490 West Poplar Avenue
3.9(107 ratings)· Collierville average: 4.5
1 / 6CMS Care Compare
Reviews of Collierville Nursing and Rehabilitation are sharply divided: many families describe attentive, communicative staff and a clean, welcoming environment, especially for short-term rehab stays. However, one detailed account raises serious concerns about hygiene, response times, and safety protocols that families should ask about directly.
AI-generated from reviews and community data.
Collierville Nursing and Rehabilitation is a skilled nursing / long term care community in Collierville, Tennessee. The community is licensed for up to 114 residents.
Families rate Collierville Nursing and Rehabilitation 3.9 out of 5 based on 107 Google reviews.
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Help Me Choose3.9overall · 107 ratings combined
3.9★ on Google (107)
Frank Zito
Feb 2026
The staff at Collierville Nursing and Rehab is and has been fantastic for my 95 year old father. They keep me posted on a regular basis with regard to his care, too, and that’s very comforting. I live close and am there almost everyday and they STILL call me with updates. To me, that’s impressive. It’s one thing to be nice and friendly but it’s another thing to provide quality care. They provide both. And it’s very much appreciated.
Tiffany Nicole Swanson
Feb 2026
Please look somewhere else for your loved one’s care…. Staff has stolen my mom’s things multiple times from her room, the fire alarm went off this morning and I called the front desk who do not know their fire protocol. I’ve found dried up stool on the floor a few times, my mom has been wet for several hours a few times so now I come here daily to make sure she’s good and changed. Patients should be changed or at least checked every 2-3 hrs and we’re lucky if they’re changed every 4. The call buttons the patients have is a joke… depending on who is at the main desk on floor will depend on IF the patient is checked on. If you can, keep your loved one’s home and care for them yourselves… Hoping to transition her out of here very soon.
Jessica Metcalf
Dec 2025
My family has had a wonderful experience with this nursing home. The staff is kind, patient, and truly cares about the residents. The facility is clean, organized, and has a warm atmosphere. My loved one always feels safe and well-supported. Highly recommend!
Jim Wilson
Dec 2025
The building is really clean when we first entered. We didn’t know what to expect because of past reviews. But Chances exceeded our expectations during the facility tour. I now feel comfortable with my mom coming here for rehab.
cersec harrison
Jan 2023
I done a tour of the rooms and this is what I saw so the reviews can’t be right. I walked through it was clean. The residents were listening to music and doing activities. It was a family like environment. I was impressed because I don’t like Nursing Homes but what I read on the reviews and what I saw is not the same this is not a 1 star facility
Collierville Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Collierville Nursing and Rehabilitation is located at 490 West Poplar Avenue in Collierville, Tennessee.
Reviews of Collierville Nursing and Rehabilitation are sharply divided: many families describe attentive, communicative staff and a clean, welcoming environment, especially for short-term rehab stays. However, one detailed account raises serious concerns about hygiene, response times, and safety protocols that families should ask about directly.
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