference meeting, « oh that should not be «…well it is. . A common response from CNA staff, not my job or we are understaffed. Note: 87 year old Mom who suddenly had issues walking. Moms Pvt CNA who is highly trained observed during her M-F am visit recently the issue of the facility not bathing my Mom as thoroughly as desired. 3. Senior Mngt , Mack, Dir. Of Nursing was proactive and I feel relief our concerns were voiced to someone who was genuinely interested in resolving and advocating for better care. 4. Physical theraphy is exceptional. The administration team unresponsive to my four calls requesting followup . They actually submitted case therapy documentation for my Mom stay appeal. The appeal Dr. and third party Dr. noted that the information was inconclusive and lacking in specifics so her appeal was denied. I read the report and I’m curious as to what patient the case manager in social services was reviewing.
Kenneth Ward
Jul 2025
What an amazing place. Rest assured that if your loved one has to be taken care of, this is the place to have them. You could not ask for a better staff. From the Maintenance crew all the way up to the director top notch 100%. Walking in the front door. You can tell that they care. For us the peace of mind going home after a visit knowing they are being taken care of.
Mary Frances Roth
Feb 2023
I always enjoy my visits with my Mom who has been there for 3 years. I have a good relationship with the nursing staff and the Activity staff is awesome and they are great at keeping the residents engaged in fun things to keep the residents busy. It allows family to feel that their parent is being well taken care of. It is tough job and I admire their work ethics. Great job to everyone at The Fountains at Mill Cove!!
3 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2026
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Establish policies and procedures for medical documentation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Establish policies and procedures for sheltering.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Fountains Rehabilitation At Mill Cove offers Skilled Nursing / Long Term Care.
Fountains Rehabilitation At Mill Cove is located at 9960 Atrium Way in Jacksonville, Florida.
Reviewers give Fountains Rehabilitation At Mill Cove a mixed but generally positive picture, praising the staff's caring attitude and physical therapy program while some report serious lapses in basic care and communication. Long-term family visitors describe strong relationships with nursing and activity staff, but at least one detailed account raises concerns about cleanliness, response times, and unattended residents.
Fountains Rehabilitation At Mill Cove had 3 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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