MyLivingChoice

Crown Point Health Suites

6640 Iola Avenue

3.5(101 ratings)· Lubbock average: 4.4

Crown Point Health Suites, photo 11 / 5

Quick Facts

Total units
108
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
108
Care Model
Small-house model with four resident households
History
Family-founded in 1959, now part of a larger network

What Families Think

Crown Point Health Suites is a skilled nursing and rehabilitation facility in Lubbock with a long history in the community, uses a small-house care model, and receives mixed reviews—some families praise the rehab team and cleanliness, while at least one raises serious concerns about basic care.

The Good

  • Rehab team praised for helping residents regain mobility
  • Facility described as consistently clean and welcoming
  • Staff frequently described as kind and attentive
  • Good food quality noted by multiple reviewers
  • Activities like bingo and dominoes keep residents engaged

The Bad

  • One report of missed medication, unsigned lidocaine patches, and soiled diaper left unaddressed
  • One report of a rude nurse and dismissive response from administration
  • No published pricing information available

AI-generated from reviews and community data.

Crown Point Health Suites is a senior living community in Lubbock, Texas offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 101 reviews.

About Crown Point Health Suites

Crown Point Health Suites is a senior care and rehabilitation facility in Lubbock, Texas, offering clinical rehabilitation and long-term care services. Founded in 1959 and rooted in the Lubbock community, the facility was established by the grandchildren of Ida Mae Jewell and continues to uphold the family's legacy of compassionate service.

The community has recently joined the Foursquare Healthcare network, gaining access to shared resources and clinical expertise while maintaining its commitment to resident care and quality of life. Crown Point operates using a small house model, replacing traditional long hallways with four distinct households, each with a dedicated team, private kitchen, and hearth to create a familiar recovery environment.

As a nursing facility and assisted living provider, Crown Point maintains oversight through a long-term care ombudsman who helps residents resolve complaints confidentially and at no charge.

Types of Care at Crown Point Health Suites

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Crown Point Health Suites

3.5overall · 101 ratings combined

3.5★ on Google (101)

tim gilley

Jul 2026

via Google

"Short staffed." Crown Point is maybe a 1 out of 10 so far. My dad (82, surgery on broken leg)sat on the edge of his bed for 40 minutes waiting(pressing the call button) for someone to help him lie down. Driving 20 minutes from Ropesvile, I got there and 2 aids, Irmalinda and Sabrina had just gotten Dad into bed. I was upset and I let them know it. They said I was yelling at the wrong people. Went up the chain of command to Chasity, night supervisor. She apologized profusely, again stating they are short staffed. Chasity called or texted Christy, the on call Assistant Director of Nursing. At 8:16 p.m. Chasity stated that Christy had contacted Gloria, the on call higher up administrator and that Gloria was going to call my sister (who lives with my dad). 8:53, still no call. Working now on removing or transferring my dad.<br>Edit: To her credit, Gloria did call a few minutes after I posted this review. She was polite and apologetic. She asked what they could do to help at this point. I started nothing.

Yolanda Perez

Jul 2026

via Google

Thanks Crown Point for being a great part of Lubbock, Texas your love and dedication to all is why new referrals and great reviews open doors to those in need of a great facility for our love ones.<br>5 star all the way💯%

N. Celli

Jul 2026

via Google

Crown Point Health Suites is a great place if you’re looking for quality rehab or skilled nursing care in Lubbock. The staff is friendly, caring, and always willing to help. They go out of their way to make residents feel comfortable and treat everyone with kindness and respect.<br><br>The facility is clean, well-kept, and has a welcoming atmosphere. The nurses, therapists, and caregivers work well together and genuinely care about helping residents recover and feel their best.<br><br>The administrator is approachable, compassionate, and clearly committed to creating a positive environment for both residents and staff. That leadership shows in the quality of care and the welcoming culture throughout the facility.<br><br>It’s easy to see that the team takes pride in what they do. Crown Point Health Suites is definitely a place that families can feel good about choosing for their loved ones.

Anthony Love

Jul 2026

via Google

Praying healing hands over this facility! Amazing staff that sacrifices so much for my love one! This facility does so much for their patience! Love ones are in great hands!

Amanda Hope

Jul 2026

via Google

Visiting this facility for the past 7 years always, super impressed by the cleanness no matter the time of day. The hospitality of the staff is always very welcoming. I believe the staff respects each other and It shows in Their facility as well as their residents. Thank you to Gloria and her staff.

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Government Inspection History

9 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Fire Safety StandardHealth Standard6 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026

Nov 20, 2025Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

May 19, 2025Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2025

May 9, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 15, 2025

Feb 5, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 22, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2025

Sep 5, 2024Health Complaint2 citations
  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

Jul 19, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 2, 2024

Jan 4, 2024Fire Safety StandardHealth Standard3 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

Sep 26, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crown Point Health Suites offer?

Crown Point Health Suites offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Crown Point Health Suites located?

Crown Point Health Suites is located at 6640 Iola Avenue in Lubbock, Texas.

What do families say about Crown Point Health Suites?

Crown Point Health Suites is a skilled nursing and rehabilitation facility in Lubbock with a long history in the community, uses a small-house care model, and receives mixed reviews—some families praise the rehab team and cleanliness, while at least one raises serious concerns about basic care.

How did Crown Point Health Suites do on recent health and safety inspections?

Crown Point Health Suites had 9 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crown Point Health Suites?

Submit the Request Information form on this page to connect with Crown Point Health Suites and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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