Random L
May 2026
Majority of these 5 star reviews are from people that work there. Even the administrator of the building has given it a 5 star review 🤣
3.2(46 ratings)· Jacksonville average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of First Coast Health & Rehab are sharply mixed, ranging from families praising a smooth transition from rehab to long-term care and a strong therapy team, to serious complaints about unresponsive administration and neglectful care. The wide gap between 5-star and 1-star experiences suggests inconsistency in how residents and families are treated.
AI-generated from reviews and community data.
First Coast Health & Rehab is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 46 reviews.
First Coast Health and Rehabilitation Center is a skilled nursing facility in Jacksonville, Florida, providing post-acute care, rehabilitative services, and long-term care. The center has served the Duval County community for over 40 years and is conveniently located near local hospitals.
The facility offers care through Physical, Occupational, and Speech Therapists, along with Registered and Licensed Practical Nurses and Certified Nursing Assistants. Post-acute services assist residents transitioning from hospital to home, with professional staff collaborating with physicians to develop individualized care plans supporting successful discharge. For those requiring long-term care, the center provides general nursing and restorative services in a home-like environment.
First Coast Health and Rehab delivers coordinated services through an interdisciplinary team that works with residents, patients, and families to create individualized plans of care. The facility supports its services with Social Services, Activities, Nutritional Services, Housekeeping, and Laundry Services. With over 80 years of combined professional experience on staff, the center emphasizes core values of Communication, Compassion, Dignity, Empathy, Integrity, Pride, Respect, and Responsiveness in meeting resident and patient needs.
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Help Me Choose3.2overall · 46 ratings combined
3.2★ on Google (46)
Random L
May 2026
Majority of these 5 star reviews are from people that work there. Even the administrator of the building has given it a 5 star review 🤣
JaJaun Evans
Apr 2026
Sent my loved one there for rehabilitation and he ended up really needing long term care. The transition was so smooth and he was able to stay put. Team was nice and always was welcoming when coming in the door.
Neshia Clark
Apr 2026
Don’t go buy what u seen online. This building really looks good on inside. Therapy team is very awesome. My admissions process was very smooth. You can tell the staff really cares.
Heather Ross
Nov 2025
If I could give 0 stars I would. My grandfather is in this facility currently. We have tried reaching out to the SW for questions especially because we live out of state. I work in home health so I understand the role of a SW and this woman needs a new job. She has no answering machine so cannot leave a message and she never answers her phone. We e-mailed since we couldn't leave a message and no return e-mails. We finally got an e-mail today that stated we needed to figure out what the plan was for my grandfather to discharge which we didn't even know it was close to him to discharge since we cannot get a hold of anyone for information. She then called to say she got the email but didn't answer because she had already given us the answer, which she did not as we haven't spoken to her and was also told by her it isn't her job to help us out to find a facility in our state or transportation from FL to our state. Which 100% that is the job of a SW. Not sure who I can report this facility to but I will be reporting for how poorly it is ran. Also SW at my job is reporting this SW for neglect. Oh also the director doesn't take calls you must e-mail her too which she never emails back. What a joke!
Linda Darden
Mar 2025
This experience was so disappointing. The workers would give a good impression if guest or family were there. They do not believe that they need to give personal recognition or care outside of what is needed. I was actually told that when I asked if they could use her first name, because she had dementia and recognized her first name. They said no. They do not even look their patients in the eyes, and do not engage in conversation. My mom declined so quickly and said she was embarrassed to even need their help. Even the therapy specialist told me in confidence that I need to get her out of that facility. The aids were stealing and it was obvious that some really didn’t have a heart for their jobs. My mother had a cellphone and would call me. One day she had me on the phone, when a nurse aid came in and yelled at her to “shut up”, because my mom would ring for help. She did not know I was on the line. It’s just a memory that stays with you.
5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026
Establish procedures for tracking staff and patients during an emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Meet the requirements of an integrated health system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2024
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Meet fire sprinkler requirement for tall buildings.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
First Coast Health & Rehab offers Skilled Nursing / Long Term Care.
First Coast Health & Rehab is located at 7723 Jasper Avenue in Jacksonville, Florida.
First Coast Health & Rehab carries a 3.2 out of 5 rating from 46 Google reviews. Reviews of First Coast Health & Rehab are sharply mixed, ranging from families praising a smooth transition from rehab to long-term care and a strong therapy team, to serious complaints about unresponsive administration and neglectful care. The wide gap between 5-star and 1-star experiences suggests inconsistency in how residents and families are treated. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
First Coast Health & Rehab had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact First Coast Health & Rehab directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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