Claudia Cruz
Jun 2026
No es recomendable no me dejaban sacarla hasta que se venciera la aseguranza me traían a vuelta y vuelta hasta que se volvió a caer
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 80
- Inspections
- View history (43 citations)
- Nurse-to-patient ratio
- About one nurse per 20 patients
- Location
- About five minutes from the hospital
- Medicare coverage
- Skilled nursing care covered by Medicare up to 100 days
CMS Care Compare
What Families Think
Center at Zaragoza is a skilled nursing facility in El Paso offering short-term rehabilitation after hospitalization. Many reviewers praise the compassionate nursing and therapy staff and describe strong recovery outcomes, while a couple of reports raise serious concerns about slow response times, understaffing, and phone communication.
The Good
- Compassionate, attentive nursing and CNA staff
- Strong physical, occupational, and speech therapy results
- Clean, modern, hotel-like facility
- Smooth discharge and transition process
- Onsite PT/OT facilities
The Bad
- One report of over an hour wait after calling for a nurse
- One report of unclean bathroom left uncleaned for a long time
- One report of staff being spread too thin for adequate care
- One report of extremely long hold times reaching the facility by phone
AI-generated from reviews and community data.
Center at Zaragoza is a senior living community in El Paso, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.7 out of 5 across 96 reviews.
About Center at Zaragoza
Center at Zaragoza is a skilled nursing facility in El Paso, Texas that provides short-term rehabilitation and recovery care for patients who have recently been hospitalized. The facility accepts medically stable patients seeking to continue their recovery process in a comfortable environment and work toward their highest level of independence and wellness.
The center offers skilled nursing care covered by Medicare for up to 100 days, including services such as changing sterile dressings and physical therapy. Frequent physician visits are part of the care provided during a patient's stay.
Physical therapy services address walking, range of motion, strengthening, balance, and management of stairs and inclines. Occupational therapy focuses on daily tasks that may have become challenging. During rehabilitation, patients are provided with equipment needed to facilitate their recovery, and the facility will order brand new equipment for patients to take home upon discharge if deemed necessary for their daily routine.
The Center consistently invests in its facilities to ensure guests have a comfortable stay during their recovery period.
Types of Care at Center at Zaragoza
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Center at Zaragoza
3.7overall · 96 ratings combined
3.7★ on Google (96)
veronica luevanos
Jun 2026
Great therapy staff they work on the areas they know you are having problems highly recommend them, and nurses there is two nurses that check up on you to see if you are doing ok if you need anything two great nurses.
Mike Medina
May 2026
My father, Miguel Medina, was transferred to The Centre at Zaragoza after being released from UMC Hospital. Before his release, a nurse from this facility personally went to evaluate him at the hospital and agreed he was stable enough to return to their care.<br><br>Tragically, the same night he arrived back at the rehab center, he passed away around midnight after fluid accumulated in his lungs. Our family is devastated and left with serious concerns about the level of care, monitoring, and attention he received during those critical hours.<br><br>What also deeply troubles us is the inconsistency surrounding the timeline of his death. The time EMTs pronounced him deceased did not match the time the nurse called me to inform me he had passed away.<br><br>We trusted this facility to care for our father after the hospital cleared him for rehabilitation, and instead we are left with heartbreak and unanswered questions. I hope this review encourages accountability and greater attention to patient care so another family does not experience the same pain.
Marlyn Medina
May 2026
DO NOT trust this facility with your loved ones. My father was transferred here at 3:00 PM and was pronounced dead by midnight the very same day—he was in their care for less than 9 hours.<br><br>The hospital sent him here as "stable," but he arrived with a heart rate of 122 bpm and active sepsis. This facility chose to accept a critically ill man they were not equipped to monitor. Despite his documented history of "extensive aspiration" and severe respiratory risk, he was neglected during his most vulnerable moments.<br><br>When he was finally found unresponsive at midnight, staff suctioned 100ml of fluid from his airway, which physically proves he was not being watched or cleared. The lack of oversight for a medically fragile patient is inexcusable.<br><br>They make promises of care and rehabilitation that they do not keep. Our family is now seeking full accountability for his death. Please, save a life and take your family member somewhere else.
Daniel Natividad
Mar 2026
Do NOT bring your loved ones here. My mother was a resident here, briefly, following knee replacement surgery. After 7 miserable days (January 15-22) we made the wise decision to move her to ignite rehab. My first impression of The Center was the sound of a man crying out loud for a nurse to assist him, I could hear him from the hall yelling "Nurse!!". I would learn during my mothers short stay that ringing the nurse button, or saftey rope did not provide assistance from staff for over an hour. That is a downright dangerous environment. Nurses would give my mom medications without being able to fully inform her which pills she was taking. Maria, the daytime CNA scolded my mother for asking for ice for her ice machine since she was in pain. She told my mother in a very aggresive tone "look at me in the eyes, listen and understand, I have all these other patients to attend to.... I will get to it when I get to it". This crosses the boundry of professionalism. On another occasion my mother had fecal matter and vomit on her restroom floor (the anasthesia was not kind to her digestive system) She virtually had to beg for someone to come clean it, having to live in the smell of feces and vomit on the floor. Eventually, a OT cleaned the floor for my mom which is not his job and we are thankful to him. It is obvious that employees here are spread way too thin which has made it near impossible for patients to receive adequate care but more importantly to be treated with dignity.
Government Inspection History
7 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 20, 2026Health Complaint1 citation
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026
Nov 25, 2025Health Complaint1 citation
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2025
Nov 21, 2025Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2025
Jul 8, 2025Fire Safety StandardHealth Standard7 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025
Meet requirements for the use and maintenance of medical gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025
Jan 22, 2025Health Complaint6 citations
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 5, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2025
Apr 19, 2024Fire Safety StandardHealth Standard5 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Mar 16, 2023Fire Safety StandardHealth Standard22 citations
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Establish policies and procedures including evacuation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 15, 2023
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Center at Zaragoza offer?
Center at Zaragoza offers Skilled Nursing / Long Term Care.
Where is Center at Zaragoza located?
Center at Zaragoza is located at 12660 Pebble Hills Blvd. in El Paso, Texas.
What do families say about Center at Zaragoza?
Center at Zaragoza is a skilled nursing facility in El Paso offering short-term rehabilitation after hospitalization. Many reviewers praise the compassionate nursing and therapy staff and describe strong recovery outcomes, while a couple of reports raise serious concerns about slow response times, understaffing, and phone communication.
How did Center at Zaragoza do on recent health and safety inspections?
Center at Zaragoza had 7 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Center at Zaragoza?
Submit the Request Information form on this page to connect with Center at Zaragoza and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Center at Zaragoza? Claim this listing to update photos, pricing, and details. It's free.
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