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Forum Parkway Health and Rehabilitation

2112 Forum Parkway

3.5(148 ratings)· Bedford average: 4.2

Forum Parkway Health and Rehabilitation, photo 11 / 4

Quick Facts

Total units
139
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
139
Complaint Resolution
Ombudsman available to resolve complaints confidentially
Therapy Consistency
One reviewer reported therapy missed on half of stay

What Families Think

Reviews of Forum Parkway are sharply divided: several families describe serious lapses in nighttime and weekend care, slow response times, and poor communication with physicians and administration, while other reviewers praise attentive staff and engaging activities. Multiple reports raise concerns about staffing levels, cleanliness, and follow-through on refunds or complaints.

The Good

  • Staff praised for attentiveness during family events
  • Activities director creates engaging programs like wheelchair workouts
  • Friendly, kind front-desk and reception staff
  • Long-term care ombudsman available for complaint resolution

The Bad

  • Multiple reports of neglect during nights and weekends
  • Several reviewers cite slow call-light and staff response times
  • One report of bugs in a resident's room and unclean restrooms
  • Difficulty reaching physicians and administrators for updates

AI-generated from reviews and community data.

Forum Parkway Health and Rehabilitation is a senior living community in Bedford, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.5 out of 5 across 148 reviews.

About Forum Parkway Health and Rehabilitation

Forum Parkway Health & Rehabilitation is a skilled nursing facility in Bedford, Texas, providing specialized care and recovery services for patients with varying medical needs.

The community is equipped with advanced technologies and specialized resources to support quality individualized care. Caregivers work collaboratively to deliver personalized recovery regimens tailored to each patient's particular needs.

The facility is committed to guiding residents and families through their care journey, offering support and answering questions throughout the process of selecting skilled nursing care. A long-term care ombudsman is available to help residents resolve complaints confidentially and at no charge.

Types of Care at Forum Parkway Health and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Forum Parkway Health and Rehabilitation

3.5overall · 148 ratings combined

3.5★ on Google (148)

Lu Lu

Jun 2026

via Google

My mom stayed there for a month, and the doctors and staff were generally approachable. The facility was clean, and the food was good.<br><br>Over the past couple of years, my mom has also stayed at Parkwood and the Lodge at Bear Creek in Grapevine. Compared to those facilities, this one provided a better overall experience.<br><br>There were some areas that could be improved. Communication among staff was not always consistent. At times, one staff member or CNA would provide different information than another, which could be confusing for patients and families.<br><br>There were also occasions when requests for assistance were not answered promptly. In addition, I observed some staff members using their phones and appearing less attentive to patients. At times, it seemed that concerns were addressed more quickly when a family member was present and specifically advocated for the patient.<br><br>Transportation services were another area that could be improved. Scheduling transportation for medical appointments was not always easy or convenient, and availability appeared to be limited. As a result, I often had to transport my mom to her doctor appointments myself.<br><br>While there were some challenges with communication, responsiveness, and transportation services, the quality of healthcare and food were good. Overall, this facility provided a better experience than Parkwood and Bear Creek, and I appreciate the care my mom received during her stay.

kimberly palacios

May 2026

via Google

This is a review for the long term care side of this nursing home. The short-term Rehabilitation and Physical Therapy side is not mentioned in this review. My mother lived at this facility for two years. While daytime care was generally adequate, nights and weekends were consistently poor and neglectful. For over a year, I raised concerns specifically about evening and weekend care, yet these issues went unaddressed and showed no meaningful improvement. There were multiple instances—especially on weekends—where my mother was left unchanged for extended periods. She often had to call me so I could contact staff to get basic care addressed. My mother frequently complained that her call light would go unanswered, leaving her unassisted in her room despite being bedbound. On several occasions when I came to help her myself, I observed CNAs at the nurse’s station playing on their phones instead of responding to residents, or no one at the nurses station at all for extended periods of time. The food quality and variety were also concerning, with the same meals repeated several days in a row. Communication was one of the biggest failures. In two years, I was never able to speak directly with her physician despite multiple requests. I was never even given the doctor’s name, and staff could not provide clear answers. This was especially troubling since I needed to be involved in her care. There were repeated hospitalizations that appeared preventable with proper monitoring and timely care. She was sent to the hospital multiple times for infections, including severe UTIs and pneumonia. In one case, an ER physician described her UTI as the worst he had seen in his career. In 2026 alone, she was hospitalized four times in four months. The facility was also reluctant to arrange hospital transport when needed. At times, my mother had to call 911 herself, or I had to intervene and insist on transport. During these critical situations, I was not kept informed of lab or X-ray results. When I raised concerns and asked what steps would be taken to prevent future incidents, I was told that if I was unhappy, I could move her. After that, repeated attempts to contact leadership—including the Director of Nursing and administrator—went unanswered. We ultimately moved her. No one from the facility has followed up to ask why. The building may look nice, but the level of care, communication, and responsiveness was deeply concerning. I cannot recommend this facility.

Lanier Hankton

Nov 2025

via Google

The staff was so caring and very helpful The front desk to the gym everyone was outstanding. If I needed anything the nurses or anyone that would pass through was very helping. I recommend any and everyone to try forum Parkway rehabilitation facility

mary Pacheco

Nov 2025

via Google

I attended a Thanksgiving lunch for families. The staff amazed me at their attentiveness! I saw residence struggling to reach their food and just as quickly, a cna or other staff member was helping them. The activity director LadyBug was full of energy and made a point to interact with the families. The residences seemed to smile and enjoy interacting with every staff member they encountered and gave me a very good feeling about the whole facility!

Emma Ondara

Nov 2025

via Google

Am truly impressed by the cleanliness and upkeep of the facility. The entire team demonstrates remarkable dedication; their hard work significantly impacts the patients' recovery journey.

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Government Inspection History

8 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 19, 2026Fire Safety StandardHealth Standard3 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

Nov 19, 2025Health Complaint1 citation
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

Jul 29, 2025Health Complaint1 citation
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025

Jan 13, 2025Fire Safety StandardHealth Standard12 citations
  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2025

Nov 5, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 6, 2024

Sep 19, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 20, 2024

Dec 20, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 21, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

Aug 9, 2023Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Forum Parkway Health and Rehabilitation offer?

Forum Parkway Health and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Forum Parkway Health and Rehabilitation located?

Forum Parkway Health and Rehabilitation is located at 2112 Forum Parkway in Bedford, Texas.

What do families say about Forum Parkway Health and Rehabilitation?

Reviews of Forum Parkway are sharply divided: several families describe serious lapses in nighttime and weekend care, slow response times, and poor communication with physicians and administration, while other reviewers praise attentive staff and engaging activities. Multiple reports raise concerns about staffing levels, cleanliness, and follow-through on refunds or complaints.

How did Forum Parkway Health and Rehabilitation do on recent health and safety inspections?

Forum Parkway Health and Rehabilitation had 8 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Forum Parkway Health and Rehabilitation?

Submit the Request Information form on this page to connect with Forum Parkway Health and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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