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Crowne Health Care Of Mobile

954 Navco Road

3.6(59 ratings)· Mobile average: 3.9

Crowne Health Care Of Mobile, photo 11 / 5

Quick Facts

Total units
148
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
148
Nursing coverage
RNs on-site around the clock, five days weekly
Physician involvement
Physicians and RNs make weekly rounds
On-site specialists
Dentist, podiatrist, and dietitian visit on-site
Outdoor memory care space
Secure courtyard for resident use

What Families Think

Most reviewers describe Crowne Health Care of Mobile as a compassionate, attentive place where staff learn residents by name and families feel included in care decisions. One detailed account, however, describes repeated falls, fractures, and delayed family notification, raising concerns about safety oversight and communication during incidents.

The Good

  • Staff described as warm, attentive, and respectful
  • Daily physical, occupational, and speech therapy available
  • Regular family communication about care and health updates
  • Southern-style, home-cooked meals with dietary accommodations
  • Recognized for best practices by state nursing home association
  • Robust activities program including outings and entertainment

The Bad

  • One report of delayed family notification after resident falls and fractures
  • One report describing dismissive response from admin/nursing leadership to injury concerns

AI-generated from reviews and community data.

Crowne Health Care Of Mobile is a senior living community in Mobile, Alabama offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 59 reviews.

About Crowne Health Care Of Mobile

Crowne Health Care of Mobile is a skilled nursing facility in Mobile, Alabama, providing long-term care, rehabilitative services, and specialized memory care for individuals with Alzheimer's disease and dementia. The facility is Medicare- and Medicaid-certified and accepts private and self-pay insurance.

The community offers personalized care plans developed by registered nurses and physicians who make weekly rounds. Registered nurses are available around the clock, five days a week. On-site specialists include a dentist, podiatrist, psychosocial services specialist, and registered dietitian. Therapeutic services include physical therapy, occupational therapy, speech therapy, IV therapy, and swallow studies. A licensed social worker collaborates with family members to ensure care needs are met.

Crowne Health Care operates 174 beds in a homelike atmosphere with common areas designed for social gathering and recreation. A registered dietitian prepares Southern-style, home-cooked meals with attention to special dietary needs and textures. The facility features a recreation room and secure courtyard for resident use.

An Activities Director plans a robust daily program including music entertainment, food tasting, movies, sporting events, local restaurant excursions, and smaller interest-based activities. Residents have opportunities to exercise, build relationships, and participate in group or individual activities. The facility was awarded for best practices by the Alabama Nursing Home Association.

The specialized memory care unit serves residents with Alzheimer's and dementia through stimulating activities designed to engage the mind and body, along with support and education for family members and caregivers.

Types of Care at Crowne Health Care Of Mobile

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Crowne Health Care Of Mobile

3.6overall · 59 ratings combined

3.6★ on Google (59)

Kim Kennedy

Jun 2026

via Google

Having to place my mom in a nursing home was one of the hardest decisions I've ever had to make. Like most families, it's something you never want to face. From the moment I walked through the doors at Crowne, I felt comforted. Ms. Teresa and the head nurse greeted me with such kindness. I was in tears, and they both took the time to hug me and reassure me that my mom would be well cared for. It's been over a week now, and I couldn't be more grateful. Every staff member has gone above and beyond to make my mom feel safe, comfortable, and respected. They treat her as a person, not just a room number. Everyone knows her by name, and that personal touch means the world to me. Thank you to the entire team at Crowne for your compassion, professionalism, and the wonderful care you provide. I truly appreciate everything you do.

Lee Schwall

Mar 2026

via Google

We have been so pleased with the caring staff here. Sadly my Mom passed away Mar 21. We were so moved at how many staff members stopped by to pay their respects and relate stories about their interactions with her. Lee and Cathy Schwall and Lori Schwall.

Rene McElroy

Nov 2025

via Google

My mother was at Crowne Health Care for a short time. During that short time, everyone was so helpful, knowledgeable, kind and caring. My mother had therapy daily, staff that truly cared about her wellbeing, and communication with our family regularly. She felt safe and truly cared for while she was there. I am appreciative for the genuine respect and care my mother received. Thank you to all the nurses and staff.

Dave Hill (GoFly-MediaPix)

Feb 2025

via Google

My mother was a resident here. The first 6 months seemed ok, and mom settling in. Then it all started to change. One incident after another, and another. The admin leadership team conduct their little investigations and miraculously they are never at fault! So they say! In the past year my 88 yr old mother has had 2 slip and fall accidents resulting in a broken ankle, and then almost exactly 1year later she has a broken leg. In both cases, they neglect to contact myself (son and designated healthcare advocate) in a timely manner. The first incident took 3-4 days and I found out from my mother, not the staff! The most recent incident it was more than 24 hrs before I was made aware, again hearing it from mom. The nursing staff in both incidents truly tried to convince me that these injuries were nothing serious, “she’s just bruised”! I had to demand mother be taken to the emergency hospital to be treated properly, X-ray and seen by a doctor! In both cases mother had a broken ankle and then a broken fibula. The staff at Crowne health mobile had failed to provide proper quality care, instead they were neglectful and instilled emotional distress and mental anguish! These problems start at the top of admin, director nursing and on down the line! I will say there is one social worker, maybe 2 who truly care and do their best even if their hands a tied behind their backs with admin!

Nance Joiner

May 2024

via Google

I recently checked my mother into Crowne because she needed skilled nursing care and could no longer live by herself. I know how much she wanted to avoid this after having seen others transition to nursing homes. To say we were extremely apprehensive is a gross understatement. However in the days I helped her acclimate, I was amazed at how caring and responsive the staff are, how much attention they give their patients, and how much they work to make them comfortable and provide an environment filled with activities and socialization. They were also very responsive to my questions and concerns, providing me info to make decisions about her care. It is still not what we wish for her but I definitely feel that we have her in the best facility and with remarkable staff. That is very comforting for family who do not live close.

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Government Inspection History

3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 19, 2019Fire Safety StandardHealth Standard11 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2019

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

Aug 16, 2018Fire Safety StandardHealth Standard7 citations
  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2018

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2018

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2018

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2018

Jun 22, 2017Fire Safety StandardHealth Standard4 citations
  • Store, cook, and serve food in a safe and clean way.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2017

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2017

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2017

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2017

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crowne Health Care Of Mobile offer?

Crowne Health Care Of Mobile offers Memory Care and Skilled Nursing / Long Term Care.

Where is Crowne Health Care Of Mobile located?

Crowne Health Care Of Mobile is located at 954 Navco Road in Mobile, Alabama.

What do families say about Crowne Health Care Of Mobile?

Most reviewers describe Crowne Health Care of Mobile as a compassionate, attentive place where staff learn residents by name and families feel included in care decisions. One detailed account, however, describes repeated falls, fractures, and delayed family notification, raising concerns about safety oversight and communication during incidents.

How did Crowne Health Care Of Mobile do on recent health and safety inspections?

Crowne Health Care Of Mobile had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crowne Health Care Of Mobile?

Submit the Request Information form on this page to connect with Crowne Health Care Of Mobile and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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