D’ma Extraordinare
May 2026
I'll preface this review by noting we give Canterbury's care providers and reception staff 10 Stars.<br><br>My mother-in-law resided at Canterbury for a little over a year. While she was there, she thoroughly enjoyed the other residence and the care providers. She was happy and content. Canterbury is a lovely facility and they offer many daily activities for the residents, which allows them to engage with each other on a regular basis.<br><br>The negatives;<br><br>The food in the dining room is heavy on carbohydrates and starches. We dined with mom several times and found the food passable but not enjoyable.<br><br>Canterbury is ridiculously short staffed! Mom would call us in the wee hours of the morning requesting assistance to the restroom or other personal needs.<br><br>We were nickeled and dimed for items we didn't need or request. Every service or item is changed as a line item on your monthly statement. We purchased personal care items yet would find their items in mom's room.<br><br>Amended timeline -<br>January 29, 2025 - 1st Covid outbreak<br><br>February 14, 2025 - Norovirus quarantine<br><br>September 28th, 2025 - Our mom tests positive for covid<br>Quarantined September 28 - October 14, 2025<br><br>September 29 - falls while being assisted in the bathroom. Does not require hospitalization<br><br>October 10 - falls while being assisted in the bathroom. Transported to Peace Health via ambulance. Diagnosed with an acute non-displaced fracture of L-2<br><br>October 14 - *3rd fall in restroom while being assisted by an aide. Transported to Peace Health via ambulance. She is diagnosed with closed fracture in her lumbar vertebrae and scalp laceration<br><br>After 3 *supervised falls in short succession - we felt Canterbury was no longer a safe environment as she was a known fall risk. While the aides are kind and compassionate, we feel that additional training is imperative to prevent others from going through what our beloved parent experienced.<br>Sadly mom is no longer with us and we feel the falls drastically contributed to her demise.
