MyLivingChoice

Embassy Of East Mountain

101 East Mountain Drive

3.9(75 ratings)· Wilkes-Barre average: 4.1

Embassy Of East Mountain, photo 1

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Location
Near Geisinger Wyoming Valley and VA Medical Center
Respiratory care
Includes BiPAP/CPAP and ventilator management
Respite care
Flexible from a few hours to extended stays

What Families Think

Embassy of East Mountain is a skilled nursing and rehab facility in Wilkes-Barre where reviewers describe compassionate staff who genuinely care about residents, but also report serious lapses in responsiveness, from slow call-bell service to unreturned calls from administration. Experiences seem to vary widely, with some families praising the care their loved one received during rehab or end-of-life stays, while others describe neglect and communication breakdowns.

The Good

  • Staff described as caring and compassionate
  • Doctors and nurses who listen to family concerns
  • Positive rehab experiences leading some to stay long-term
  • Close proximity to major hospitals for specialist access

The Bad

  • One report of a two-hour wait after using the call bell
  • One report of a bedsore and UTI developing during a stay
  • Multiple reports of unresponsive administration and unreturned calls
  • Nursing staff described as overworked

AI-generated from reviews and community data.

Embassy Of East Mountain is a senior living community in Wilkes-Barre, Pennsylvania offering Skilled Nursing / Long Term Care. Families rate it 3.9 out of 5 across 75 reviews.

About Embassy Of East Mountain

Embassy of East Mountain is a 120-bed skilled nursing and rehabilitation facility in Wilkes-Barre, Pennsylvania, providing personalized care for individuals recovering from acute illness, hospitalization, or surgical procedures. The facility is conveniently located near Geisinger Wyoming Valley Medical Center, Commonwealth General Hospital, and Wilkes-Barre VA Medical Center, offering access to expert specialists to support recovery.

The community offers both short-term and long-term care services, including assistance with activities of daily living such as bathing, dressing, grooming, toileting, eating, and ambulating. Skilled nursing staff provide daily hands-on care and rehabilitative services designed to help residents regain independence and return home when possible.

Therapeutic services include physical therapy with cutting-edge equipment and techniques to restore mobility and strength, occupational therapy to help regain fine motor skills needed for daily activities, and speech therapy to improve communication and swallowing abilities. The facility also provides comprehensive wound care to promote healing and reduce infection risk, as well as respiratory care including BiPAP/CPAP administration and ventilator management through Empower Pulmonary.

Embassy of East Mountain offers respite care services to provide caregivers relief from their responsibilities, allowing family members and friends time to rest and manage personal matters. The duration of respite care is flexible, ranging from a few hours to extended stays based on individual needs.

Types of Care at Embassy Of East Mountain

Skilled Nursing / Long Term Care

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Reviews of Embassy Of East Mountain

3.9overall · 75 ratings combined

3.9★ on Google (75)

bobby oodagar

Jul 2026

via Google

My father had been admitted here after a terrible fall at home in New York. I was a bit skeptical at first being this was a nursing home compared to a hospital. My first visit to the facility was underwhelming. I had argued with the respiratory therapist within 10 min of being there over using a speaking valve that he had an order for and had been using for at least a month.After that back and forth, the Dr came to speak with me and I told him everything my father had been through up to that point.He was kind and he listened.There were other issues as well that were addressed as well and we spent a good amount of time talking and he listened. I really appreciated that.The nursing staff is definitely overworked but they did their best to accommodate. There are some really good people who work there and my father told me that they took good care of him.I advocated hard for him.He unfortunately passed while there.I do appreciate the staff and the doctor.

Emerico Rivera

Feb 2026

via Google

We have a gang war here in futo county Ohio and I'm of Ohio and native ae it of offiliates to gangs I'm of tehaorenane of South mex of mi Inlisted registered and five to nine of embezzlement threw Robert Mueller and the supreme courts of Robert Kennedy of sum courts in DC I'm home estate of bill gates hol thanks love Emerico m Rivera g ?to general George Flinn!

Kimberly Ryman

Feb 2026

via Google

Very poor response from Administration. Calls placed to the Human Resource and I get transferred to a generic voice mail. The samething occurs when I ask to speak to the administrator. Then when I call back again the receptionist voiced I will transfer you to another staff member who can give you the extension number to speak ro the person you are looking to speak with. When speaking to that staff member again I get transferred to a generic voice mail. I beleive approximately 1.5 weeks of trying to speak to a person. With no response is very poor customer service. I hope the facility is more responsive to patients families then they are to past and current employees.

Kathy Rundle

Nov 2025

via Google

This is the worst place to put a loved one. I wouldn’t put my dog here. U ring the call bell, which is extremely old, & u wait for 2 hours for someone to come. My mom has been here for 2 weeks. She has a bedsore & a UTI. The dr is a joke too.

Nichole Rinish-Robinson

Nov 2025

via Google

My grandmother was a patient here after having a fall at home. She stayed for rehab for a short time, chose to continue her stay long term because the staff was wonderful to her and made it easier in her every day living.

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Government Inspection History

8 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 27, 2026Health Complaint1 citation
  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2026

Jan 9, 2026Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 9, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternCorrected Feb 20, 2026

Aug 21, 2025Health Complaint1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

May 29, 2025Health Complaint1 citation
  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025

Mar 7, 2025Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

Apr 12, 2024Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 21, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 1, 2024

Jan 9, 2024Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2024

Sep 27, 2023Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 30, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Embassy Of East Mountain offer?

Embassy Of East Mountain offers Skilled Nursing / Long Term Care.

Where is Embassy Of East Mountain located?

Embassy Of East Mountain is located at 101 East Mountain Drive in Wilkes-Barre, Pennsylvania.

What do families say about Embassy Of East Mountain?

Embassy of East Mountain is a skilled nursing and rehab facility in Wilkes-Barre where reviewers describe compassionate staff who genuinely care about residents, but also report serious lapses in responsiveness, from slow call-bell service to unreturned calls from administration. Experiences seem to vary widely, with some families praising the care their loved one received during rehab or end-of-life stays, while others describe neglect and communication breakdowns.

How did Embassy Of East Mountain do on recent health and safety inspections?

Embassy Of East Mountain had 8 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Embassy Of East Mountain?

Submit the Request Information form on this page to connect with Embassy Of East Mountain and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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