MyLivingChoice

Cumberland Village

136 Davis Lane

4.3(137 ratings)· Lafollette average: 4.2

Part of Genesis HealthCare · 137 communities · 4.1★ average

Cumberland Village, photo 11 / 5

Quick Facts

Total units
182
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
182
Rehab specialty
Orthopedic rehab for joint replacement and amputation care
Quality recognition
AHCA Bronze Quality Award recipient
Veteran support
We Honor Veterans partner facility
Payment accepted
Accepts Medicare, Medicaid, and most private insurance

What Families Think

Cumberland Village is a Genesis HealthCare skilled nursing facility in LaFollette, Tennessee, offering short-term rehab, long-term, and respite care. Reviewers frequently praise the physical therapy and nursing staff and the facility's cleanliness, but several reports raise serious concerns about understaffing and neglect of basic care needs.

The Good

  • Physical and occupational therapy staff praised as skilled
  • Long-tenured therapy and nursing leadership
  • Facility cleanliness noted by reviewers
  • Staff described as caring and family-like
  • Holiday activities and community events for residents

The Bad

  • Multiple reports of understaffing affecting basic care
  • One report of dehydration leading to hospitalization
  • One report of neglect, bed sores, and infrequent showering
  • One reviewer noted rude, untrained kitchen and support staff

AI-generated from reviews and community data.

Cumberland Village is a senior living community in Lafollette, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 137 reviews.

About Cumberland Village

Cumberland Village Care is a skilled nursing facility in LaFollette, Tennessee, offering post-hospital short-term rehabilitation as well as long-term and respite care services. The facility accepts Medicare, Medicaid, and most private insurances and holds an AHCA Bronze Quality Award and WE HONOR VETERANS partner designation.

The facility provides specialized orthopedic rehabilitation services including joint replacement, injuries, and amputation care. Cumberland Village maintains comfortable common and lounge areas for residents to gather with friends and family, and operates a well-equipped therapy gym with physical and occupational therapy services managed by experienced professionals certified in evidence-based treatment modalities.

The nursing and therapy staff bring substantial experience to patient care. The Director of Nursing began as a CNA in 1999 and advanced through nursing school while working at the facility. The Therapy Program Manager, Sandy, has served in that role since 1998 and holds an Associate's Degree in Occupational Therapy with certification in Physical Agents and Modalities. The administrative team includes leadership trained in long-term healthcare administration and dedicated to facilitating transitions for families entering skilled nursing care.

Residents and visitors have noted the cleanliness of the facility and the caring nature of the staff across nursing, rehabilitation, and housekeeping departments. Many have reported measurable improvements in strength, confidence, and functional abilities during their stays, enabling residents to return home or achieve greater independence in self-care.

Types of Care at Cumberland Village

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Cumberland Village

4.3overall · 137 ratings combined

4.3★ on Google (137)

karen herron

May 2026

via Google

I’d give zero stars if possible. Cumberland Village appears to be very short staffed. A nurse told me they are so short staffed that the day nurses are giving night shift meds. No one monitored Mom’s eating or drinking and she became severely dehydrated ( per ER doctor) after my brother and I both asked if she was drinking or not, which put her into severe kidney failure. She’s been back in the hospital for nearly a week and not ready for discharge. They advertise getting up for meals, wearing clothes, activities and interactions with others. Nine of these things happened. She was not dressed in clothes, not getting out of bed. There were no activities. She got noticeably weaker while there. There were two televisions in the room and one remote. No headsets as advertised.

Ldbraden02 braden

May 2026

via Google

I would ask questions before putting a love one In. Some employees and kitchen worker can be rude and untrained on how to take the correct way to treat a love one.

Lm Shaw

Feb 2026

via Google

Physical therapy staff are very good and very helpful. Care staff that I dealt with were very good also. This made for a good healing environment. Only negative was the bed wasn't very comfortable, it was ok, but not great.

Kaylee Herrin

Jan 2026

via Google

This facility is NEGLETING my family member!!! We only admitted this family member for rehab and now the family member is declining. Patient isn't getting showered for weeks at a time, bed sores are starting, leg brace hasn't been removed for weeks, and now has pressure sores! This is absolutely ridiculous and neglect. Check on your family members!!!!

Nancy Hutson

Dec 2025

via Google

We went to see Santa! The staff was all very pleasant, helpful, and full of the Christmas spirit. They were giving the residents a great Christmas event with all the activities. They truly care about their patients and treat them like family.

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Government Inspection History

6 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 30, 2025Health Complaint1 citation
  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 19, 2025

Jan 14, 2025Fire Safety StandardHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025

Oct 23, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024

Sep 11, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Oct 20, 2021Fire Safety StandardHealth Standard1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2021

Oct 29, 2019Fire Safety StandardHealth Standard10 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2019

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2019

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Cumberland Village offer?

Cumberland Village offers Skilled Nursing / Long Term Care.

Where is Cumberland Village located?

Cumberland Village is located at 136 Davis Lane in Lafollette, Tennessee.

What do families say about Cumberland Village?

Cumberland Village is a Genesis HealthCare skilled nursing facility in LaFollette, Tennessee, offering short-term rehab, long-term, and respite care. Reviewers frequently praise the physical therapy and nursing staff and the facility's cleanliness, but several reports raise serious concerns about understaffing and neglect of basic care needs.

How did Cumberland Village do on recent health and safety inspections?

Cumberland Village had 6 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Cumberland Village?

Submit the Request Information form on this page to connect with Cumberland Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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