MyLivingChoice

Navion of Cotswold

3610 Randolph Rd.

4.1(89 ratings)· Charlotte average: 4.3

Part of Navion Senior Solutions · all operators · 51 communities · 4.6★ average

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Navion of Cotswold, photo 11 / 6

Quick Facts

Starting price
$4,995/mo

30% above the Charlotte median

Total units
104
Licensed capacity
104 residents

North Carolina DHSR

Licensed capacity
Licensed for up to 104 residents
Pricing transparency
Pricing not published, contact community directly

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Charter Senior Living of Charlotte is an assisted living community that families rate 4.1 out of 5 based on 88 Google reviews. Beyond the rating, no detailed review text, amenities, or pricing information is available to describe specific resident experiences.

What reviewers praise

  • Strong overall rating of 4.1 out of 5
  • Rated by a solid base of 88 reviewers

What reviewers flag

  • No published pricing information available

AI-generated from reviews and community data.

Navion of Cotswold is a senior living community in Charlotte, North Carolina offering Assisted Living, Memory Care and Respite / Short-Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Published pricing starts around $4,995 per month. Families rate it 4.1 out of 5 across 89 reviews.

About Navion of Cotswold

Navion of Cotswold is an assisted living community in Charlotte, North Carolina, licensed for up to 104 residents. The community offers 24-hour staff, private rooms, a restaurant-style dining room, wheelchair accessibility, housekeeping and laundry service, medication management, an emergency call system, and social activities and gathering spaces.

Reviews are mixed. Some reviewers praise the location and team, while others report serious concerns about care quality, medication management, pain control, and responsiveness to families. Communication and nursing responsiveness appear as consistent themes among reviewers with negative experiences.

Types of Care at Navion of Cotswold

Assisted LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities

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Reviews of Navion of Cotswold

4.1overall · 89 ratings combined

4.1★ on Google (89)

Christine Fedewa

Aug 2026

via Google ↗ · Report

Husband spent 7 total days there. One day to move in he left to go to Alder Care Hospice on day 7 passed away the next day We then cleaned his room out on Sunday so a total occupancy of 12 days. The worst 7 days ever. He was in constant pain screamed every night in pain. We were told the pain would be controlled which it wasn’t. They were told he needed assistance with feeding as he couldn’t feed himself. I Came in one morning to see him in a wheelchair, they stuck a fork in his frail hand to feed himself. Juice was all over his tray and dripping on the floor. He was left sleeping in his chair in a hallway all by himself They messed up the refund of the $$ I paid upon his arriving. There was a so called $3000 “Maintenance “ fee that was non refundable for any damage they had to fix after he left. We hung no pictures, tv was not mounted to the wall. We left the place cleaner than when we arrived and they refused to do a partial refund of that ridiculous fee. First refund check they sent me was short by almost $700. I had to send a detailed account of how it should have been figured. After a month they finally sent a second check for the rest of my refund but still refused to send a partial refund for the maintenance fee I paid. The Hoyer lift charge was $1,000 a month Terrible. For the 12 days we actually occupied the place with him only being there 7 days we paid over $6881 for his 7 day stay. Pretty damn expensive. Please do your research. That Maintenance fee is a terrible amount to pay. Sadly I got took

S R

Jul 2026

via Google ↗ · Report

THEY ARE KILLING YOUR LOVED ONE!!! If you care anything about your loved ones you would refrain from moving them to this place! My mom got a UTI and left unattended hit her head, busted her lip and hip in this place. She’s been sent to the emergency room literally every week since she moved to this facility! 4 TIMES! Each emergency visit she had to stay a week or more and she only was transferred to the facility in June! I was wondering yesterday why she don’t sound like her self and no one said anything. Since that fall she has not eaten, drank, talked or moved for a week!!! She’s bed ridden since July 18th. My mom was so full of life till she went to this place. The signs are there don’t ignore it. Read the reviews. Communication is nonexistent just like that staff!!! My mom could die any day now. I pray to God no one sends their family member here and go through this.<br><br>UPDATE: showed up unexpectedly since I was told my mother isn’t mobile, eating or talking for a week since they let her fall. I’ll start with from the moment I enter, no one at the desk. The one employee we saw running inside let us in and left us at main entrance and disappeared. Saw a resident on that entire floor by herself in a wheelchair and she had to direct us to find my mom’s room. Memory care patients are in the basement! No window, place looks depressing. Got to the first floor saw one tech and she did not even asked how she can help or who are. Asked her where to find the room number and she just pointed. Mind you I could be some random walking in there to harm a resident. Every corner a resident is ALONE! Got to my mom’s room and she was hanging off the bed, in a freezing cold room, blood clots on both her heels and water blisters on her ankles and under toe, malnourished and bruised. I had to call 911 to come save my mom. I brought food and she was so happy to have something in a her mouth and was starving! Bruised arms and roaches running around her room. Empty boxes laying around the room. The cops came and got emt to take my mom to the ER bc she has not eaten in over a week!!! They would not even feed assist her or groom her. If I did not show up when I did my mom would probably would have died! My mom is currently in the hospital and they agree with me to not send her back to that home! My mom is eating again and been on iv since I got her away from that graveyard! Currently seeing a wound specialist and still not mobile.<br><br>PLEASE CHECK ON YOUR LOVED ONES! They can keep changing the name of the facility but they can’t change the nightmare of a place that is!

S. A. Martin

Jun 2026

via Google ↗ · Report

The nurse on staff is the absolute worse. Doesn’t return phone calls. Doesn’t reply to emails. No follow up at all.

Lucas Donnelley

Jun 2026

via Google ↗ · Report

Can't beat the location and the Navion team is so amazing!

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Frequently Asked Questions

What types of care does Navion of Cotswold offer?

Navion of Cotswold offers Assisted Living, Memory Care and Respite / Short-Term Care.

How much does Navion of Cotswold cost?

Published pricing at Navion of Cotswold starts around $4,995 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.

Does Navion of Cotswold offer respite or short-term stays?

Yes. Navion of Cotswold lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Navion of Cotswold located?

Navion of Cotswold is located at 3610 Randolph Rd. in Charlotte, North Carolina.

What do families say about Navion of Cotswold?

Navion of Cotswold carries a 4.1 out of 5 rating from 89 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Navion of Cotswold?

Submit the Request Information form on this page, or contact Navion of Cotswold directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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