Horizon Recuperative Care - San Diego

Sunshine Kym

Jun 2026

via Google ↗

I spent several months at Horizon Recuperative Care thanks to Medi-Cal, and overall I had a very positive experience. It truly felt like a home, and the environment supported my healing and rebuilding process. The staff were generally kind, warm, and welcoming. Several stood out to me personally, including Jeremy, Alyssa, Ernesto, Sherri, Aycela, and Kassandra (clipboard). My case manager, Andrew met with me weekly and was extremely helpful in keeping me focused on my goals. I also met with my care coordinator, Andrea Niboli, who assisted with medication refills and overall support. I genuinely feel like I made a complete 180 during my time there, and I was even chosen as Resident of the Month, which was a meaningful and encouraging surprise. That said, I did experience ongoing concerns with one staff member, Roxanne, who in my experience regularly came across as argumentative and unprofessional in interactions with residents. One incident in particular involved a new resident who had been at the facility for less than an hour and, following an interaction with Roxanne regarding medication, became extremely distressed and chose to leave. I found this especially concerning, as Horizon is intended to be a supportive environment for individuals beginning their recovery process. After several incidents, I brought my concerns directly to Kalin, the director. She listened and assured me she would address the situation with Roxanne. While there was a brief period of improvement afterward, the same patterns re-emerged over time. In the final weeks of my stay, interactions felt increasingly tense, aggressive, and consistently unprofessional, which impacted my sense of comfort in the program. I also want to clarify that Horizon Recuperative Care is NOT a homeless shelter. It is a residential recovery program designed to support individuals through structured healing and stabilization. Overall, I would still absolutely recommend Horizon to anyone who is trying to improve their life. I was genuinely sad to leave because the staff had become like a family to me. I feel very grateful for the opportunity to stay there and receive that level of care. This experience was a meaningful part of my recovery and overall stability.

No

May 2026

via Google ↗

It's very over hyped and under delivered (just like literally everything else at this point.) If you're going to set the expectations high, you should probably... I don't know... meet them? Everything is not what it seems with this place. I was given a brochure at a crisis house that made this place look fantastic. It says they offer "movie nights and community activities." I thought this referred to group outings. However, it seems that my timing must have been bad because when I got here they no longer had an "activity coordinator." Additionally, the rooms are nothing like what the brochure pictured. The brochure made them look homey and inviting. What you get, however, is essentially a clinical hospital room with a small TV on one of the night desks you share with your roommate (notice how the pictures I took and the pictures on the maps profile are very different.) Speaking of roommates, it seems there is no consideration for health risk or needs when they decide to pair you. For example, they have people here for both mental and physical health recuperation and they put a physically ill person in with me when I was recovering from a mental health crisis. So then I had health concerns on top of my already disregulated nervous system. I made several reports because the guy would not wear a mask and all they did was talk to him and nothing changed. However, when I had a concern about being woken up at 3am by a member of staff doing a room check and spoke up for myself, I received a "behavioral contract." They cherrypick their standards and which paperwork they care about when you come in. They have you sign a paper saying "a doctor might approve for you to take your own meds." They have no doctor and they keep your meds. Yet, 3 times a week in their "day habilitation" group, they consistently remind you of what they put on the paperwork that benefits them. There's a lot of nonchalance and selective prioritization happening here that's being excused as "individualized care." There also seems to be a time management issue on the part of the care teams as I show up on time for my weekly team meeting that is scheduled for 10:15am every Thursday, yet there's always a line or the office is empty. We agreed on the time during the initial intake yet I'm the only one meeting the criteria. Why? I didn't feel cared for at all during my stay here. I felt irritated, unnecessarily ostracized and judged, deliberately sabotaged and triangulated. Any time I communicated what I had going on, something "coincidentally" went wrong with my transportation or the timing of my appointment, (i.e. conveniently forgetting to provide a bus pass with the appointment reminder packet, giving the appointment reminder packet before case management is even on the clock, and waiting until the day of to give me the appointment reminder so I can't schedule my own transportation in the event theirs falls through. {You need 24h advance notice to schedule transportation with your insurance even though they use Uber, which only takes like 15 minutes. 😏}) Yet, they consistently remind you that if you don't tell them what you're doing, miss an appointment, or don't attend groups, they might not keep you. They blame the insurance by saying "Medi-Cal might not pay for an extension." So essentially, your stay here is contingent upon how well you accept and tolerate their sabotage disguised as incompetence. There's a lot of subliminal psychological abuse happening here. They try to play coy by saying certain things in a vague way during groups but I can feel the resentment in their tone. They think I'm too good to be there while simultaneously refusing to allow for me to have any other options. It's more like a systemic stonewall disguised as a rest stop. There's no genuine help or care to be found here, in my experience.

Ronald Abner

Mar 2026

via Google ↗

Incompetent regarding submitting referrals for placement upon discharge. Expect to be homeless just the way you come in to horizon. Medication management is far from good. That being said it is a good place to rest your head. That’s about it though. However the caregiver team, both Andrea J. And Andrea N are excellent, always wanting to help and reach real solutions. Support staff were friendly and helpful.

joseph silva

Mar 2026

via Google ↗

The staff at this facility is a great asset. They are a caring group of individuals that have to interact with all kinds of personalities and make adjustments. Facility is warm and welcome.

Martin Briceno

Mar 2026

via Google ↗

Great rvices