Vivi Makeup
Jun 2026
Damaris is very nice and helpful. 🫶🏽❤️
Excel Home Care Services
4 Stony Hill Rd4.5(15 ratings)· Wilbraham average: 4.7
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1 / 4Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 2007
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. However, one detailed review raises serious concerns about care coordination, follow-through on medical issues, and billing practices.
What reviewers praise
- Caregivers described as compassionate and reliable
- Staff helpful in guiding families through difficult transitions
- Field clinicians praised as knowledgeable and kind
- Named caregivers singled out for attentive, personal care
What reviewers flag
- One detailed report of inconsistent scheduling and limited task coverage
- One account describes services discontinued after a client's medical episode
- One reviewer raised concerns about possible overbilling of insurance
- One report says a nurse did not follow up on a suspected infection
AI-generated from reviews and community data.
Excel Home Care Services is a home health agency serving Wilbraham, Massachusetts offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 15 reviews.
About Excel Home Care Services
Excel Home Care Services is a Medicare-certified home health agency serving clients in Wilbraham, Massachusetts since 2007. The agency provides skilled nursing, physical therapy, and occupational therapy through in-home visits.
The agency holds a 3.0 out of 5 CMS quality star rating. Reviews are mixed regarding service consistency. Several reviewers praised individual clinicians for their knowledge, compassion, and teaching ability, with one noting that field staff "were very nice too" and helped guide the family through a difficult time. However, concerns have been raised about scheduling reliability and service scope, with one reviewer cautioning that actual services delivered may fall short of what is initially promised.
Types of Care at Excel Home Care Services
At-Home CareHome Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Excel Home Care Services
4.5overall · 15 ratings combined
4.5★ on Google (15)
Denise Evans
Apr 2026
"I have been incredibly fortunate to have Maylene from Excel Home Care Services assisting me. From the very first day, she has gone above and beyond to provide care that is as professional as it is compassionate. What sets Maylene apart are several key qualities: **Deep Compassion & Patience: She treats her clients with genuine kindness and respect. Even on difficult days, her calm demeanor makes me feel safe and at ease. **Reliability & Professionalism: She is consistently punctual and takes her responsibilities seriously. I never have to worry about the quality of care when she is on duty. **Attention to Detail: Whether it’s preparing meals, assisting with mobility, or keeping the home tidy, she handles every task with care and a positive attitude. Maylene has truly become like an extension of my family. If you are looking for a dedicated and skilled caregiver through Excel Home Care Services, I cannot recommend her highly enough."
megan sicard
Dec 2025
Michelle was the best at teaching and everything fun and easy to learn!!
Denise- Marie
Nov 2025
Please exercise caution. While they assert the capability to handle a broad range of tasks, their actual scheduling performance typically encompasses only one or two items. Furthermore, should your loved one be experiencing a urinary tract infection and has not yet been medically evaluated due to appointment availability, they may discontinue services if any challenging behavior is observed, even if you explain that such behavior is atypical and is being addressed through medical consultation. Urinary tract infections are common trigger for sudden behavioral changes in seniors with some studies indicating the account for up to 15.4% of delirium cases which can manifest as agitation and combative behavior. As healthcare professionals, the nurse should have followed up with the physician to ensure the UTI test was conducted. This action was not taken on day 1. Therefore, what is the purpose of having a nurse? Instead, they applied a label and made claims without factual basis or proper knowledge. Furthermore, Occupational Therapists, Physical Therapists, and Registered Nurses are not authorized to make a formal medical diagnosis. Please ensure that closing documentation and service dates are thoroughly reviewed to prevent overbilling of your insurance provider.. Nurses, OT, PT are not obligated to accept cases if they deem the situation unsafe. Therefore, the nurse should have conducted a follow-up during the initial visit to expedite a UTI test, thereby preventing service cancellation. However, it appears they are not concerned about this, as they stated they have a lot of request and can easily acquire another patient. This situation shows they do not act in the patient's best interest.
Lisa Chapline
May 2024
During a difficult time for our family, Nicole was very helpful, knowledgeable, and talked us through the process. It was nice having someone to help guide us. The field clinicians who came out were very nice too.
Medicare Quality of Care
Excel Home Care Services is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency79%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well85%US 86%
- The team discussed medicines, pain and home safety82%US 82%
51 completed patient surveys, 16% response rate.
Hospital outcomes
- Discharged to the community53%US 80%Worse than
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around87%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing95%US 86%
- Patients' breathing improved68%US 85%
- Patients got better at taking medications correctly72%US 81%
- Patients who had a fall with major injury (lower is better)3%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
Excel Home Care Services reports serving 50 ZIP codes, including Springfield, Chicopee, Amherst, Northampton, Agawam, Belchertown, East Brookfield, East Longmeadow, Easthampton, Feeding Hills and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227499. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Excel Home Care Services offer?
Excel Home Care Services offers At-Home Care and Home Health.
Where is Excel Home Care Services located?
Excel Home Care Services is located at 4 Stony Hill Rd in Wilbraham, Massachusetts.
What do families say about Excel Home Care Services?
Excel Home Care Services carries a 4.5 out of 5 rating from 15 Google reviews. Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Excel Home Care Services?
Yes. Excel Home Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Excel Home Care Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Excel Home Care Services?
Submit the Request Information form on this page, or contact Excel Home Care Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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