4.1(34 ratings)· Champaign average: 4.3
1 / 6Most reviewers describe Carriage Crossing as clean, welcoming, and well-staffed, praising the food quality, respite care, and the ease of the move-in process. One reviewer, however, raised concerns about a poor first impression at a community event and reported hearing that residents have become less happy since a change in management.
AI-generated from reviews and community data.
Carriage Crossing Senior Living of Champaign is an assisted living and memory care community in Champaign, Illinois. The single-story community offers studio, one-bedroom, and two-bedroom apartments, each with its own kitchenette, private bathroom, and emergency response system.
The community provides personal assistance with activities of daily living and medication management, with certified staff on duty 24 hours a day, seven days a week. Support services include three daily meals, housekeeping, and laundry services.
Residents enjoy an active community with social and recreational activities, fostering companionship among friends and neighbors. The emphasis is on maintaining residents' health, wellness, dignity, and independence while providing the helping hand needed for activities residents may no longer be able to do safely on their own.
Carriage Crossing is managed by Gardant, a mission-driven company based in Kankakee, Illinois, and the largest provider of assisted living in Illinois. The community has received recognition as a 2025 recipient of the Bronze National Quality Award by AHCA/NCAL for improving the lives of residents through quality care.
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Help Me Choose4.1overall · 34 ratings combined
4.1★ on Google (34)
P. I.
May 2026
The administrator and her staff are amazing. Their care and compassion show in the everything they do. The rooms are clean and tidy. The meals look delicious. The residents seem so happy and comfortable. This is such a lovely place to call home!
Dakotah Scott
May 2026
I’ve been to an event here. This facility is a wonderful place. Very clean and very professional. Great atmosphere!! Would recommend to anyone and everyone!!
Amy
Jan 2026
I am very grateful for my respite care at Carriage Crossing. Everyone is kind, helpful and works as a team. The environment is clean and welcoming. Being here is giving both my husband and me safe, much-needed relief.
Khoryne Reed
Nov 2025
I had gone to a community event and had seen a table for this company. I'm guessing it was the marketer but they gave zero information about the company when I introduced myself. No business cards were handed out and the only things on the table were bottles that no one was offered. I had asked if this was the one located in Champaign and she gave me a confused look. It wasn't until I specified the one by the Carle on Curtis did it seem to click. For her to be the first impression of the company it doesn't seem to bode well with my opinion of how family members are taken care of. I know that a new company took over recentlyish but so far I haven't been impressed by the changes I have heard about. I do have family members who are at the age where finding a community for them is becoming a priority but she didn't sell this location to me. She told me nothing, gave no information and almost felt like the event was an after thought. Are the residents also after thoughts? Is any effort put into their cares? I work in a hospital and have seen fliers for this company so I know they exist but none were brought out or were at least in a location I saw at the start of the event. Other booths made sure to offer business cards, pamphlets or just little trinkets but it felt like they engaged more than she did. It felt like I got my two seconds then she just wanted to move on. I felt lack of effort on her part to sell the community to me. If she put no effort in to selling the community to me why would I even think about giving it any more thoughts? Before the changes I had heard a lot of great things about the company. The residents were taken care of, food was good quality, there were events planned. After this new company took over I have started to hear more about how unhappy people are. If she is the face of the company and many peoples first impression, I'm concerned about the image the company wants to portray.
Michelle Barclay
Feb 2025
I can’t say enough wonderful things about Carriage Crossing in Champaign. My in-laws moved into the community about a year and a half ago and as a family we continue to be so happy with the staff, the activities that are available and the food! We often eat with my in-laws and I have been pleasantly surprised each time how great the food is. Charlie made the moving in process as easy as it can be and he continues to be involved and interacts with my Mother in-law. It feels like home to her.
Carriage Crossing Senior Living of Champaign offers Assisted Living and Independent Living.
Carriage Crossing Senior Living of Champaign is located at 1701 Congressional Way in Champaign, Illinois.
Most reviewers describe Carriage Crossing as clean, welcoming, and well-staffed, praising the food quality, respite care, and the ease of the move-in process. One reviewer, however, raised concerns about a poor first impression at a community event and reported hearing that residents have become less happy since a change in management.
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