MyLivingChoice

Candlewood Rehabilitation And Healthcare Center

30 Park Lane East

4.1(77 ratings)

Candlewood Rehabilitation And Healthcare Center, photo 11 / 2

Quick Facts

Total units
148
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
148

What Families Think

Families describe Candlewood Rehabilitation And Healthcare Center as a clean, welcoming skilled nursing facility where staff are attentive to residents during rehab stays and extended care. Most reviewers praise the warmth and professionalism of the care team, though one family reported a billing issue and a curt response from management.

The Good

  • Staff described as friendly and warm
  • Facility kept clean
  • Attentive care during extended rehab stays
  • Visitor's lounge allows extended family visits

The Bad

  • One report of unresolved billing dispute over paid service
  • One report of dismissive manager response to a complaint

AI-generated from reviews and community data.

Candlewood Rehabilitation And Healthcare Center is a senior living community in New Milford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 77 reviews.

About Candlewood Rehabilitation And Healthcare Center

Candlewood Rehabilitation and Healthcare Center is a skilled nursing and long-term care facility in New Milford, Connecticut, with a licensed capacity of 148 residents.

Families consistently praise the cleanliness of the facility and the warmth of the staff. Multiple visitors noted that staff members are professional, caring, and supportive, with one family describing them as "kind and helpful." The visitor experience appears welcoming, with comfortable spaces for families to spend time together, and staff who encourage involvement in care such as helping with meals.

The facility holds a 4.1-star Google rating based on 77 reviews. While most reviews reflect positive experiences with staff attentiveness and family-centered care, at least one family reported an unresolved service issue regarding a paid personal care request that was not fulfilled.

Types of Care at Candlewood Rehabilitation And Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Candlewood Rehabilitation And Healthcare Center

4.1overall · 77 ratings combined

4.1★ on Google (77)

eder ahmeti

Jul 2026

via Google

The staff at Candlewood Rehab Center were extremely professional and caring during my mother’s extended stay at their facility. My family and I are very pleased and grateful for their help while she was in their care and subsequent follow up after she came home.

Jenny Howse

Jun 2026

via Google

My grandmother was at Candlewood many years ago and my Dad chose this facility for rehabilitation after being diagnosed with lymphoma. Every staff member that I came into contact with was kind and helpful! I highly recommend them!!

Kim Banton

Jun 2026

via Google

I paid for my father to receive a haircut and beard trim. I filled out the form requesting this service and left payment with front desk. My father never received service. When I went to retrieve his belongings as he died there I asked if I could get a refund as he never got a haircut. The manager was very abrupt asking did I have a receipt. Why would I make that up? It's not really about the money it's about the callous demeanor of this staff member.

Jen B

Jun 2026

via Google

As a family member visiting I was very impressed with the friendliness/warmth of the staff of the B unit. Our loved one seemed to be well taken care of and it is much appreciated.

Lillian Goodbody

Mar 2026

via Google

Visiting my brother today with his family and mine, the facility is very clean and I love the fact that we are able to visit for a few hrs in the visitor’s lounge and the staff is very supportive and friendly. I was able to feed him his dinner which he enjoyed .

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Government Inspection History

6 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 27, 2026Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

Mar 31, 2026Fire Safety StandardHealth Standard18 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Apr 21, 2026

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Give residents a notice of rights, rules, services and charges.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

Mar 30, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2026

Jun 7, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2024

  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2024

Sep 25, 2023Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 18, 2023

Oct 20, 2021Fire Safety StandardHealth Standard10 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Candlewood Rehabilitation And Healthcare Center offer?

Candlewood Rehabilitation And Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Candlewood Rehabilitation And Healthcare Center located?

Candlewood Rehabilitation And Healthcare Center is located at 30 Park Lane East in New Milford, Connecticut.

What do families say about Candlewood Rehabilitation And Healthcare Center?

Families describe Candlewood Rehabilitation And Healthcare Center as a clean, welcoming skilled nursing facility where staff are attentive to residents during rehab stays and extended care. Most reviewers praise the warmth and professionalism of the care team, though one family reported a billing issue and a curt response from management.

How did Candlewood Rehabilitation And Healthcare Center do on recent health and safety inspections?

Candlewood Rehabilitation And Healthcare Center had 6 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Candlewood Rehabilitation And Healthcare Center?

Submit the Request Information form on this page to connect with Candlewood Rehabilitation And Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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