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A.O. Fox Hospital

One Norton Avenue

2.6(189 ratings)· Oneonta average: 3.2

A.O. Fox Hospital, photo 11 / 6

Quick Facts

Total units
131
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
131
Facility type
Full hospital with ER, surgery, and cancer care

What Families Think

A.O. Fox Hospital is a hospital-based skilled nursing facility in Oneonta, NY, and its Google reviews mostly describe experiences with the emergency room and surgical units rather than long-term senior care. Feedback is split: some patients report excellent, attentive treatment during surgery or ER visits, while others describe serious communication and billing problems.

The Good

  • Nurses and PT staff praised after hip replacement
  • ER staff described as kind and attentive in some visits
  • Patients felt well-informed during multi-hour ER stays
  • On-site PT support helped recovery after surgery

The Bad

  • Multiple reports of ER staff being impersonal or inattentive
  • One report of a missed seizure diagnosis and poor follow-up
  • One report of a duplicate $500 billing error taking months to resolve
  • Overall Google rating is low at 2.6 out of 5

AI-generated from reviews and community data.

A.O. Fox Hospital is a senior living community in Oneonta, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 2.6 out of 5 across 189 reviews.

About A.O. Fox Hospital

A.O. Fox Hospital is a skilled nursing and long-term care facility in Oneonta, New York, with a licensed capacity of 131 beds. The hospital provides post-surgical rehabilitation and acute care services.

Family experiences at A.O. Fox are deeply inconsistent. Some families report positive surgical and emergency care encounters, with one describing nurses and physicians as "amazing" following hip replacement surgery. However, other families describe concerning lapses in clinical attention and communication, including a patient with seizures whose neurological symptoms were not prioritized, and an emergency room patient with chest pain who felt deprioritized while observing staff asleep at desks. Communication gaps and staff responsiveness emerged as recurring friction points in lower-rated accounts.

Billing and administrative issues have also frustrated families. One family spent months and multiple phone calls resolving a duplicate charge for bloodwork, reporting unhelpful attitudes from the billing department. These administrative frictions appear separate from direct clinical care quality.

A.O. Fox Hospital holds a 2.6 out of 5 Google rating based on 189 reviews, reflecting the sharp divide between positive surgical outcomes and broader concerns about attentiveness, communication, and operational consistency.

Types of Care at A.O. Fox Hospital

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of A.O. Fox Hospital

2.6overall · 189 ratings combined

2.6★ on Google (189)

Lily Moss

Jun 2026

via Google

Got charged $500 dollars for bloodwork in 2024. Already, ridiculous. Then, 18 FULL MONTHS LATER, I got the exact same bill again. It took me 2 months, 9 phone calls, and probably 4-5 total hours to get this resolved. I got attitude from the billing department the whole time, saying it was a legit bill, that there wasn't anything they could do, that a supervisor would call me back (They didn't, depsite being told that on 3 occasions) Took threatening legal action with a note in hand from my insurance company that it was a fraudulant bill for it to be resolved. Despicable.

Matt Orlando

Apr 2026

via Google

I had seizure. My first, wooo! They completely ignored anything myself or my loved ones had to say. Looked at everything but my brain. Even had me meet with a shrink that was annoyed they wasted his time, "Why am I even here? This is pointless, you don't need me." They transferred me to Cooperstown after one day because insurance blah blah, where they continued to ignore the fact that I WAS THERE FOR A SEIZURE! Now most of this I don't remember. Hey guys, is it my heart that kept me from being able to create new memories over those two days? Was it my heart that wiped out 6 months of memories? Oh no, that's right, I've spent time in the psych ward, it must be me faking, right? It's been a problem for years. And years. My father went to the ER, they sent him home with a chest cold without looking at his history, or listening to him. He died that night of congestive heart failure. Do not come here unless it's to get stable and go elsewhere. Don't go to Cooperstown either, they're not much better. Forget Bassett in general. Terrible, terrible network.

Emma Rowsam

Feb 2026

via Google

Very disappointing experience at the emergency room. I came in the middle of the night and staff was very impersonable with me, some barely even talking to me or updating me on results. I had to ask for my results as I watched the staff fall asleep at their desks, including the doctor. I didn’t feel like a priority as a patient even though I came in experiencing intense chest pain and felt very disappointed with the whole experience.

Susan K. F.

Dec 2025

via Google

12/26/2025- I am writing this review at the request of my 38 y/o daughter who is on her way being transferred to a bigger hospital. She had surgery on her right knee 1 week and 1 day ago. This morning she woke up suddenly feeling very ill. She called for an ambulance and was taken directly to AO Fox Hosp. She has been in the ER the entire day almost 8 hrs. She was treated WONDERFULLY, kept informed, had multiple tests and was moved to different sections on the dept. Each employee treated her with kindness and respect and kept her well informed. She would especially like to give a shout out to: Dr. Pepper, RN (travel) Larissa, and ER tech Jericca. They took wonderful care of her and made her feel very cared about. No one who has to go to an ER should be looking to be treated as if they are the only one there. It's a very tough environment and I can assure people that the life and death decisions are heart breaking. My family and I HIGHLY recommend the AO Fox Hosp Emergency room !

Nancy Jacques

Oct 2025

via Google

I had a total left hip replacement done on Aug. 28, 2025. I had the best experience & care while I was at A.O. Fox Hospital. The Nurses, anesthesiologist and Dr. Mills were amazing. Also the Nurses & the PT girls took very good care of me after my Surgery.Thank you to all of you! I’m still doing PT an doing very well. No more pain! Thank you Nancy Jacques 🙏🏻

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Government Inspection History

4 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 22, 2025Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2025

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2025

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2025

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 9, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 9, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025

Apr 26, 2024Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2024

May 26, 2022Fire Safety StandardHealth Standard8 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2022

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 21, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2022

Oct 31, 2019Fire Safety StandardHealth Standard16 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2020

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2019

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2020

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2019

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does A.O. Fox Hospital offer?

A.O. Fox Hospital offers Skilled Nursing / Long Term Care.

Where is A.O. Fox Hospital located?

A.O. Fox Hospital is located at One Norton Avenue in Oneonta, New York.

What do families say about A.O. Fox Hospital?

A.O. Fox Hospital is a hospital-based skilled nursing facility in Oneonta, NY, and its Google reviews mostly describe experiences with the emergency room and surgical units rather than long-term senior care. Feedback is split: some patients report excellent, attentive treatment during surgery or ER visits, while others describe serious communication and billing problems.

How did A.O. Fox Hospital do on recent health and safety inspections?

A.O. Fox Hospital had 4 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit A.O. Fox Hospital?

Submit the Request Information form on this page to connect with A.O. Fox Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Oneonta.