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Reviews for BAYADA Home Health in Wilkes-Barre are mixed, with some families praising the skill and dedication of individual nurses while others report frustrations with office communication and scheduling.
AI-generated from reviews and community data.
BAYADA Home Health is a home health agency serving Wilkes-Barre, Pennsylvania offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.3 out of 5 across 9 reviews.
BAYADA Home Health is a home health and hospice community in Wilkes-Barre, Pennsylvania.
Families rate BAYADA Home Health 3.3 out of 5 based on 9 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
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Help Me Choose3.3overall · 9 ratings combined
3.3★ on Google (9)
Ali
Jul 2025
I've used several agencies for my son. Hands down Bayada is the best. They provide more training and have great communication. We have several part time nurses and our scheduler Michelle is always on top of everything. We have also have some really great nurses over the years. I appreciate everyone in the office who keeps things running.
Luke Whitaker
Jul 2025
It's rocking, you won't get a better nurse than Rosemary.
Jason Ludu
Nov 2023
Horrible service. No one wants to work nor do anything right.
Kelli M Bray
Jan 2023
Lose the attitude & be honest Wendy. It is hard enough to navigate the health care needs of our elderly parents but then add an attitude to an employee makes things more difficult. My mother receives services from Bayada, and for some odd reason she was dropped from the schedule. No reason given. When I finally called Wendy gave me many reasons why my mom could have been cut from services. Instead of Wendy telling me she did not know, she had to throw out several examples. This just made me irritated. Long story short, BAYADA home health care is lacking in their customer service area. The office staff needs to be trained how to treat & speak to patients.
BAYADA Home Health is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
330 completed patient surveys, 30% response rate.
Hospital outcomes
How patients did
Service area
BAYADA Home Health reports serving 85 ZIP codes, including Scranton, Wilkes Barre, Pittston, Hazleton, Archbald, Aristes, Ashland, Bear Creek, Benton, Berwick and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 397675. National figures are the average across all certified agencies.
BAYADA Home Health offers Home Health.
BAYADA Home Health is located at 100 North St Ste 207 2nd Floor in Wilkes-Barre, Pennsylvania.
Reviews for BAYADA Home Health in Wilkes-Barre are mixed, with some families praising the skill and dedication of individual nurses while others report frustrations with office communication and scheduling.
Yes. BAYADA Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with BAYADA Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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