Waterford Grand

Timothy Smith

Jul 2026

via Google ↗

Awesome staff.

Kimberly Friend

Jul 2026

via Google ↗

I was given a tour & really enjoyed the atmosphere. Everyone I met was friendly. Jessica took time to show me everything. She is a great asset to your community.

Steven Kikawa

Jul 2026

via Google ↗

Start here!<br>Excellent facility and great people to help you with your hardest decision of your life.<br>I needed to place an aging parent with late stage dementia and spoke with Austin.<br>Austin is patient and empathetic to your situation. He spent time listening to me trying to understand how to manage my unique circumstances. We met, had lunch in their dining room and he showed us all of the amenities and grounds.<br>I ended up having to relocate my parent out of state and was not able to take advantage of Waterford’s beautiful facility. That didn’t stop Austin from checking back in to see how my move went and let me know that I could always call him as a resource.<br>If this is the customer care as a non-resident, I can’t imagine how nice it must be to have a loved one there.<br>Thank you Austin.

John Hakes

Jun 2026

via Google ↗

We moved my wife’s parents into the Waterford Grand ten years ago and it has been a wonderful place for them to spend their final years in comfort and contentment. They really enjoyed living in a very nice space, using the exercise facilities, the excellent dining room and participating in activities. The staff was very kind, helpful and efficient, and the needed medical care in their last years was excellent.

Tony Shaddy

Jun 2026

via Google ↗

The staff at The Waterford are nothing short of exceptional. When my brothers and I began the difficult search for a long‑term memory care community for our mom, The Waterford was the first place we visited—and it immediately set the standard. From the moment we walked in, the team made a remarkable impression with their professionalism, warmth, and depth of knowledge.<br><br>Josh F., one of the Community Relations Directors, was especially outstanding. His compassion, patience, and genuine understanding of what families go through during this emotional transition made an immeasurable difference. He guided us through every step with clarity and empathy, helping us feel supported during a time that could have easily felt overwhelming.<br><br>When it came time to move our mom in, the staff went above and beyond to ensure the transition was smooth, respectful, and comforting for both her and our family. Their attention to detail and commitment to her well‑being reaffirmed that we had made the right choice.<br><br>I wholeheartedly and without hesitation recommend The Waterford Grand to anyone seeking a truly exceptional memory care community for their loved one. The facility is beautiful, but it’s the extraordinary staff—their professionalism, kindness, and dedication—that truly sets The Waterford apart.