Emerald Valley Assisted Living

4.1(16 ratings)· Eugene average: 4.1

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Quick Facts

Licensed capacity: 48 residents
Location feature: Near East/West Amazon walking corridor

What Families Think

Families describe Emerald Valley as a warm, close-knit community where staff often feel like extended family, especially through difficult times such as hospice care and end-of-life transitions. Most reviewers praise the caregivers and activities director, though a few flag concerns about a change in management and a serious security lapse involving a deceased resident's belongings.

The Good

Staff described as caring and like family
Praised for support through hospice and end-of-life care
Activity director singled out as engaged and friendly
Quick to help new residents settle in safely
Walkable neighborhood near an active transportation corridor

The Bad

One report of stolen belongings from a deceased resident's room
One report that security cameras were non-functioning
One reviewer criticized new management by name

AI-generated from reviews and community data.

Emerald Valley Assisted Living is a senior living community in Eugene, Oregon offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 16 reviews.

About Emerald Valley Assisted Living

Emerald Valley Assisted Living is located in Eugene, Oregon and offers both Assisted Living and Independent Living care options.

Most families consistently describe the staff as genuinely caring and attentive. Reviewers highlight specific team members by name, including an activity director described as "truly a friend", and note that staff communicate well about resident needs and maintain a warm, professional atmosphere. Families mention feeling that their loved ones are safe, well cared for, and treated with kindness during transitions and end-of-life care. One family wrote, "The staff was like family to all of us." The facility's location and available activities are also cited as benefits by residents and their families.

A small number of concerns appear in reviews, including one report of missing belongings after a resident's passing and a comment about management changes affecting the experience. These reviews suggest inconsistency in areas outside direct care.

Emerald Valley holds a 4.1 out of 5 Google rating based on 15 reviews, with the majority of families expressing strong satisfaction with the hands-on care their relatives receive.

Types of Care at Emerald Valley Assisted Living

Assisted LivingIndependent Living

Amenities

Room Amenities

Emergency Call System
Wheelchair Accessible

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Medication Management

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Emerald Valley Assisted Living

4.1overall · 16 ratings combined

4.1★ on Google (16)

Write a review

PatJustChillin

Aug 2026

via Google ↗

Some of the nicest people you’ll ever meet here, there very nice, helpful, caring and are always ready to help whenever needed 5/5 stars would recommend. 🥇

Jeffrey McCracken

Mar 2026

via Google ↗

great place the best caregivers very kind people work there

JK menell

Nov 2025

via Google ↗

This review is long overdue, but we have had three huge losses within 2 months and it’s been hard. My mom, my brother in law and my Uncle. If I could give 0 stars I would. I would not recommend Emerald Valley Assisted Living. My Uncle passed away on May 7, 2025 and two of his collectible model cars were stolen from his room within 36 hours of the facility calling me to clear his room. The items were in his room the night before on May 10, 2025. When we came in the morning on May 11, 2025, they were gone. The blue model car was given to him by my mom when they were young, she passed away weeks before him. They were very sentimental. My Uncles room door was locked so needed a key to enter. Only two people had access, the person helping us (who we trust) and the facility. The facility only went as far as asking their employees if they knew anything and took their word. They are avoiding very important points like a key was needed to enter his room and one of their employees was dishonest, which we proved. They have cameras, yet they are all non working which is concerning in itself. I talked to the Executive Director, Regional Vice President of Operations and Chief Operating Officer. The President never responded to me. The lack of empathy or concern is repulsive. None of them care that this is happening in their facility. From the beginning they tried offering me money for the stolen items. I felt like they just wanted to get rid of me. After months of trying to get answers and for them to investigate more, I couldn’t emotionally handle it so accepted the money only for the principal. For the safety of the residents and for employee theft, they should really have working cameras and either code door locks or sign in sheets for all employees before entering a residents room. They also are not thorough on visitors signing in. I also thought it to be odd that about a month after this happened, the facility had an old car show event. My family and I are heartbroken for the loss of these sentimental items.

depdogy

Jul 2025

via Google ↗

Such an amazing staff. They have been awesome with our mom. I don't know how they can keep such happiness in a place often filled with sadness. They are greatly appreciated.

Pamela F

Jan 2025

via Google ↗

It is fine but the food is awful!

Frequently Asked Questions

What types of care does Emerald Valley Assisted Living offer?

Emerald Valley Assisted Living offers Assisted Living and Independent Living.

Where is Emerald Valley Assisted Living located?

Emerald Valley Assisted Living is located at 4550 W Amazon Dr in Eugene, Oregon.

What do families say about Emerald Valley Assisted Living?

How can families visit Emerald Valley Assisted Living?

Submit the Request Information form on this page to connect with Emerald Valley Assisted Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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