Gina
Aug 2026
I am happy this is where my mom ended up. The staff is great. The place is clean, sunny and open. Feels like a home not a nursing home. I can relax knowing she’s in good hands. Thank you Cooperstown for taking such good care of mom!
1 / 6Quick Facts
- Total units
- 174
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 174
- Inspections
- View history (46 citations)
- Ownership
- Part of the multi-facility Centers Health Care network
CMS Care Compare
What Families Think
Cooperstown Center for Rehabilitation and Nursing is a skilled nursing and rehab facility in Cooperstown, NY, operated as part of the Centers Health Care network. Specific resident or family reviews weren't provided, but the facility highlights individualized rehab planning, round-the-clock nursing, and a CMS Five Star quality rating.
The Good
- Individualized rehabilitation plans for each resident
- Expert therapists using advanced rehab technology
- Large, dedicated care staff for hands-on support
- Round-the-clock nursing care available
- Earned a CMS Five Star quality rating
The Bad
- No published pricing information available
- Google rating of 3.5 from 89 reviews suggests mixed experiences
AI-generated from reviews and community data.
Cooperstown Center is a senior living community in Cooperstown, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 91 reviews.
About Cooperstown Center
Cooperstown Center for Rehabilitation and Nursing is a rehabilitation facility in Cooperstown, New York, offering both short-term and long-term care. The community is part of the Centers Health Care network and focuses on individualized rehabilitation plans to help residents return home and resume their daily lives.
The facility emphasizes skilled nursing and rehabilitation services delivered by expert therapists who utilize cutting-edge rehab technology. Clinical specialists are available to address a wide range of resident conditions, and the center maintains a large, dedicated care staff to ensure each resident has multiple hands-on caregivers. The latest electronic medical record and charting technologies support coordinated care among all parties involved in resident treatment.
Cooperstown Center creates a community environment centered on family, friendship, and connection. The facility offers vibrant activities and programs designed to foster social engagement and support residents' emotional well-being throughout their recovery journey. Round-the-clock care ensures that residents receive assistance at all times.
The community has earned a CMS Five Star Rating, reflecting its performance in quality care and services.
Types of Care at Cooperstown Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Cooperstown Center
3.5overall · 91 ratings combined
3.5★ on Google (91)
kim W
Jun 2026
Horrible facility. If it wasn't so hard finding placement at the time (during covid), we would have moved our family member out. I had to put one star to make the post, but they don't deserve any. While my family member lived there, the place was filthy and they never had enough staff. The woman in the billing department is the most cold, heartless person I have ever dealt with. At one point, we were double billed for a month that we had already paid for. I had to get medicaid involved to fight it and before they would get it corrected in their computer system. After my loved one passed, we also had to fight with them over the amount on the final bill. (They charged for a full month when she was only there a couple of days into the last month she was alive.) We paid the final invoice 2 years ago and now I just received another bill in the mail for miscellaneous charges dating back to 3 and 4 years ago. I would like to know how there is more money due now, when the final bill I received showed a breakdown of all charges/payment made for a whole year - with each month paid in full to a zero balance. (The final check was also made out for the full amount on the bill.) Everything about this place is ridiculous and it really needs to be shut down.
Kimberly Saunders
Jun 2026
Every person in scrubs addressed the resident they saw with respect, familiarity and a smile. It truly warmed my heart. To me it seemed like the residents weren’t a job but friends to them. I applaud their compassion.
Chad Abrams
May 2026
Do not send your loved ones to this facility. I'm not sure how this place even has the rating it does. It should be 0. My Grandmother was a short term patient and everything went wrong that could've. There were maybe a couple staff that were actually decent to her- but the rest? Absolutely horrible. When my Grandmother was given a shower, the nurses who helped her were abusive. They sprayed water in her face (and I could hear my Grandmother screaming- something she had never done before). The food was not edible. It was either undercooked or just absolutely disgusting. The floors were (and still are) very sticky and dirty. The rooms are old and not cleaned properly. The "physical therapy" she received was poor and inconsistent. There were many times where she was left without water after asking for it numerous times. Then...here's the kicker. They decided she should become a long term permanent resident and did not consult with me or my family. This was after I had became her Power of Attorney, mind you. They had her sign a bunch of papers she did not understand and then they were caught in the act. I took action as high up as I could and miraculously they admitted to "making a mistake". It was very soon after this that we removed her from this facility. She has since passed but I will never, ever forget this absolutely horrible experience. Nobody was helpful. As I stated before, there were a few floor staff that were good to her. But, the rest? Everyone else from the bottom up was extremely rude and unprofessional. I reported this facility to the proper entities within the state. I would advise ANYBODY considering this facility to look elsewhere. Yes, there aren't many good options around but this is one you will surely regret! This place should be closed down immediately.
Fred Flintstone
May 2026
I would give this place zero stars if possible.. my family member was sent here and they don’t give adequate care resulting in death… they have had so many lawsuits which is public knowledge and the workers who seem to do the most get treated the worst…. The workers like Mary the laundry person who treated my family member terribly and was rude to them… she deserves to be fired. She has also been caught conversations with other residents about other staff members in a negative light. This is highly unprofessional!
Government Inspection History
4 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 2, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2024
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Dec 27, 2023Health Complaint2 citations
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Provide care by qualified persons according to each resident's written plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2024
Mar 8, 2022Fire Safety StandardHealth Standard22 citations
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2022
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Dec 20, 2019Fire Safety StandardHealth Standard10 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2020
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2020
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 10, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Cooperstown Center offer?
Cooperstown Center offers Skilled Nursing / Long Term Care.
Where is Cooperstown Center located?
Cooperstown Center is located at 128 Phoenix Mills Cross Road in Cooperstown, New York.
What do families say about Cooperstown Center?
Cooperstown Center for Rehabilitation and Nursing is a skilled nursing and rehab facility in Cooperstown, NY, operated as part of the Centers Health Care network. Specific resident or family reviews weren't provided, but the facility highlights individualized rehab planning, round-the-clock nursing, and a CMS Five Star quality rating.
How did Cooperstown Center do on recent health and safety inspections?
Cooperstown Center had 4 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Cooperstown Center?
Submit the Request Information form on this page to connect with Cooperstown Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Cooperstown Center? Claim this listing to update photos, pricing, and details. It's free.
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