Vivi Makeup
Jun 2026
Damaris is very nice and helpful. 🫶🏽❤️
1 / 4Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. However, one detailed review raises serious concerns about care coordination, follow-through on medical issues, and billing practices.
AI-generated from reviews and community data.
Excel Home Care Services is a senior care provider serving Wilbraham, Massachusetts offering At-Home Care. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 15 reviews.
Excel Home Care Services is a home health and hospice community in Wilbraham, Massachusetts.
Families rate Excel Home Care Services 4.5 out of 5 based on 15 Google reviews.
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Help Me Choose4.5overall · 15 ratings combined
4.5★ on Google (15)
Vivi Makeup
Jun 2026
Damaris is very nice and helpful. 🫶🏽❤️
Denise Evans
Apr 2026
"I have been incredibly fortunate to have Maylene from Excel Home Care Services assisting me. From the very first day, she has gone above and beyond to provide care that is as professional as it is compassionate. What sets Maylene apart are several key qualities: **Deep Compassion & Patience: She treats her clients with genuine kindness and respect. Even on difficult days, her calm demeanor makes me feel safe and at ease. **Reliability & Professionalism: She is consistently punctual and takes her responsibilities seriously. I never have to worry about the quality of care when she is on duty. **Attention to Detail: Whether it’s preparing meals, assisting with mobility, or keeping the home tidy, she handles every task with care and a positive attitude. Maylene has truly become like an extension of my family. If you are looking for a dedicated and skilled caregiver through Excel Home Care Services, I cannot recommend her highly enough."
megan sicard
Dec 2025
Michelle was the best at teaching and everything fun and easy to learn!!
Denise- Marie
Nov 2025
Please exercise caution. While they assert the capability to handle a broad range of tasks, their actual scheduling performance typically encompasses only one or two items. Furthermore, should your loved one be experiencing a urinary tract infection and has not yet been medically evaluated due to appointment availability, they may discontinue services if any challenging behavior is observed, even if you explain that such behavior is atypical and is being addressed through medical consultation. Urinary tract infections are common trigger for sudden behavioral changes in seniors with some studies indicating the account for up to 15.4% of delirium cases which can manifest as agitation and combative behavior. As healthcare professionals, the nurse should have followed up with the physician to ensure the UTI test was conducted. This action was not taken on day 1. Therefore, what is the purpose of having a nurse? Instead, they applied a label and made claims without factual basis or proper knowledge. Furthermore, Occupational Therapists, Physical Therapists, and Registered Nurses are not authorized to make a formal medical diagnosis. Please ensure that closing documentation and service dates are thoroughly reviewed to prevent overbilling of your insurance provider.. Nurses, OT, PT are not obligated to accept cases if they deem the situation unsafe. Therefore, the nurse should have conducted a follow-up during the initial visit to expedite a UTI test, thereby preventing service cancellation. However, it appears they are not concerned about this, as they stated they have a lot of request and can easily acquire another patient. This situation shows they do not act in the patient's best interest.
Lisa Chapline
May 2024
During a difficult time for our family, Nicole was very helpful, knowledgeable, and talked us through the process. It was nice having someone to help guide us. The field clinicians who came out were very nice too.
Excel Home Care Services offers At-Home Care.
Excel Home Care Services is located at 4 Stony Hill Rd in Wilbraham, Massachusetts.
Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. However, one detailed review raises serious concerns about care coordination, follow-through on medical issues, and billing practices.
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