MyLivingChoice

Emerald Ridge Health And Rehabilitation

25 Reynolds Mountain Boulevard

2.7(32 ratings)· Asheville average: 4.3

Emerald Ridge Health And Rehabilitation, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100

What Families Think

Emerald Ridge Health And Rehabilitation is a skilled nursing and long-term care community in Asheville, North Carolina, licensed for up to 100 residents. It carries a 2.7 out of 5 rating from 32 Google reviews, but no individual review comments, amenities, or pricing details were provided to explain what's behind that rating. Families will need to contact the community directly to get a fuller picture before deciding.

The Good

  • Offers both skilled nursing and long-term care in one place
  • Licensed to serve up to 100 residents

The Bad

  • Google rating of 2.7 from 32 reviews points to mixed satisfaction
  • No amenities or review details provided to verify day-to-day quality
  • Pricing is not published, so costs are unclear without contacting them

AI-generated from reviews and community data.

Emerald Ridge Health And Rehabilitation is a senior living community in Asheville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.7 out of 5 across 32 reviews.

About Emerald Ridge Health And Rehabilitation

Emerald Ridge Health And Rehabilitation is a skilled nursing / long term care community in Asheville, North Carolina. The community is licensed for up to 100 residents.

Families rate Emerald Ridge Health And Rehabilitation 2.7 out of 5 based on 32 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Emerald Ridge Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Emerald Ridge Health And Rehabilitation

2.7overall · 32 ratings combined

2.7★ on Google (32)

Cindy Jordan

Mar 2026

via Google

My father almost died as a result of these people not giving him anything to drink and he was there less than a week. His sodium level went very high impacting his kidney function too. The staff don't communicate with each other about the patient's needs. My father was not able to feed himself so they were supposed to be feeding him and giving him something to drink. I knew when he went there it was going to be bad, I just didn't know how bad. I had to choose what I thought was best of the worst when he left Mission hospital. Please don't let your loved one go to this place.

Grandma Tammy

Mar 2026

via Google

I’m honestly disgusted with what I witnessed at Emerald Ridge. My sister is a resident there, and the level of unprofessional behavior from some of the staff is unbelievable. One of the younger nurses was passing medications while on her phone loudly cussing out her boyfriend who is apparently in jail. Watching someone handle medications while distracted and arguing on the phone is completely unacceptable. The way some of the staff treated my sister was even worse. It felt like they looked at her like she was a burden instead of a human being who deserves dignity and respect. And the food is absolutely awful. For a facility responsible for people’s health and wellbeing, the meals are terrible. They seriously need to hire an actual chef because what they’re serving residents is embarrassing. Families trust places like this to take care of their loved ones, and from what I saw, Emerald Ridge needs major improvements in professionalism, care, and basic respect for the residents.

Joshua Robinson

Oct 2025

via Google

The Doctors, PA, Nurses, Threapy, CNAs, and housekeeping were simply amazing. I have zero complaints about them. My one huge complaint is the food. While I was there I had to spend hundreds on doordash because the food that's served is absolutely disgusting and if it was something edible you got a very small portion. The kitchen needs some serious help. They tried passing nasty black eye peas off as baked beans, I asked multiple times more than 15 times time for them to send me grits instead of oatmeal with my breakfast and they wouldn't. Also the timing of the meals was never the same. It could vary as much as 3 hours post the posted times meals where meant to be served.

Anne M

Oct 2025

via Google

First, let me say that I’m not giving a 5-star review because everything was perfect at Emerald Ridge or because every staff member was exemplary (that is an impossible standard for any facility). I am giving a 5-star review because in the three years my brother was resident there with multiple serious health conditions, I spent a lot of time at the facility and interacting with staff and my experience was that the vast majority of staff at Emerald Ridge were highly-competent, very caring and compassionate and very diligent about doing their very best with the resources given. Could more attention be given to certain areas -- food yes, laundary yes - but that is true everywhere. What counts is that I never lacked confidence in his care, and indeed, almost everyone I dealt with, from nurses, to CNAs, to PT, to the receptionist, to records, to billing, to the activities director to the cleaning staff, to the transport person, were always attentive and responsive to my brother’s needs and by extension, my own. Indeed, I came to feel like part of the Emerald Ridge family. I also appreciated their transparency in calling me even when an innocuous mistake was made (which again, is not possible to avoid anywhere) and their encouragement of staff to speak up, as I found that evidence of extraordinary integrity. Throughout his time there, and particularly up to my brother’s death. I witnessed extraordinary acts of kindness, for which I am truly thankful

Salami San

Mar 2025

via Google

I went to go visit my grandmother, and I witnessed a full screaming match among some African American employees, who I can only assume is are the cooks. They were all wearing red (assuming bc they're in a gang) and SCREAMING at each other causing some very obvious discomfort among the elders there. This place is over due for some new employees. SERIOUSLY the scummiest place to leave a loved one

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Government Inspection History

5 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2026Health ComplaintHealth Standard10 citations
  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity J of L: immediate jeopardy, isolatedCorrected May 5, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 5, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

Nov 7, 2025Health Complaint1 citation
  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 26, 2025

Mar 6, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Have restrictions on the use of flammable curtains.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2025

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025

Oct 26, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 29, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2023

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2023

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 22, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Nov 22, 2023

Apr 14, 2022Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Emerald Ridge Health And Rehabilitation offer?

Emerald Ridge Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Emerald Ridge Health And Rehabilitation located?

Emerald Ridge Health And Rehabilitation is located at 25 Reynolds Mountain Boulevard in Asheville, North Carolina.

What do families say about Emerald Ridge Health And Rehabilitation?

Emerald Ridge Health And Rehabilitation is a skilled nursing and long-term care community in Asheville, North Carolina, licensed for up to 100 residents. It carries a 2.7 out of 5 rating from 32 Google reviews, but no individual review comments, amenities, or pricing details were provided to explain what's behind that rating. Families will need to contact the community directly to get a fuller picture before deciding.

How did Emerald Ridge Health And Rehabilitation do on recent health and safety inspections?

Emerald Ridge Health And Rehabilitation had 5 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Emerald Ridge Health And Rehabilitation?

Submit the Request Information form on this page to connect with Emerald Ridge Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Emerald Ridge Health And Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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