tracy willaman
Nov 2025
Always so friendly and makes my heart happy how much they like my dad!!!
Dover Center For Health & Rehabilitation
307 Plaza Drive3.7(56 ratings)· Dover average: 4.4
Part of National Health Care Associates · 39 communities · 4.4★ average · (1 other nearby)
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1 / 3Quick Facts
- Total units
- 112
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 112
- Inspections
- View history (23 citations)
- National recognition
- AHCA/NCAL Silver Award in 2024 and 2025
- Therapy services
- On-site occupational and physical therapy programs
- Care continuum
- Connects residents to home care and hospice partners
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Dover Center are sharply split: several families and patients praise the rehab team, nursing staff, and medication management, especially for pulmonary and post-surgical recovery, while at least one reviewer with nursing experience describes serious lapses in responsiveness and compassion. Staffing shortages are acknowledged by both sides as a backdrop to the experience.
What reviewers praise
- Rehab team (PT/OT/SLP) praised as skilled and encouraging
- Nurses and respiratory therapist singled out by name for excellent care
- Strong medication management noted for long-term care residents
- Staff described as attentive to daily needs and dignity
- Facility called clean and well-run by multiple visitors
- Holds a 5-Star CMS quality rating and national quality awards
What reviewers flag
- Staffing shortages acknowledged by multiple reviewers
- One detailed report of call bells unanswered for over 20 minutes
- One serious allegation of neglect and lack of compassion in care
AI-generated from reviews and community data.
Dover Center For Health & Rehabilitation is a senior living community in Dover, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 56 reviews.
About Dover Center For Health & Rehabilitation
Dover Center for Health & Rehabilitation is a skilled nursing facility in Dover, New Hampshire, providing post-acute rehabilitation and long-term care services. The center offers around-the-clock care for those living with chronic illnesses and disabilities, with comprehensive medical and therapy services available.
The facility operates under a patient-centered care philosophy called the Passport approach, designed to address each person's unique needs throughout their recovery journey. Services include occupational and physical therapy, telehealth, diagnostics, and access to a continuum of post-acute services including home care and hospice through an extensive network of partners.
The center emphasizes creating an engaging environment with daily activities and events designed to stimulate and inspire residents. Staff focus on helping guests become stronger and healthier during their stay, with the goal of preparing them to return home and resume independent living.
Dover Center has received recognition including the 2024 and 2025 AHCA/NCAL Silver National Quality Award, a 5-Star quality rating from the Centers for Medicaid and Medicare Services, and a McKnight's Excellence in Technology Award for its partnership with Circadia Health.
Types of Care at Dover Center For Health & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Social Activities
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Help Me ChooseReviews of Dover Center For Health & Rehabilitation
3.7overall · 56 ratings combined
3.7★ on Google (56)
Caitlynne Nelson
Oct 2025
I wish I could give this place more stars. My nana came here after a resection of a large tumor. The rehab sector and all the staff there are amazing. I love Deb the nurse and there’s a wonderful LNA that has a sunshine cow scrub top can think of her name right now. They all go above and beyond. My nana had to transition to long term care because of her medical conditions. This place does an AMAZING JOB with medication management for her. She gets the right medications and on time now which was something she struggled with on her own. They make sure she eats asks if she wants snacks. Another thing she struggled with remembering to eat on her own. They check in on her multiple times a day. You can tell they all really love their jobs. They make sure she taken care of with her dignity and privacy in mind at all times. I can’t say enough good things about this place. It is what you make it. You need to be involved in your families care plan in order to really see how amazing this place is. Chuckie the respiratory therapist took time to talk with me and hear my concerns about managing her COPD & Emphysema diagnosis. I truly trust the care 100% at this place.
Kevin Rogers
May 2025
I've been inpatient for a couple of weeks. I'm here for pulmonary rehabilitation. The care I've received has been nothing short of miraculous. Dr. Jamie Collard's attention to detail is seldom seen nowadays. You'd never know he is also the medical director. He practices not so much the science of medicine but more the art of medicine. He just left my bedside on a Saturday of memorial day weekend. The staff respiratory therapist is a virtual rock-star! His knowledge and individualized care is revolutionary. His expertise with deeply technical pulmonary and highly technical equipment far exceeds any respiratory therapist I've met. There aren't adequate words to describe the amazing care received from this therapist. The attention given by the nurse practitioners makes me feel like we are a team. I make a concise list of issues for the nurse practitioners that they act on. I don't spend my time here negatively, but rather I make the situation as positive as I can. It accomplishes more, using less resources. As with every single medical facility in the NH Seacoast region, there are staffing shortages. My belief is that many of these negative reviews are written by disgruntled staff. I've been to other pulmonary rehabilitation facilities, none can hold a candle to this place. The synergistic strength of these care teams are a blessing.
Kate D
Feb 2025
First of all DO NOT SEND ANYONE HERE!! I understand firsthand all about the staffing shortages, the huge amount of residents each person is taking care of etc but let me tell you! Call bells ringing for over 20mins UNACCEPTABLE !! Not giving someone a snack even if they refuse u offer !! When someone is telling you they are in pain YOU LISTEN and help you absolutely do not come in ripping covers off looking at someone quickly and say your fine! REALLY!! if you can't have compassion in your job don't do it, if you can't be kind to someone's loved one don't work there!! Listen I have 28yrs of nursing under me and let me tell you the reviews here speak for themselves!!! This place puts on a good show but behind the scenes they are absolutely TERRIBLE!! no wonder why people leave so many bad reviews and it's a wonder the state hasn't been in for the neglect I've seen!!!! You have a duty you signed up for this and these poor residents and rehabilitation residents didn't ask to be there they were not given a choice!!!! But I am telling you stay clear because this place treats residents so badly!!!!!!
Christopher Hirsch
Mar 2024
What a pleasant surprise Dover Center turned out to be. After a 2 week stay in an acute care hospital I was sent to Dover to continue my healing, strengthening and preparation to home after a complex surgery. The staff (including nursing, rehab, and administration) made this transition as smooth as possible. They were really there for me treating me with empathy, kindness and professionalism. The facility itself was top notch and clean. Everyone & I mean everyone seemed to genuinely care about me and my daily improvement. My only negative comment and it’s really not negative that the 3 Rehab disciplines (PT, OT & SLP) we’re so encouraging and good at what they do that my insurance company felt I was ready to go home although I wanted to stay, continue strengthening and maximize my recovery. Thank you Dover Care.
Government Inspection History
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 2, 2025Fire Safety StandardHealth Standard12 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 10, 2025
Provide properly protected cooking facilities.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 10, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 10, 2025
Apr 10, 2024Fire Safety StandardHealth Standard9 citations
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Ensure proper usage of power strips and extension cords.
Severity C of L: potential for minimal harm, widespreadCorrected May 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Apr 15, 2024
Mar 10, 2023Fire Safety StandardHealth Standard2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Dover Center For Health & Rehabilitation offer?
Dover Center For Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Dover Center For Health & Rehabilitation located?
Dover Center For Health & Rehabilitation is located at 307 Plaza Drive in Dover, New Hampshire.
What do families say about Dover Center For Health & Rehabilitation?
Dover Center For Health & Rehabilitation carries a 3.7 out of 5 rating from 56 Google reviews. Reviews for Dover Center are sharply split: several families and patients praise the rehab team, nursing staff, and medication management, especially for pulmonary and post-surgical recovery, while at least one reviewer with nursing experience describes serious lapses in responsiveness and compassion. Staffing shortages are acknowledged by both sides as a backdrop to the experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Dover Center For Health & Rehabilitation do on recent health and safety inspections?
Dover Center For Health & Rehabilitation had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Dover Center For Health & Rehabilitation?
Submit the Request Information form on this page, or contact Dover Center For Health & Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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