MyLivingChoice

Excel Home Care Services

4 Stony Hill Rd

4.5(15 ratings)· Wilbraham average: 4.7

Excel Home Care Services, photo 11 / 4

Quick Facts

What Families Think

Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. However, one detailed review raises serious concerns about care coordination, follow-through on medical issues, and billing practices.

The Good

  • Caregivers described as compassionate and reliable
  • Staff helpful in guiding families through difficult transitions
  • Field clinicians praised as knowledgeable and kind
  • Named caregivers singled out for attentive, personal care

The Bad

  • One detailed report of inconsistent scheduling and limited task coverage
  • One account describes services discontinued after a client's medical episode
  • One reviewer raised concerns about possible overbilling of insurance
  • One report says a nurse did not follow up on a suspected infection

AI-generated from reviews and community data.

Excel Home Care Services is a senior care provider serving Wilbraham, Massachusetts offering At-Home Care. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 15 reviews.

About Excel Home Care Services

Excel Home Care Services is a home health and hospice community in Wilbraham, Massachusetts.

Families rate Excel Home Care Services 4.5 out of 5 based on 15 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Excel Home Care Services

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Excel Home Care Services

4.5overall · 15 ratings combined

4.5★ on Google (15)

Vivi Makeup

Jun 2026

via Google

Damaris is very nice and helpful. 🫶🏽❤️

Denise Evans

Apr 2026

via Google

"I have been incredibly fortunate to have Maylene from Excel Home Care Services assisting me. From the very first day, she has gone above and beyond to provide care that is as professional as it is compassionate. What sets Maylene apart are several key qualities: **Deep Compassion & Patience: She treats her clients with genuine kindness and respect. Even on difficult days, her calm demeanor makes me feel safe and at ease. **Reliability & Professionalism: She is consistently punctual and takes her responsibilities seriously. I never have to worry about the quality of care when she is on duty. **Attention to Detail: Whether it’s preparing meals, assisting with mobility, or keeping the home tidy, she handles every task with care and a positive attitude. Maylene has truly become like an extension of my family. If you are looking for a dedicated and skilled caregiver through Excel Home Care Services, I cannot recommend her highly enough."

megan sicard

Dec 2025

via Google

Michelle was the best at teaching and everything fun and easy to learn!!

Denise- Marie

Nov 2025

via Google

Please exercise caution. While they assert the capability to handle a broad range of tasks, their actual scheduling performance typically encompasses only one or two items. Furthermore, should your loved one be experiencing a urinary tract infection and has not yet been medically evaluated due to appointment availability, they may discontinue services if any challenging behavior is observed, even if you explain that such behavior is atypical and is being addressed through medical consultation. Urinary tract infections are common trigger for sudden behavioral changes in seniors with some studies indicating the account for up to 15.4% of delirium cases which can manifest as agitation and combative behavior. As healthcare professionals, the nurse should have followed up with the physician to ensure the UTI test was conducted. This action was not taken on day 1. Therefore, what is the purpose of having a nurse? Instead, they applied a label and made claims without factual basis or proper knowledge. Furthermore, Occupational Therapists, Physical Therapists, and Registered Nurses are not authorized to make a formal medical diagnosis. Please ensure that closing documentation and service dates are thoroughly reviewed to prevent overbilling of your insurance provider.. Nurses, OT, PT are not obligated to accept cases if they deem the situation unsafe. Therefore, the nurse should have conducted a follow-up during the initial visit to expedite a UTI test, thereby preventing service cancellation. However, it appears they are not concerned about this, as they stated they have a lot of request and can easily acquire another patient. This situation shows they do not act in the patient's best interest.

Lisa Chapline

May 2024

via Google

During a difficult time for our family, Nicole was very helpful, knowledgeable, and talked us through the process. It was nice having someone to help guide us. The field clinicians who came out were very nice too.

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Frequently Asked Questions

What types of care does Excel Home Care Services offer?

Excel Home Care Services offers At-Home Care.

Where is Excel Home Care Services located?

Excel Home Care Services is located at 4 Stony Hill Rd in Wilbraham, Massachusetts.

What do families say about Excel Home Care Services?

Families generally praise the caregivers at Excel Home Care Services in Wilbraham, describing them as compassionate, reliable, and helpful during difficult times. However, one detailed review raises serious concerns about care coordination, follow-through on medical issues, and billing practices.

How can families visit Excel Home Care Services?

Submit the Request Information form on this page to connect with Excel Home Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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