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Waterton Healthcare & Rehabilitation

2885 Shiloh Road

4.3(48 ratings)· Tyler average: 4.3

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Waterton Healthcare & Rehabilitation, photo 11 / 6

Quick Facts

Total units
39
Medicare rating
4 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
92
Licensed operator
East Texas Alf Waterton Inn LLC
Medicare Rating
4-star overall rating from Medicare.gov
Care Options
Offers short-term rehab and long-term care
Staffing Model
24-hour nursing care under in-house physicians

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this Tyler nursing and rehab community are sharply mixed: several families praise the therapy program, staff warmth, and food, while other reviewers describe serious safety failures and unresolved theft complaints. The facility holds a 4-star overall Medicare.gov rating despite the negative accounts.

What reviewers praise

  • Reviewers report real progress from outpatient therapy
  • Staff described as welcoming and skilled
  • Food quality praised by a visitor
  • Recently remodeled facility per one reviewer
  • 4-star overall Medicare.gov rating

What reviewers flag

  • One report of severe neglect leading to a leg amputation
  • One report of theft by a staff member with no resolution
  • Administration described as unresponsive to a serious complaint

AI-generated from reviews and community data.

Waterton Healthcare & Rehabilitation is a senior living community in Tyler, Texas offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 48 reviews.

About Waterton Healthcare & Rehabilitation

Waterton Healthcare & Rehabilitation is a nursing home offering short-term rehabilitation and long-term care in Tyler, Texas. The facility provides 24-hour nursing care under the direction of in-house physicians, combining modern therapeutic approaches with hands-on care tailored to each resident's needs.

The nursing staff works with residents, families, and healthcare providers to create comprehensive care and treatment plans designed to help residents regain strength and mobility. Both short-term and long-term rehabilitation services are available and customized for individual needs.

The facility offers a wide variety of activities throughout each month, with a monthly activity calendar packed with options designed to keep residents active and engaged. The community emphasizes creating a welcoming environment where residents are treated as valued guests.

Waterton Healthcare & Rehabilitation has earned a 4-star overall rating from Medicare.gov, reflecting the quality of care delivered at the facility.

Types of Care at Waterton Healthcare & Rehabilitation

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Waterton Healthcare & Rehabilitation

4.3overall · 48 ratings combined

4.3★ on Google (48)

Steve Keltner

Apr 2026

via Google ↗ · Report

I was at waterton rehab today, and ordered a lunch plate. It was so good the fish cooked just right. I also had a baked potato which was also good. Great to see our seniors getting taken care of like that.

John Parker

Apr 2026

via Google ↗ · Report

If I could throw Waterton Nursing Home in the trash, I would. This place is straight garbage. The head nurse is trash, and the care my 72-year-old mother got was beyond disgusting. They let her leg get so bad it nearly rotted off, and now she has to have it amputated. No family should ever have to watch their loved one go through something like that because of neglect and incompetence. I would not recommend this place to anybody for any reason. Do not take your loved ones here. In my opinion, this place does not need to stay open, it needs to be shut down.

mason sh

Mar 2026

via Google ↗ · Report

Newly remodeled in 2026. Amazing staff that will address any concerns you have. Nursing and therapy is top notch! My grandma has lived here for years and we couldn’t have asked for a better facility to care for her.

sierra kerr

Jan 2026

via Google ↗ · Report

My Aunt Jan has been going to outpatient therapy at this facility. My family has seen fantastic improvement in her walking just from the few weeks of therapy she has had. The staff throughout the whole facility are so welcoming, kind, and know how to do their jobs well. Would definitely recommend to anyone who wants the best care and services for their family member!!!

Michelle Wagner

Dec 2025

via Google ↗ · Report

My grandfather is currently a resident at the facility on Friday I went to visit him after work and my wallet was stolen out of my purse by his nurse Dionna. I contacted the administrator Stormy and I was essentially told because I did not eye witness watch her steal.it I was out of luck. They are refusing to take any action against her and are treating me as if its my fault I was stolen from. Be careful when you bring things on make sure you never leave any valuables around. I have an appointment with police to file a report since they refuse to resolve anything.

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Government Inspection History

5 inspection visits in the last three years, 10 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2026Fire Safety StandardHealth Standard4 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

Apr 23, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

Mar 26, 2025Fire Safety StandardHealth Standard2 citations
  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025

Jan 31, 2024Fire Safety StandardHealth Standard2 citations
  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024

Jan 8, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Waterton Healthcare & Rehabilitation offer?

Waterton Healthcare & Rehabilitation offers Assisted Living.

How much does Waterton Healthcare & Rehabilitation cost?

Waterton Healthcare & Rehabilitation has not published its pricing. For context, communities in Tyler that publish rates start around $2,495 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Waterton Healthcare & Rehabilitation located?

Waterton Healthcare & Rehabilitation is located at 2885 Shiloh Road in Tyler, Texas.

What do families say about Waterton Healthcare & Rehabilitation?

Waterton Healthcare & Rehabilitation carries a 4.3 out of 5 rating from 48 Google reviews. Reviews for this Tyler nursing and rehab community are sharply mixed: several families praise the therapy program, staff warmth, and food, while other reviewers describe serious safety failures and unresolved theft complaints. The facility holds a 4-star overall Medicare.gov rating despite the negative accounts. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Waterton Healthcare & Rehabilitation do on recent health and safety inspections?

Waterton Healthcare & Rehabilitation had 5 government inspection visits in the last three years, with 10 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Waterton Healthcare & Rehabilitation?

Submit the Request Information form on this page, or contact Waterton Healthcare & Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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