MyLivingChoice

Brookdale Senior Living Inc.

Westpark Building, 111 Westwood Pl #400

2.9(72 ratings)

Brookdale Senior Living Inc. — photo 11 / 10

Quick Facts

Care continuum
Multiple levels of care offered on same campus
Memory care setting
Secured memory care neighborhoods for dementia residents
Health services
In-home licensed home health and hospice agencies

What Families Think

Because this profile aggregates reviews from many different Brookdale communities across the country, the picture is mixed but skews negative: a 2.9-star average from 72 reviews. Families frequently praise individual caregivers as compassionate, but describe recurring problems with billing, staffing levels, food quality, and unresponsive corporate customer service.

The Good

  • Caregivers frequently described as caring and doing their best
  • Full continuum from independent living through skilled nursing
  • Secured memory care neighborhoods for residents with dementia
  • On-site home health and hospice services available
  • 24-hour staffing and on-site medical staff
  • Amenities include salon, fitness center, walking paths, pet-friendly

The Bad

  • Multiple reports of large, unannounced rent or fee increases
  • Several reviewers describe chronic understaffing affecting care quality
  • Numerous complaints about poor, unappetizing, or shrinking food portions
  • Many reviewers say corporate customer service is unresponsive to complaints
  • Reports of missing belongings, theft, and unresolved cleanliness issues

AI-generated from reviews and community data.

About Brookdale Senior Living Inc.

Senior Living Options

Independent Living

Independent living is ideal for seniors who want to trade in the worries of home ownership for the true comforts of home. You'll have apartment options to suit your style and plenty of opportunities to socialize.

Assisted Living

Assisted living provides a redefined independence through assistance and services like medication management and housekeeping. Your wellness is supported through collaborative care partnerships, and our staff is available 24 hours a day, seven days a week.

Memory Care

Our memory care program is rooted in a person-centered approach that preserves identity and sense of self. Our secure communities provide a daily path of engagement that allows residents to flourish, even with advanced expressions of dementia.

Skilled Nursing

Our skilled nursing communities are here to help you throughout your journey to recovery. Whether you need a long-term stay or short term rehabilitation, we provide around-the-clock licensed nursing care in a supportive environment.

Health Care Services

Our home health agencies provide licensed in-home care to those who qualify, while our hospice care agencies provide peace and comfort when residents and families need it most.

Continuing Care Retirement Communities

By offering multiple levels of care on the same campus, our continuing care retirement communities can help ensure you won't have to move away when transitioning to a new level of care.

Amenities

Wouldn't it be nice to have a swimming pool, hair salon, personal library and gym in your own home But better yet, you wouldn't be responsible for any of the maintenance or upkeep.

Moving into a senior living community means you can do just that. You'll gain access to a long list of amenities designed to help make life more enjoyable and comfortable. Some amenities might help promote your physical and mental wellbeing, while others might allow you a chance to have fun through entertainment. But all of these amenities help round out a full and rewarding retirement experience.

What Amenities Can You Enjoy at Brookdale?

As you begin your search, you may notice that the amenities at a community vary from location to location. Because each community is different, the features are different too. Some campuses are larger and more extravagant, while others are smaller with a cozier feel. The variety between communities means you have many options to choose from depending on whether you want a more active community or a place that lets you enjoy a slower and quieter pace of life.

Even though the amenities vary from location to location, and you should be sure to check with your individual community to see which ones they offer, here are some examples of the amenities that may be available at our communities:

Safety

Because we know how important peace of mind is to residents and their families, we make safety a priority. Our staff is available 24 hours a day, seven days a week to be alerted to an emergency. Many of our communities also offer certain safety features such as:

•    24 Hour Security System
•    Daily Check-in System
•    Emergency Alert in Each Room
•    Keypad Entry in Secured Units

Convenience

Fewer worries and more freedom sound like a winning combination. That’s why we provide plenty of modern conveniences at each community, so you can make the most of your free time. Some amenities you might enjoy, designed to make your life a little easier, include:

•    Pet-Friendly
•    Wi-Fi Access Throughout
•    General Store
•    Clinic
•    Beauty Salon/ Barber Shop
•    Transportation Services
•    Concierge Service
•    Therapy Room

Recreation

What if you could enjoy this season of retirement being more active than ever, surrounded by engaging entertainment? Our recreational amenities make it easier than ever to do just that, and some examples of these are:

•    Game Rooms
•    Fitness Center
•    Arts & Crafts Studio
•    Billiards
•    Library
•    Theatre
•    Walking Paths

Social Spots

Our communities aren't just full of interesting things to do. They’re also full of interesting people to do them with. And we provide spots for sitting with a fantastic friend or gathering with a great group. Some social spots you may enjoy at a community include:

•    Courtyard & Garden
•    Pub / Sports Bar
•    Chapel
•    Fireside Living Rooms
•    Naturally-lit Sunrooms
•    Landscaped Porches and Patios

Dining

A good meal is an essential part of a rewarding life, which is why we have an award-winning dining team that is ready to serve delicious dishes with your nutritional requirements in mind. You're dining experience could feature some following:

•    Café / Bistro
•    Community Kitchen
•    Private Dining Room
•    Culinary Chef
•    Registered Dietician

Our community woodworking shop is designed to be a resident shop. Anyone who wants to use it can get a key, come in and use it as though it was their own home shop. By and large, most of us working here are grandparents and great-grandparents, and a lot of the wooden toys we make are for our grandchildren.

 

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Theater Room
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

2.9overall · 72 ratings combined

2.9★ on Google (72)

Daughter Of AlMasee7

May 2026

via Google

I’m a former employee of the Brookdale Altamonte springs ALF and they are terrible. They are refusing to give me a copy of something that is mine since I no longer work there. Try calling corporate, no one answers. This place was so short staffed and there is lack of communication between coworkers in that place. I was threatened to be fired and had complaints about me from family members, it’s my first time going into healthcare as I came from working in the food industry.

Debbie Campbell

Apr 2026

via Google

Don't expect to be able to get any info for deceased parents. I've been trying to get financial records for may parents stay at the Chandler facility...nothing. I can't even figure out who to talk to, that location doesn't return calls. The corporate numbers just transfer you back and forth., or hang up on you. We cannot settle our parents estate without these records.

Kayla Lustgraaf

Feb 2026

via Google

I’m a previous employee for the one in Fort Collins Colorado where I quit because there was an elderly man sexually assaulting an elderly woman resident and the staff wouldn’t do anything about it. There was elderly neglect happening and abuse so I quit now for the last month I’ve been calling the Fort Collins location and the Greeley Colorado location, attempting to get my W-2 address changed due to the fact that I moved all the way to Evansville, Indiana every single time I’ve asked to talk to the supervisor. The lady hangs up on me every time I call the HR department and they transferred me To pay payroll, it hangs up on me. All I want is my W-2 and then I will be saying good riddance to your trashy neglect company. You don’t care about the elderly residence. I was put on the floor before I ever did my computer training number one number two I didn’t do training for another month after being there as well as I was never trained hands-on the entire time I worked there if I had no previous experience that would’ve put elderly patients out risk you guys should be shut down and I’m gonna do everything I can to help that you don’t care not about your employees not about your Residence none of you care people should not leave their parents their grandparents people with Alzheimer’s or dementia at your facilities

Andrew Byrd

Dec 2025

via Google

Got a letter before Thanksgiving in 2025 stating that the company would be increasing rates? never heard anything until I get the bill for the month of January 26 (from corp or the local facility where my moms is at) (**was an increase of almost $600 monthly) cost of living is not that much,, this is like a increase of 30% increase monthly how can they expect anyone to pay that amount and our local director stated that she would work something out with us,, been sending emails, filing reports and no word from anyone in corporate office, finally after a full day the director at local Brookdale site emailed and said she was working on it?? however the automatic draft will hit very soon and I don't think that a $600 monthly increase is fair, especially when no one calls or when they see just how much it is because they have to key it into computer, so they know how is corporate office running, nobody answers calls just AI crap I am about to get the Tennessee DHHS involved and notify the Tennessee Insurance that the raise these rates without notice and its already outrageous amount to pay each month

April Holland

Dec 2025

via Google

I have never been treated so horribly at a place of work as I have at a facility. Short staffed, favoritism and no accountability for poor work.

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Frequently Asked Questions

What types of care does Brookdale Senior Living Inc. offer?

Brookdale Senior Living Inc. offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is Brookdale Senior Living Inc. pet friendly?

Yes — Brookdale Senior Living Inc. lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Brookdale Senior Living Inc. located?

Brookdale Senior Living Inc. is located at Westpark Building, 111 Westwood Pl #400 in Nashville, Tennessee.

What do families say about Brookdale Senior Living Inc.?

Because this profile aggregates reviews from many different Brookdale communities across the country, the picture is mixed but skews negative: a 2.9-star average from 72 reviews. Families frequently praise individual caregivers as compassionate, but describe recurring problems with billing, staffing levels, food quality, and unresponsive corporate customer service.

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