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Care United Home Care Agency

5519 E 82nd St Ste D

4.8(56 ratings)· Indianapolis average: 4

Care United Home Care Agency — photo 11 / 3

Quick Facts

Caregiver swaps
Will replace caregiver if not a good match
Family check-ins
Company calls weekly to check on care quality
Transportation help
Transportation provided to maintain family relationships

What Families Think

Care United Home Care Agency provides in-home medical and non-medical support for seniors in Indianapolis, including personal care, meal prep, medication reminders, and companionship. Most reviewers praise the caregivers and the agency's responsiveness, though one family reported a serious safety and accountability failure with a specific caregiver.

The Good

  • Caregivers reassigned quickly if not a good fit
  • Companionship includes outings and social engagement
  • Agency proactively calls families to check satisfaction
  • High overall rating from most reviewers
  • Caregivers are background-checked and credential-verified

The Bad

  • One serious report of caregiver misconduct and theft
  • One report agency ignored repeated safety complaints

AI-generated from reviews and community data.

About Care United Home Care Agency

Care United Home Care Agency in Indianapolis, Indiana provides comprehensive home care services designed to help seniors remain in their own homes rather than transition to assisted living facilities or nursing homes. The agency offers both medical and non-medical support services tailored to individual needs.

The agency's caregiving services encompass personal care and hygiene assistance, housekeeping and cleaning support to maintain a safe home environment, meal planning and preparation to ensure healthy nutrition, and medication management reminders for seniors taking multiple medications daily. Caregivers are fully screened, trained, and hand-picked to specialize in the specific needs of each individual.

Companionship care is a key component of the agency's offerings, with trained caregivers providing friendly interactions, accompanying seniors on outings, and encouraging participation in recreational activities to promote social engagement and mental stimulation. Transportation assistance is also available to help seniors maintain meaningful relationships with family and friends.

The agency employs a team approach involving collaboration among healthcare professionals to address both medical and non-medical aspects of care. Caregiver hiring involves thorough interviews, background checks, verification of certifications, and assessment of relevant experience to ensure quality care.

Types of Care

Home Health and Hospice

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Reviews

4.8overall · 56 ratings combined

4.8★ on Google (56)

Marie D

Nov 2025

via Google

Unsafe and Unprofessional Families Beware We trusted care United home Care in Indianapolis Indiana area to care for my disabled family member. Instead they sent a caregiver who became disturbingly attached to our disabled family member..committed criminal theft activities, and leaving our family member unattended while on the clock(theft of time)and the caregiver showed no boundaries with our family. I reported this to this agency multiple times they ignore my concerns and kept sending the same caregiver with false investigations no accountability no protection. if you're looking for a compassionate professional Care this is not the place document everything and advocate fiercely vulnerable clients deserve better

Preston Jackson

Oct 2025

via Google

Excellent Customer service!!! Excellent Care! I go visit my loved one's home and their aide would be there. The aide sits and talks and gets her up moving and dancing. I couldn't have asked for better care for someone that i love

Shannon Whitaker

Sep 2025

via Google

If youre looking for a place that will care for your loved one like you would, this is definitely the place. I've had a couple of family members who have received services from them. But just yesterday, I called in regard to getting my daughter a position as an HHA. The person on the phone was extremely nice and very welcoming. In conversing with her about kids and making sure they get off to the right start, I realized we had been on the phone for 15 minutes. She made me feel really comfortable, like I've known her for years. I believe her name was Neka (not sure of the spelling). I've called another time and spoke with a Dejeyana,( again, not sure of the spelling), and she was very nice as well. I would recommend this company just by the personable and professional experience that these ladies provided me. When asked to do a review, I didn't hesitate.

Misty Tucker

Oct 2024

via Google

This is an excellent service for your aging parent or adult in need of in home care. The first aid was not a good fit, which is the case at times. They didn't hesitate to find mom a new aid, Ginger. She was not only an aid, but quickly became best of friends/family to mom and my sister and I. She took the absolute best care of our mother. Mom fell in August. Ginger showed up for her care shift that morning and was ready to risk injury to get into mom's apartment to help her. Even now that mom has to be placed in a care facility, Ginger, on her own time, comes and visits her regularly. Also, the company itself calls regularly to make sure you are happy with the care given. They communicate very well with any concerns you may have. They have called every week since mom's fall to check on her and to offer support to all of us. I highly recommend them to anyone!!

Charles Warren

Feb 2024

via Google

My experience with Care United has been exceedingly positive. The level of professionalism and dedication surpassed my expectations. Their integrity, empathy, and emotional intelligence signal I can trust them with caring for my family members. It's hard finding a team you can depend on. I trust my Care United team!

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