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Northeast Counseling Services - Nanticoke

320 S Franklin Street

2.9(66 ratings)· Wilkes Barre average: 3.7

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Quick Facts

Total units
8
Licensed capacity
8 residents

Pennsylvania DHS

Organization type
Non-profit mental health organization since 1971

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this Wilkes-Barre location focus mainly on outpatient mental health counseling rather than assisted living care, with families and clients giving very mixed feedback. Several reviewers praise specific therapists and providers by name for their kindness and support, while others report serious trouble getting callbacks for appointments or medication refills.

What reviewers praise

  • Specific therapists and providers praised as kind and attentive
  • Staff described as truly listening and compassionate by some clients
  • Providers named favorably: PA, therapist, case manager, and doctor

What reviewers flag

  • Several reports of being unable to get callbacks for appointments
  • One report of being cut off from needed psychiatric medication
  • One report of a poorly handled wellness check causing distress
  • No published pricing information available

AI-generated from reviews and community data.

Northeast Counseling Services - Nanticoke is a senior living community in Wilkes Barre, Pennsylvania offering Assisted Living. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.9 out of 5 across 66 reviews.

About Northeast Counseling Services - Nanticoke

Northeast Counseling Services in Wilkes Barre is an assisted living community licensed for up to 8 residents. The home maintains 24-hour staffing and includes emergency call systems, medication management, and wheelchair accessibility to support residents' daily needs.

Types of Care at Northeast Counseling Services - Nanticoke

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Northeast Counseling Services - Nanticoke

2.9overall · 66 ratings combined

2.9★ on Google (66)

Mary Stout

Jun 2026

via Google ↗

I had been going for years recently I stopped because my therapist left. But I can’t get a call back to get an appointment, now I’ve been completely out of the psych medication they’ve had me on for years and I can’t get a call back. You’d think they’d care about that but no

Harmony Daniels

Aug 2025

via Google ↗

I hate this place they don't seem to want to help or even listen. I miss community counseling I wish they would have never closed at least there the counselors cared enough to listen to you and even got to know you. The care was exceptional at C.C and you felt like they really cared the doctors were also great and listened to your concerns and showed compassion ,

Danielle & Jason Westgate

May 2025

via Google ↗

I can’t say enough about how great the staff have been. Lisa the PA, Donna W a therapist, Cathy F the CM and Dr Saxon. They have been so very, very kind, and supportive for our family. They have done more than I could’ve imagined and have given the help we needed at the time we needed at the most. They were kind, compassionate, and truly listen.

Sandra

Nov 2024

via Google ↗

Last week I was not physically feeling well. I was not feeling like myself as a result. Additionally, I am sure that my state of mind, etc. was not as it should have been. A friend was concerned about me. This friend called for a wellness check. Two counselors showed up at my door. One informed me that a “complaint had been filed against “ me and that they were here to check on me. The words in quotations are exact. While it is nice to know that my friend cared about me, and my well being, the counselors remarks when they were here left me feeling horrible. Had it been a true life or death situation, I would have told these counselors the same thing that I told them when it happened - “I was okay “. Sadly, I would not have accepted any help from northeast counseling. I probably would rather have accepted the possibility of dying rather than being seen as a “complaint “. The fact that a wellness check might be a lifeline for someone is possible. Counselors should be trained to be aware of the words that they are using. I found out later that there is no such thing as a complaint being filed against anyone. A wellness check should be termed as a wellness check not a “complaint”. Extremely bad choice of words by northeast counselors. The next day, a supervisor called me to ask me how I felt about the “incident last night”. These again are the exact words in quotations. This too was a poor choice of words in my opinion. I am giving only my opinion and feelings about this event. It does not inspire any confidence in the caring, compassion, respect or concern for my welfare by northeast counseling. I will NOT ever recommend them to anyone or ever use their services . Should anyone call them for a wellness check, I would highly recommend caution on behalf of the caller. Such a call may be someone’s lifeline.

Leah Brizzy

Oct 2023

via Google ↗

I go to North East counseling Wilkes Barre location and I love my provider Sam!!! She is loving kind understanding and helpful she really truly listens to me... For the first time in my life. I'm 40 and never felt to cared about by my mental health provider!! I'd give her 10 stars if I could. Great Job

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Frequently Asked Questions

What types of care does Northeast Counseling Services - Nanticoke offer?

Northeast Counseling Services - Nanticoke offers Assisted Living.

Where is Northeast Counseling Services - Nanticoke located?

Northeast Counseling Services - Nanticoke is located at 320 S Franklin Street in Wilkes Barre, Pennsylvania.

What do families say about Northeast Counseling Services - Nanticoke?

Northeast Counseling Services - Nanticoke carries a 2.9 out of 5 rating from 66 Google reviews. Reviews for this Wilkes-Barre location focus mainly on outpatient mental health counseling rather than assisted living care, with families and clients giving very mixed feedback. Several reviewers praise specific therapists and providers by name for their kindness and support, while others report serious trouble getting callbacks for appointments or medication refills. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Northeast Counseling Services - Nanticoke?

Submit the Request Information form on this page, or contact Northeast Counseling Services - Nanticoke directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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