MyLivingChoice

Hampden Post Acute

9 Maple Street

4.6(82 ratings)· Wilbraham average: 4.7

Hampden Post Acute, photo 11 / 5

Quick Facts

Total units
135
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
135
Ownership
Operated under Marquis Health Consulting Services
Licensed capacity
Licensed for up to 135 residents
Recent updates
Renovations underway to update resident spaces

What Families Think

Reviewers frequently praise the rehab and nursing staff at Hampden Post Acute for compassionate, attentive care, with several mentioning strong communication from leadership. One reviewer noted cleanliness and food quality concerns, though staff friendliness was still highlighted even in that critical review.

The Good

  • Attentive, compassionate nursing and therapy staff
  • Strong communication from director and administration
  • Residents regained strength and mobility during rehab stays
  • Staff described as warm, welcoming, and family-like

The Bad

  • One report of dirty diaper odor throughout halls
  • One report of dirty baseboards and missing toilet paper holder
  • One report of cold or unappealing food

AI-generated from reviews and community data.

Hampden Post Acute is a senior living community in Wilbraham, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 82 reviews.

About Hampden Post Acute

Hampden Post Acute is a skilled nursing and long-term care facility in Wilbraham, Massachusetts, with a licensed capacity of 135 residents. The community provides rehabilitation and extended care services.

Families consistently praise the clinical care and staff attentiveness. Multiple reviewers highlighted compassionate nursing staff, therapists, and administrative leadership who treated residents with respect throughout their stay. One family noted their father regained strength during his two-week rehabilitation stay and was able to return home with a walker. However, one visitor raised concerns about facility cleanliness, reporting odors in hallways and dirty baseboards, along with minor maintenance issues in bathrooms.

Hampden Post Acute holds a 4.6 out of 5 rating across 82 Google reviews, with the majority of feedback emphasizing quality clinical care and staff demeanor.

Types of Care at Hampden Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hampden Post Acute

4.6overall · 82 ratings combined

4.6★ on Google (82)

Adrienne Osborn

May 2026

via Google

Hampden Post Acute is the best rehabilitation facility in Western Massachusetts area. From the Administrative staff to all of the healthcare professionals and facilities management are the absolute best. If you need to have care provided for your love one, look no further. They care about their well being from admission to discharge, your love one will be cared for. They took care of my husband from start to finish. He had a wonderful time and experience. The staff must take credit for his success. I will continue to support Hampden Post Acute in any possible. THEY ARE MY FAMILY!!! And we love them unconditionally. Adrienne Osborn

Ally Arillotta

May 2026

via Google

My mother recently had a rehab stay at Hampden Post Acute, and I cannot say enough wonderful things about the care she received. From the reception staff ,nursing staff and therapist, everyone was compassionate, attentive, and truly amazing. They treated my mother with kindness and respect every step of the way. A special thank you to Director Nikki Willis, who went above and beyond to help our family. She was extremely helpful answering insurance questions and always returned calls immediately to address any concerns we had. Her communication and support made a very stressful situation so much easier. Thank you to the entire team at Hampden Post Acute for the wonderful care and dedication you show your patients and families every day. I highly recommend this facility to anyone looking for compassionate, attentive, and professional rehab care for a loved one.

Tina Ferri

Apr 2026

via Google

I recently had the opportunity to visit Hampden Post Acute, and I have to say that I was truly impressed by the positive changes happening within the community. I had a scheduled meeting with Niki Willis, Director of Sales & Marketing, who personally greeted me and provided a full tour of the community. Niki was incredibly welcoming, knowledgeable, and clearly passionate about the work being done there. She made the entire experience feel warm, thoughtful, informative, and genuinely engaging. From the moment I arrived, I was also warmly welcomed by Cheyenne at the front desk and Bob from maintenance. Their kindness and willingness to engage immediately made me feel not just like a visitor, but like part of their extended family. That first impression speaks volumes. During my visit, I had the pleasure of meeting Carrie Beliveau (DON), Administrator Natasha Pieciak, and Sarah, an Occupational Therapist, who is absolutely amazing. Each person I met was approachable, professional, and deeply committed to the care they provide. It’s evident that under the leadership of Marquis Health Consulting Services, there is a strong commitment to improvement. The renovations are already underway and looking beautiful, creating a more welcoming and updated environment for residents and families. What stood out most to me was the energy of the team- there is a sense of pride, collaboration, and forward momentum that you can feel the moment you walk through the doors. I’m excited to see the continued transformation of this community and would absolutely recommend taking a fresh look if you haven’t been recently.

Paula Bailey Lynch

Feb 2026

via Google

My dad was here for over 2 weeks and his care was wonderful while there! The staff were attentive and helpful. He was able to go from not having any strength to regaining enough to come home using a walker. We are all very pleased with this facility and would recommend! He also said most of his meals were great there as well.

Lynne Godbout

Dec 2025

via Google

The staff was fabulous, friendly and quick also polite. The downfall is when you walk in it smells like dirty diapers and it was tha way down the halls too. The bathroom I used was eh. The baseboards were really dirty and the toilet paper holder completely missing which I’m sure makes it hard for ppl to wipe themselves if they have to reach over right shoulder. My mom said some of her food was cold and she didn’t like it. Staff again great. Went and got her a grilled cheese sandwich.

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Government Inspection History

3 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 23, 2026Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2026

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 27, 2026

Sep 16, 2024Fire Safety StandardHealth Standard13 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

Jun 27, 2023Fire Safety StandardHealth Standard13 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Jul 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 20, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hampden Post Acute offer?

Hampden Post Acute offers Skilled Nursing / Long Term Care.

Where is Hampden Post Acute located?

Hampden Post Acute is located at 9 Maple Street in Wilbraham, Massachusetts.

What do families say about Hampden Post Acute?

Reviewers frequently praise the rehab and nursing staff at Hampden Post Acute for compassionate, attentive care, with several mentioning strong communication from leadership. One reviewer noted cleanliness and food quality concerns, though staff friendliness was still highlighted even in that critical review.

How did Hampden Post Acute do on recent health and safety inspections?

Hampden Post Acute had 3 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hampden Post Acute?

Submit the Request Information form on this page to connect with Hampden Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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