Steve Keltner
Apr 2026
I was at waterton rehab today, and ordered a lunch plate. It was so good the fish cooked just right. I also had a baked potato which was also good. Great to see our seniors getting taken care of like that.
Waterton Healthcare & Rehabilitation
2885 Shiloh Road
4.3(48 ratings)· Tyler average: 4.3
1 / 6Quick Facts
- Total units
- 39
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 92
- Medicare Rating
- 4-star overall rating from Medicare.gov
- Care Options
- Offers short-term rehab and long-term care
- Staffing Model
- 24-hour nursing care under in-house physicians
CMS Care Compare
What Families Think
Reviews for this Tyler nursing and rehab community are sharply mixed: several families praise the therapy program, staff warmth, and food, while other reviewers describe serious safety failures and unresolved theft complaints. The facility holds a 4-star overall Medicare.gov rating despite the negative accounts.
The Good
- Reviewers report real progress from outpatient therapy
- Staff described as welcoming and skilled
- Food quality praised by a visitor
- Recently remodeled facility per one reviewer
- 4-star overall Medicare.gov rating
The Bad
- One report of severe neglect leading to a leg amputation
- One report of theft by a staff member with no resolution
- Administration described as unresponsive to a serious complaint
AI-generated from reviews and community data.
About Waterton Healthcare & Rehabilitation
Waterton Healthcare & Rehabilitation is a nursing home offering short-term rehabilitation and long-term care in Tyler, Texas. The facility provides 24-hour nursing care under the direction of in-house physicians, combining modern therapeutic approaches with hands-on care tailored to each resident's needs.
The nursing staff works with residents, families, and healthcare providers to create comprehensive care and treatment plans designed to help residents regain strength and mobility. Both short-term and long-term rehabilitation services are available and customized for individual needs.
The facility offers a wide variety of activities throughout each month, with a monthly activity calendar packed with options designed to keep residents active and engaged. The community emphasizes creating a welcoming environment where residents are treated as valued guests.
Waterton Healthcare & Rehabilitation has earned a 4-star overall rating from Medicare.gov, reflecting the quality of care delivered at the facility.
Types of Care
Assisted Living
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Help Me ChooseReviews
4.3overall · 48 ratings combined
4.3★ on Google (48)
John Parker
Apr 2026
If I could throw Waterton Nursing Home in the trash, I would. This place is straight garbage. The head nurse is trash, and the care my 72-year-old mother got was beyond disgusting. They let her leg get so bad it nearly rotted off, and now she has to have it amputated. No family should ever have to watch their loved one go through something like that because of neglect and incompetence. I would not recommend this place to anybody for any reason. Do not take your loved ones here. In my opinion, this place does not need to stay open, it needs to be shut down.
mason sh
Mar 2026
Newly remodeled in 2026. Amazing staff that will address any concerns you have. Nursing and therapy is top notch! My grandma has lived here for years and we couldn’t have asked for a better facility to care for her.
sierra kerr
Jan 2026
My Aunt Jan has been going to outpatient therapy at this facility. My family has seen fantastic improvement in her walking just from the few weeks of therapy she has had. The staff throughout the whole facility are so welcoming, kind, and know how to do their jobs well. Would definitely recommend to anyone who wants the best care and services for their family member!!!
Michelle Wagner
Dec 2025
My grandfather is currently a resident at the facility on Friday I went to visit him after work and my wallet was stolen out of my purse by his nurse Dionna. I contacted the administrator Stormy and I was essentially told because I did not eye witness watch her steal.it I was out of luck. They are refusing to take any action against her and are treating me as if its my fault I was stolen from. Be careful when you bring things on make sure you never leave any valuables around. I have an appointment with police to file a report since they refuse to resolve anything.
Frequently Asked Questions
What types of care does Waterton Healthcare & Rehabilitation offer?
Waterton Healthcare & Rehabilitation offers Assisted Living.
Where is Waterton Healthcare & Rehabilitation located?
Waterton Healthcare & Rehabilitation is located at 2885 Shiloh Road in Tyler, Texas.
What do families say about Waterton Healthcare & Rehabilitation?
Reviews for this Tyler nursing and rehab community are sharply mixed: several families praise the therapy program, staff warmth, and food, while other reviewers describe serious safety failures and unresolved theft complaints. The facility holds a 4-star overall Medicare.gov rating despite the negative accounts.
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