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Norris Post-Acute and Rehabilitation Center

3382 Andersonville Highway

3.4(28 ratings)

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Norris Post-Acute and Rehabilitation Center, photo 1

Quick Facts

Total units
103
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
103

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Norris Post-Acute and Rehabilitation Center are sharply mixed: some families praise individual nurses and therapists for compassionate, attentive care, while others report serious understaffing, unsupervised patients, and at least one severe safety incident. The facility appears to depend heavily on which staff are on shift, with experiences ranging from excellent to alarming.

What reviewers praise

  • Physical and occupational therapy staff praised as attentive
  • Specific nurses and aides singled out for compassion
  • Facility described as clean and well maintained
  • Strong support during recovery after major surgery

What reviewers flag

  • Multiple reports of inattentive staff and low supervision
  • One report of a serious fall causing injury and death
  • Reviewers describe hallways as chaotic and disorganized
  • One reviewer called food low quality, high in sodium

AI-generated from reviews and community data.

Norris Post-Acute and Rehabilitation Center is a senior living community in Andersonville, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.4 out of 5 across 28 reviews.

About Norris Post-Acute and Rehabilitation Center

Andersonville Opco LLC is a rehabilitation center in Andersonville, Tennessee serving both short-term and long-term residents. The facility provides specialized, person-centered recovery programs with a compassionate team and hospital-level medical support in a soothing environment.

Short-term rehabilitation programs are designed for efficiency following surgery, injury, or hospital stay, utilizing leading-edge experts and intelligent rehab techniques to help residents return home and to their normal lives as quickly as possible. The center also offers long-term living solutions with welcoming spaces and a warm team while maintaining hospital-level medical support and specialties.

The facility emphasizes creating a home-like atmosphere for long-term residents, combining comfortable living spaces with safety and medical care. Staff members are noted for their compassionate approach to resident care and attention to individual needs throughout the recovery process.

Types of Care at Norris Post-Acute and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Norris Post-Acute and Rehabilitation Center

3.4overall · 28 ratings combined

3.4★ on Google (28)

Sherry Wright

Jun 2026

via Google ↗ · Report

If I can sway one person from ever send their loved one to this facility, I will have done a real service to another family. My twin brother was sent there on a Saturday from LaFollette hospital for therapy after he broke his hip. He had been there a little more than an hour when they let him fall out of bed. They didn’t do an X-ray on him until the next day only to find that same hip was crushed. He was sent to Tennova where they determined his hip couldn’t be fixed and they couldn’t operate again due to his bad heart. He went into hospice and died a week later. He had a chance to live and get better before Norris Rehab took his chance away. The atmosphere at that place is chaotic, loud, and disorganized. Every time I was there no staff was in the hallway and I had to go look for help when I needed it. Please don’t send your loved ones here

Carri Money

May 2026

via Google ↗ · Report

I cannot recommend Norris Post-Acute rehab enough. My Dad has had the most attentive and caring staff. He was there for just over a month after a leg amputation. The occupational and Physical Therapy staff were amazing. The facility is always clean and well maintained. I dreaded my Dad going into a rehab facility but Norris Rehab is exceptional. Rhonda and Jason are great RNs. The administration also has great staff with Jennifer, Sunny and Alyssa.

Catherine Becker

Apr 2026

via Google ↗ · Report

I had the pleasure of dealing with Alyssa Johnson while my aunt was a patient. She carries the entire personality of your facility in her attitude and smile. Good job hiring someone like Alyssa with her compassion and love for the people there.

My Stargirl

Mar 2026

via Google ↗ · Report

Hands down the worst experience we have had with our loved one at a facility. Rooms are kind of clean but outdated. Patients roam hallways without supervision and what they say is NOT a one on one care facility. Some staff care and then there are staff that continually linger at nurse station and ignore those patients who need assistance to the point that a patient may not see a staff nurse for half a day. Food is lack luster full of sodium an not very heart conscious for most patients. If you want your LO taken care of choose another facility. Do your research diligently.

Deborah Newton

Jan 2026

via Google ↗ · Report

I have an Aunt living there now and I feel like the nurses/aides need to be more attentive. From what ive noticed they are always doing paperwork or on the computer. I think they need to be more hands on. Maybe less patients per nurse and aides. I do have a special shout out to one of the aides that only works on Fridays. Her name is Kayla Stevens and every time my Aunt has asked or needed help, she has never told me or her "let me find someone " she has stopped what she was doing and came to help my aunt with what she has needed.

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Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Fire Safety StandardHealth Standard8 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

May 22, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024

Apr 20, 2022Fire Safety StandardHealth Standard5 citations
  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2022

  • Install properly constructed windows in hallway walls or doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2022

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2022

Jun 5, 2019Fire Safety StandardHealth Standard5 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2019

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Norris Post-Acute and Rehabilitation Center offer?

Norris Post-Acute and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Norris Post-Acute and Rehabilitation Center located?

Norris Post-Acute and Rehabilitation Center is located at 3382 Andersonville Highway in Andersonville, Tennessee.

What do families say about Norris Post-Acute and Rehabilitation Center?

Norris Post-Acute and Rehabilitation Center carries a 3.4 out of 5 rating from 28 Google reviews. Reviews for Norris Post-Acute and Rehabilitation Center are sharply mixed: some families praise individual nurses and therapists for compassionate, attentive care, while others report serious understaffing, unsupervised patients, and at least one severe safety incident. The facility appears to depend heavily on which staff are on shift, with experiences ranging from excellent to alarming. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Norris Post-Acute and Rehabilitation Center do on recent health and safety inspections?

Norris Post-Acute and Rehabilitation Center had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Norris Post-Acute and Rehabilitation Center?

Submit the Request Information form on this page, or contact Norris Post-Acute and Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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