Carni Vore
Apr 2026
Brooke Knoll has an amazing staff. Shout out to Tanya, Jessica, Morgan and Ashley!!
1 / 5Quick Facts
- Total units
- 117
- Medicare rating
- 2 of 5
- Ownership
- Government, County
- Certified beds
- 117
- Inspections
- View history (30 citations)
- Pet visits
- Personal pets allowed to visit residents
- Transportation
- Driver available for resident appointments
- Accessibility
- Facility accommodates Deaf and wheelchair-bound residents
CMS Care Compare
What Families Think
Families describe Brooke Knoll Village as a clean, bright skilled nursing and long-term care facility with attentive, caring staff. Multiple reviewers highlight consistent therapy services, planned activities, and a responsive administration, though a few mention minor lapses in personal item care.
The Good
- Consistently described as clean and pleasant-smelling
- Caring, attentive staff noted by multiple reviewers
- Consistent therapy services praised
- Accommodating for residents with disabilities
- Special events planned for residents and families
- Driver available for appointments
The Bad
- One report of hearing aids and phone not charged
AI-generated from reviews and community data.
Brooke Knoll Village is a senior living community in Avon, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 85 reviews.
About Brooke Knoll Village
Brooke Knoll Village is a 117-bed skilled nursing and long-term care facility in Avon, Indiana. It serves patients recovering from surgery and serious illness, as well as those requiring ongoing residential care.
Family reviews reveal sharp contrasts in experience. Positive accounts consistently praise the rehabilitation therapy team, one family noted therapists were "very nice and personable" and made therapy engaging, and highlight individual staff members who showed genuine care and attentiveness. Several families appreciated the administrator's visible presence and responsiveness to insurance and care coordination matters. However, negative reviews raise serious concerns about inconsistent care quality, particularly regarding assistance with bathing and hygiene (some families report residents going weeks without showers), insufficient staffing of nursing assistants during night shifts, and maintenance of basic hygiene standards. Training gaps are noted, especially in specialized lifting techniques for residents with specific medical needs. One family described unclean conditions and equipment not being properly sanitized between uses.
The facility operates with a 3.9 out of 5 rating based on 85 reviews. The wide range of experiences, from five-star testimonials about dedicated staff to one-star accounts of neglect, suggests outcomes may depend heavily on timing, shift, and individual staff assignment rather than consistent facility standards.
Types of Care at Brooke Knoll Village
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brooke Knoll Village
3.9overall · 85 ratings combined
3.9★ on Google (85)
S H
Mar 2026
Staff was very friendly from admission to discharge. Therapy was consistent. My friend had no complaints especially having been in 2 previous facilities. The best part is the cleanliness, pleasant smell, wide hallways, and bright lights. Jessica, the doctor, was excellent. Would highly recommend.
makayla collins
Feb 2026
Dont send your family here. They leave your family in unsanitary conditions for GOD knows how long. They staff is rude, unprofessional and unorganized.
Kay Cozad
Nov 2025
My sister is a long-term care resident at Brooke Knoll Village and has lived there over a year. She is Deaf and wheelchair bound due to stroke. Logistically, the facility is accessible and light. And in the time she has resided at BKV we've seen some very important improvements due to the most current director, Jessica. She has made it her mission to encourage her staff members to be attentive and kind to everyone they interact with, residents and visitors alike. And she has accommodated my Deaf sister with great care and attention. Communication is a barrier for my sister but with the attention and care of the staff and administration, many make an effort to interact with her.
Yolanda Owens
Nov 2025
I met a family here for an estate planning appointment. The staff was very friendly and the facility was beautiful!
Government Inspection History
6 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 9, 2026Fire Safety StandardHealth Standard7 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026
Feb 2, 2026Health Complaint2 citations
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026
Aug 13, 2025Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2025
Mar 27, 2025Fire Safety StandardHealth Standard10 citations
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025
Mar 12, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2024
Jan 25, 2024Fire Safety StandardHealth Standard9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Brooke Knoll Village offer?
Brooke Knoll Village offers Skilled Nursing / Long Term Care.
Where is Brooke Knoll Village located?
Brooke Knoll Village is located at 1108 Kingwood Drive in Avon, Indiana.
What do families say about Brooke Knoll Village?
Families describe Brooke Knoll Village as a clean, bright skilled nursing and long-term care facility with attentive, caring staff. Multiple reviewers highlight consistent therapy services, planned activities, and a responsive administration, though a few mention minor lapses in personal item care.
How did Brooke Knoll Village do on recent health and safety inspections?
Brooke Knoll Village had 6 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Brooke Knoll Village?
Submit the Request Information form on this page to connect with Brooke Knoll Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Brooke Knoll Village? Claim this listing to update photos, pricing, and details. It's free.
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