Family Resource Home Care

Notorious Nance

Jun 2026

via Google ↗

After 3 months and maybe 5 visits compared to the 20 plus cancelations I’m not impressed. Revised- even now after attempting to sugar coat the problems and make it appear as though this is common initial placement hurdles the bottom line of the is avoided…. This is an extremely poorly organized company who appears to have no idea how to schedule or preform background checks on employees. I’m not even going into detail the over the sexual harassment dabbled in by a male employee who is still employed there. But when you lie and bamboozel prospective clients they need to know what they are potentially getting them selves into. It isn’t as simple as we are trying to find the best fit, they either lack in staff or have poor quality scheduling dpt. For over 5 months i had the same same schedule and couldn’t even get floating care provider let alone consistent personalized care. I’m sorry I’ve just never been so frustrated by a company who is suppose to provide support in the time of need which I thoroughly feel was done, I have had solidified and put a plan into place (5) months before it was needed. To save the energy that would be needed for comfort and care. 5 months is adequate time to find a provider to work the hours allotted and confirm that the fit is good.

Jonathan M

Apr 2026

via Google ↗

Loving my experience with family resource. I worked for multiple companies but family resource takes the cake. Communication in the office is what sets The Portland West office apart. Rachel is always on top of my concerns while being extremely polite and understanding. Makes your work day alot less stressful knowing u have people on your side. ❤️

Jennifer Beck

Dec 2025

via Google ↗

This past Friday afternoon, as my wonderful caregiver Haruna was beginning her shift, the fire alarms went off in my apartment building! A car had caught fire in the garage below and now smoke filled the air while fire alarm sirens screamed. Haruna assisted my daughter in gathering our laptops and important files, as well as my medical supplies. At the same time she was helping me into my wheelchair, and bundling me up. We evacuated the apartment and got to the elevators just to find that they were out of service because of the fire. I was terrified, for you see I am not only homebound, I am wheelchair bound. In the past year or more I've never been able to do more than one flight of stairs, and here I was faced with about eight in order to get to the bottom floor! My daughter raced downstairs to tell the firefighters that I was trapped. Once out on the street, however, she was not allowed back into the now evacuated building. Evacuation for myself was nigh impossible!! I began crying. I told Haruna, my caregiver, to evacuate. She comforted me and said she's not going anywhere. She was holding this super heavy bag of my important items, and standing tall like a soldier, watching over me and even though she was so young , and I'm middle aged, she was comforting me. The smoke smell was getting really strong, but she stayed with me. Finally after about 45 minutes, firefighters made their ways upstairs and told us to wait it out inside the laundry room with the door closed, to keep smoke out. If it got worse, they would come back for us. So we waited another 45 minutes or so, with alarms still screaming through the building and the smell of smoke growing stronger in the laundry room. Haruna stayed with me, small talking, and comforting me, and she even made me laugh. Finally after over an hour, and four firetrucks battling the blaze, the fire was out. The firefighters did a sweep of the building to check that there was no fire. They aired out the smoke as best as they could, and then finally allowed us back into the apartment. It was a really scary day! Haruna, after that, gently brought me back to my home and put me in bed. She stayed for an hour after her shift ended, just making sure I was well cared for. Even after the whole fire thing, she still came in every few minutes and asked "Is there anything I can get you?" or "Is there anything I can do for you?" She was a hero. Please if someone who works there sees this, give her some kind of really impressive bonus or raise or something. She is a keeper. "The one" that you've been looking for to become a supervisor. That kind of personality. So kind, so loyal, so brave. And super professional. A good person with a pure heart. Wow.

Rinoa French

Dec 2025

via Google ↗

Haruna is a hero! There was a fire in my building, and while I went downstairs to tell the firefighters that my mother, who's in a wheelchair, was stuck on the third floor, Haruna stayed by my mom's side, even as the hallways were full of smoke and the alarms were blaring for well over an hour, until the crisis was over and everyone was safe to go back to their homes. I am so thankful for Haruna staying with my mom, even though she could have just left her and gone down the stairs and evacuated. She is so helpful, a great cook, and I trust her 100% with my mom's care

Maggie

Oct 2025

via Google ↗

I love Shannon, she always responds quickly to needs with my father. Unfortunately a caregiver has used my father’s debit card these last few days to order food pick ups and an uber. I believe his name is Darrick - I know he helped my father with laundry last Monday and needed his debit card info for the machines. I have an audio recording from the restaurant he ordered from today ! They voided the transaction. He blatantly lied and said food was for a patient that fell and he cannot come in to pick it up. My Dad had no caregiver there today, The guy called in sick. Beware of allowing caregivers access to this, Now I am aware and I will never allow it. Please administration you need to fire and charge this man with fraud. Most of the caregivers with them that I’ve met are kind and honest. This is horrible and evil for a human to steal from elderly. I’ve made a report.