Mariette Chernay Fleck
Jul 2026
Horrible service. Inconvenient on every level. ZERO stars would be more appropriate. Save yourself the heart ache of incompetence.
Community Home Health Services
9894 E 121st St2.4(86 ratings)· Fishers average: 4.2
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Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 1976
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Community Home Health Services provides home health and hospice care, including CPAP and durable medical equipment supplies, in Fishers, Indiana. Most reviewers describe frustrating experiences with billing accuracy and phone customer service, though a few note that in-person pickup staff were pleasant and the process for getting or returning equipment was simple.
What reviewers praise
- Friendly, helpful staff during in-person equipment pickup
- Convenient location compared to other branches
- Easy process for returning CPAP equipment
- Smooth initial consultation experience for some patients
What reviewers flag
- Multiple reports of billing errors and being overcharged
- Several reviewers describe long waits and inconsistent answers from phone customer service
- One report of not receiving doctor-ordered equipment due to cost
- One reviewer had to call to request an itemized bill, unavailable online
AI-generated from reviews and community data.
Community Home Health Services is a home health agency serving Fishers, Indiana offering Home Health. Families rate it 2.4 out of 5 across 86 reviews.
About Community Home Health Services
Community Home Health Services is a Medicare-certified home health agency serving Fishers, Indiana since 1976. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 3.5 of 5 stars. Reviewers consistently report frustration with customer service, particularly regarding billing and phone wait times. Multiple reviewers describe billing errors, difficulty reaching representatives, and challenges obtaining itemized statements online. One reviewer noted that "customer service is awful and can't really explain it" when calling about billing issues. Communication between departments appears inconsistent, with callers receiving different answers depending on whom they reach.
In contrast, one reviewer had a positive in-person experience, writing that "the staff were nice and my consultation went well," though noting initial confusion about desk coverage at the location. The gap between in-person and phone-based interactions is a recurring theme in the feedback.
Types of Care at Community Home Health Services
Home Health
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Help Me ChooseReviews of Community Home Health Services
2.4overall · 86 ratings combined
2.4★ on Google (86)
A S
Jul 2026
Their phone customer service and Bill absolutely sucks. Takes forever to make them understand what the problem even is.. It seems outsourced to the cheapest possible person they can find. Staff at pickup was great but have no resources on the site for billing, insurance and related stuff, only way is this trashy phone service. I wish I had another option.
Angela BSU
May 2026
They over bill you on a regular basis. When you get the bill they'll tell you that they have to bill you every month even though you only get supplies every 3 months. However when looking at my payments so far I've paid 4 months in a row for supplies even though I didn't get 4 months of supplies. When you call billing customer service is awful and can't really explain it.
Kayla Troxell
May 2026
I am grateful for this location as it was so much more convenient than going to another location. I will say it is a little weird walking in and no one is at the desk and someone just comes through the doors to the waiting area to ask you what you need. But overall the staff were nice and my consultation went well. I got my Cpap and was able to come back when I needed a new mask. Even returning my Cpap was easy.
Suzanne Perry
Apr 2026
It goes from bad to worse with this company. Call center always has long waits and when being bumped from one representative to another you get a totally different answer from each person. Billing is sketchy or at best very inefficient. The worst is that they do not offer what my doctor specifically ordered for me. They made the decision not to carry it because it was too expensive. I have a specific health issue that requires this kind of mask. The doctor ordered it for me considering my health issues. But the supply company decided, even though I would be responsible for paying for it. It was too expensive for them to provide it for me. I don’t quite understand that. I have used Community Health services for over 20 years. Not sure what has changed. Just know they have changed. There is no way around it, got to change providers!
Medicare Quality of Care
Community Home Health Services is a Medicare-certified home health agency (certified since 1976). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency79%US 79%
- Rated their overall care 9 or 10 out of 1085%US 85%
- Care was given in a professional way87%US 89%
- The team communicated well84%US 86%
- The team discussed medicines, pain and home safety81%US 82%
310 completed patient surveys, 24% response rate.
Hospital outcomes
- Discharged to the community86%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Better than
How patients did
- Care started within 2 days of referral88%US 94%
- Patients got better at walking or moving around91%US 83%
- Patients got better at getting in and out of bed92%US 83%
- Patients got better at bathing91%US 86%
- Patients' breathing improved95%US 85%
- Patients got better at taking medications correctly90%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations68%US 61%
Service area
Community Home Health Services reports serving 103 ZIP codes, including Indianapolis, Anderson, Muncie, Carmel, Fishers, Greenwood, Noblesville, Albany, Alexandria, Arcadia and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157046. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Community Home Health Services offer?
Community Home Health Services offers Home Health.
How much does Community Home Health Services cost?
Community Home Health Services has not published its pricing. For context, communities in Fishers that publish rates start around $3,149 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Community Home Health Services located?
Community Home Health Services is located at 9894 E 121st St in Fishers, Indiana.
What do families say about Community Home Health Services?
Community Home Health Services carries a 2.4 out of 5 rating from 86 Google reviews. Community Home Health Services provides home health and hospice care, including CPAP and durable medical equipment supplies, in Fishers, Indiana. Most reviewers describe frustrating experiences with billing accuracy and phone customer service, though a few note that in-person pickup staff were pleasant and the process for getting or returning equipment was simple. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Community Home Health Services?
Yes. Community Home Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Community Home Health Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Community Home Health Services?
Submit the Request Information form on this page, or contact Community Home Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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