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Florence Park Care Center

6975 Burlington Pike

3.4(36 ratings)· Florence average: 4.5

Florence Park Care Center, photo 11 / 2

Quick Facts

Total units
150
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
150

What Families Think

Reviews of Florence Park Care Center are overwhelmingly negative, describing serious lapses in basic care such as falls, bed sores, slow response times, and poor communication with families. A few reviewers, including one about the short-term rehab unit, praised specific staff members as kind and attentive, but these were outweighed by multiple accounts of neglect and unsafe conditions.

The Good

  • Some staff described as kind and attentive
  • Positive experience reported with short-term rehab unit
  • Private suites offered for accommodations

The Bad

  • Multiple reports of falls, bed sores, and neglect
  • Several reviewers cite slow response to call lights
  • Reports of poor communication after falls or ER visits
  • One report described unpleasant odors and staff yelling

AI-generated from reviews and community data.

Florence Park Care Center is a senior living community in Florence, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 36 reviews.

About Florence Park Care Center

Florence Park Care Center in Florence, Kentucky is a skilled nursing facility offering both short-term rehabilitation and long-term care. The community provides compassionate medical support designed to help seniors recover, maintain independence, and live with dignity and comfort.

The facility offers skilled nursing care for individuals recovering from surgery, injury, or conditions requiring IV therapy and wound care, as well as daily nursing oversight. Medicare may cover skilled nursing care when eligibility criteria are met. The center also provides long-term custodial care for residents who need ongoing assistance with daily activities such as bathing, dressing, and medication management. Length of stay for short-term rehabilitation typically ranges from a few days to several weeks, while long-term residents receive extended support.

Accommodations include private, thoughtfully designed suites, modern furnishings for comfort and safety, and a bright, welcoming lobby space. The facility features fitness rooms and relaxation areas to support health and activity, comfortable lounges for social engagement and connection, and a dining area where chef-prepared nutritious meals are served in a setting that encourages routine and community.

Care planning is personalized, and families are encouraged to participate in care conferences and communicate regularly with the care team. The facility follows strict safety protocols and provides rehabilitation services to help residents restore strength and confidence. Staff are described by residents' families as kind and attentive, with the ability to support smooth transitions between different levels of care as medical needs change.

Types of Care at Florence Park Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Florence Park Care Center

3.4overall · 36 ratings combined

3.4★ on Google (36)

Des Colson

Mar 2026

via Google

If I could shut this place down believe me I would. Everyone in this facility is in the wrong profession! The doors need to be closed and neglect charges need to be pressed. I feel incredibly bad for anyone who was like myself and needed a “safe” “caring” “ethical “ place for their loved one and trusted this dumping ground to do so! My mother was placed here December 23rd, on Hospice. She was wheelchair bound, but could communicate and for the post part with it. Fast forward to February 23rd exactly two months after entering this hell on earth she died. Following multiple “unwitnessed” falls, a fractured hip, a grade 4 bed sore. They had my mom actively dying in a room with a roommate, that took me threatening state to move her to a private room. On Feb 19th the unit manger advised me they legally need to feed my mom. Who again is actively dying and at this point can barely take her meds (liquid) Which it diabolical considering the dump wasn’t concerned about legally bathing her, changing her sore, rotating her in bed? NOTHING! That’s when we moved her to ST E hospice and she died 3 days later. Please what ever you do don’t send yourself, family neighbor enemy or dog here. The only thing they will do is speed up the process for you having to say goodbye to your loved one!! STAY FAR AWAY!

Samuel Wallace

Jan 2026

via Google

Not a great place. My dad was put here a couple times. They let him fall. Get sent to the ER on Father’s Day & didn’t even call me or my brothers. Then the staff. Couldn’t even answer my questions on what happened or which hospital he was sent too. Very sad ran place. We didn’t let him go back.

Clarissa Ailey

Oct 2025

via Google

I have a loved one here. People if you can avoid this place do so. They lie and treat people horribly. In my case she was said to be doing so well, getting up unassisted, walking up stairs, using the restroom. When we got her home she was unable to even get up out of the car, couldn't use the restroom could barely walk. She had no strength training whatsoever. I did not have the medical expertise to care for her or the equipment. So as much as I hate it she had to return cause this is where her insurance wants her. She's recently been sick for days, being refused her medicine and won't take her to an ER. I have been calling for days they transfer me all over then just hang up. Can not get through to talk to anyone. Horrible place, they treat them horribly, have no care or compassion. I would absolutely give zero stars if possible! And don't get me started on a so called patient advocate, useless. They or she rather gaslights you, nothing she says she going to do gets done. Let me drive 6 hours then tried to say she never said they'd take her back. Well I had texts to prove otherwise. So a case worker from my state had to step up and do her job cause she wasn't capable to get my loved one help. It's a joke and if you can help it please do not send ur love ones here...

Bella Jaynes

Sep 2024

via Google

Please avoid sending your loved one here if possible. The place smells like old pee. The first night that we were there, the nurse was screaming at the other staff in front of residents and families. There were a few staff members who were nice, especially Abby. Everybody else sucked. The first night my dad got woken up every two hours because they changed his roommate because he kept overfilling his bag. The food was always cold, and the staff took over half an hour to respond to Call lights So my dad ended up having to go to the restroom by himself, which he wasn’t supposed to do. Thank God, we were able to get him out of there and get him to a much nicer place pretty quickly.

Abby Edmondson

Sep 2018

via Google

Absolutely love this place! My grandma has been somewhat of a frequent flyer to their rehab unit, she looked forward to returning each time! The staff is always kind and attentive to residents' needs. Would definitely recommend this place to those looking to place family members in a long term care facility.

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Government Inspection History

4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Fire Safety StandardHealth Standard20 citations
  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadCorrected Feb 21, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Meet Health Care Facilities Code mechanical requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2026

Nov 14, 2025Health Complaint3 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 21, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 21, 2026

Oct 18, 2024Fire Safety StandardHealth Standard10 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024

Jul 25, 2019Fire Safety StandardHealth Standard5 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2019

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2019

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2019

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Florence Park Care Center offer?

Florence Park Care Center offers Skilled Nursing / Long Term Care.

Where is Florence Park Care Center located?

Florence Park Care Center is located at 6975 Burlington Pike in Florence, Kentucky.

What do families say about Florence Park Care Center?

Reviews of Florence Park Care Center are overwhelmingly negative, describing serious lapses in basic care such as falls, bed sores, slow response times, and poor communication with families. A few reviewers, including one about the short-term rehab unit, praised specific staff members as kind and attentive, but these were outweighed by multiple accounts of neglect and unsafe conditions.

How did Florence Park Care Center do on recent health and safety inspections?

Florence Park Care Center had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Florence Park Care Center?

Submit the Request Information form on this page to connect with Florence Park Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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