MyLivingChoice

America's Home Health Services

15 Public Square #200

4(32 ratings)· Wilkes-Barre average: 4.1

America's Home Health Services — photo 1

Quick Facts

Waiver Support
Helps clients apply for Medicaid waiver programs
Caregiver Continuity
Clients can bring their current caregiver when switching
Family Caregiving
Offers pay and respite to family caregivers
Service Area
Multiple locations serving clients across Pennsylvania

What Families Think

Reviews for America's Home Health Services are mixed: several families praise the agency's flexibility, professionalism, and support through Medicaid waiver paperwork, while others report serious breakdowns in communication and missed caregiver visits. Overall Google rating sits at 4 out of 5 based on 32 reviews, with experiences varying widely by location and staff contact.

The Good

  • Allows clients to keep their existing caregiver
  • Flexible scheduling that adjusts to changing needs
  • Timely and reliable caregiver pay
  • Guidance through Medicaid waiver application process
  • Paid family caregiving option available

The Bad

  • Multiple reports of poor communication from office staff
  • One report of aides not showing up with no notice
  • One report office failed to respond to urgent care gaps

AI-generated from reviews and community data.

About America's Home Health Services

America's Home Health Services provides home health care in Wilkes-Barre, Pennsylvania, offering personalized support and assistance with daily living activities for seniors, individuals with disabilities, and those requiring care in their own homes. The agency has been licensed since 2008 and serves clients throughout Pennsylvania with a commitment to family-focused care for the sick, elderly, and disabled.

The organization delivers a range of services tailored to individual needs, including assistance with activities of daily living, household errands, and personalized support for those with developmental disabilities. They serve clients funded through waiver programs as well as those seeking privately funded care outside of such programs, and they provide guidance through the waiver application process.

America's Home Health Services facilitates transitions for caregivers and clients seeking to change agencies, allowing clients to bring their current caregivers when transferring to the organization. The agency emphasizes continuity of care and seamless service transitions without interruption, ensuring clients can maintain established relationships with their caregivers.

The organization also supports family caregivers by offering compensation, support, and respite breaks to enable both caregivers and their loved ones to thrive. With multiple locations across Pennsylvania, America's Home Health Services aims to provide care that allows individuals to maintain independence and quality of life while remaining in the comfort of their homes.

Types of Care

Home Health and Hospice

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Reviews

4overall · 32 ratings combined

4★ on Google (32)

Angella Vierling Burke

May 2026

via Google

I'm employed with America's Home Health. Coming from the corporate world, I feel this particular employee needs recognition. From day one of on boarding, she has never missed a beat! Diana Schaeffer, HR Dept. She was fully prepared to answer any questions effectively. Processes documents needed asap. Excellent response turn around, with no days of awaiting on what to do next. After a few weeks, months in...If I had trouble reaching anyone, she would forward or steer me in the right direction. Never was bothered by a email asking a question and handled promptly . Truly impressed with her ability to get all done in a NYM!! A true asset to this company! A 10 out of 10!! Additionally, Brooke and Amanda in Compliance, these gals are excellent! Always friendly, helpful and go over and beyond to make certain you know they are a call away.

cathy banks

May 2026

via Google

No one ever calls to say the aide is not coming. I call and no one returns the call. There is one aide that is terrific and always shows up. But the evening and weekends my mother is left with no one. She is in a wheelchair and can’t do for herself, that’s why we have aides. But the worst part is the office does nothing to help.. this is outrageous the way my mom isn’t being treated. When we went with this company the woman who came out promised the world. Lauren stated the office is on top of everything. Nothing she said to us is true!! They need to fire everyone who is in charge and give someone a job who knows what they are doing!

Pat Rockaway

Apr 2026

via Google

Not sure if this is the right Americas home health since there’s 2 others here in Pennsylvania. But this company is okay, I’ve worked with them for a couple months for caregivers. However, they’re terrible at communicating, lacking communication skills. That needs to be improved. Every time I do communicate with them, with this guy Gary, he says they’ll work on it for communication. But they never do, other than that. This company is alright

Elizabeth Adams

Dec 2025

via Google

The services have been managing my sons caregivers since we got the medical waiver in 2024. The staff has been great at making sure that our pay is always on time. The service is extremely flexible with meeting my sons needs as a client. It was and easy process of onboarding the people my son chose as his caregivers. If my son didn't have any one in mind they would have filled the position with qualified individuals. What's great was that he was allowed to choose people that knows and is comfortable with and not required to use established staff.

Tiffany Williams

Nov 2024

via Google

Americas home Health has been an invaluable resource in caring for my mother. Their team has consistently demonstrated exceptional professionalism, compassion, and dedication. The caregivers are highly skilled and provide excellent care, ensuring my mother's comfort and well-being. The company is also very responsive and accommodating to our needs. They have been flexible in adjusting schedules and services as my mother's condition has changed. I am grateful for their support and would highly recommend Americas home health to anyone seeking quality home health care.

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