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Loomis Lakeside at Reeds Landing in Springfield

807 Wilbraham Road

3.9(17 ratings)· Springfield average: 4.1

Loomis Lakeside at Reeds Landing in Springfield — photo 11 / 5

Quick Facts

Total units
42
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
42
Payment model
Rental-only assisted living, no buy-in fee
On-site medical care
GP doctor has an office on campus
Care network
Access to continuum of care via Loomis Communities network

What Families Think

Reviewers are split: several praise the beautiful lakeside campus, friendly staff, and on-site medical support for assisted living residents, while others report serious neglect and slow response times in the skilled nursing section. Communication issues, including unanswered phone calls and one account of rude staff, were also raised.

The Good

  • Beautiful lakeside campus and grounds
  • Friendly, welcoming staff noted by several reviewers
  • On-site GP doctor for coordinated medical care
  • Enjoyable dining options like build-your-own salads

The Bad

  • One detailed report of neglect and slow care in nursing section
  • Call bell response reported to take up to 40 minutes
  • One report of unanswered phone calls at the front desk
  • One report of rude staff attitude toward a resident's family

AI-generated from reviews and community data.

About Loomis Lakeside at Reeds Landing in Springfield

Loomis Lakeside at Reeds Landing is an assisted living community in Springfield, Massachusetts, set on 24 acres with gardens, mature trees, and walking trails overlooking Lake Massasoit. The community offers maintenance-free living with assistance available to residents in their apartment homes.

Residents have access to a full continuum of continuing care services at Loomis Lakeside at Reeds Landing and through the broader Loomis Communities network when needed. The community provides a range of programs and events on its campus throughout the year.

The neighborhood offers proximity to Springfield's amenities and resources, including access to everything the city and Springfield College have to offer. Residents can participate in community events, cultural activities, and local engagement opportunities.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.9overall · 17 ratings combined

3.9★ on Google (17)

Allan Marco

Jul 2025

via Google

It is a beautiful facility. The main building. My grandmother stays here and she’s more in the assisted living area of it in the main house. But let me tell you sometimes we go downstairs for dinner or sometimes she will get takeout. And when I go and visit her, she’ll ask me to go get her a menu so she can pick a dinner for herself the following day if she doesn’t want to go down for dinner with friends. There is a tall, maybe Spanish dark hair wavy blonde. She is the rudest of them all when I ask if I can have a menu she gets an attitude. I help my grandmother with the monthly cost to live here and it’s about $10,000+honestly, the dinners are not cheap For the amount you get. I go visit her often and she asks me to get her a menu. My grandmother is 89 and she doesn’t feel up to walking at times. I don’t need this attitude from this young Spanish woman with such HUFF and attitude.Its very unnecessary behavior. Perhaps this job is too high-end for her and she should go back to where she came from. Everyone else in here are very pleasant and all the people who live here are kind and courteous, but this one particular hostess, who think she is the most this has got such an ugly attitude. I really really need to speak to the director of nursing enough is enough already. I’m the one who’s paying 3/4 every month for my grandmother to stay here, and she is supposed to be treated with the outmost respect. But this hostess is not the nicest she is rude even when we go down for dinner. She basically barks at me says you better pay cash for your dinner. Thank you I know I don’t need the attitude. Please let her get another job because she does not deserve to work in a place where elderly people come to retire she needs to treat them with grace, but she is definitely a disgrace.

Connection of Lives & Interests 2020

May 2025

via Google

I called this place 3 times and they Never Answered. After a lot of rings it went to a busy signal. Very unprofessional. Hopefully the First Place my family called will be available when needed. Feeling discussed. I mostly give positive reviews, because most times people only leave negative. I feel the Good Jobs and Services need shout outs. Unfortunately, this place as of right now doesn't.

Pat C

Aug 2024

via Google

Although the building and grounds are beautiful my mom was in the nursing section for almost a year and was terribly treated, neglected, and screamed at which I witnessed as I walked in at a different time than usual. I was lied to so many times as my poor mom suffered in this beautiful looking place. A family member visited twice everyday and witnessed the terrible treatment . If you are independent living I can see it would be fine but NEVER put your loved one in the nursing section. Over $13,000 a month and no kind, compassionate care. They need to spend a lot more money on caring skilled staff and CNA’s not fancy furniture and fancy grounds. At least 40 minutes if you rang your bell for help, not gentle with hurting elderly. A horrible place to finish out your life and die under their watch.

Beth Rude

Nov 2022

via Google

What a difficult time of life - who prepares you for this? We have chosen Reeds Landing assisted living for my mom and will be moving her in soon. Toured many places and chose this for 2 big reasons: 1) everyone working there had been extremely friendly and 2) the assistance with medical care - GP doctor has an office there and they will help get mom’s medications in easy to use bubble packs/coordinate with a pharmacy. Everyone I mention Reeds Landing to gives me great feedback! Reeds Landing is making a tough decision easier! Will update my review after she’s been moved in for a while.

Bonnie Blair

Aug 2022

via Google

Loomis Lakeside at Reeds Landing has one of the most inviting campuses I have ever visited for senior living. The lake and the grounds are so refreshing and relaxing. Too, the lunch in Twain's Cafe was special. I was able to build a salad just the way I wanted it. Yum!!! And the staff were so friendly and chatty!! I could live there for sure.

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Frequently Asked Questions

What types of care does Loomis Lakeside at Reeds Landing in Springfield offer?

Loomis Lakeside at Reeds Landing in Springfield offers Skilled Nursing / Long Term Care.

Where is Loomis Lakeside at Reeds Landing in Springfield located?

Loomis Lakeside at Reeds Landing in Springfield is located at 807 Wilbraham Road in Springfield, Massachusetts.

What do families say about Loomis Lakeside at Reeds Landing in Springfield?

Reviewers are split: several praise the beautiful lakeside campus, friendly staff, and on-site medical support for assisted living residents, while others report serious neglect and slow response times in the skilled nursing section. Communication issues, including unanswered phone calls and one account of rude staff, were also raised.

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